Key responsibilities:
- Close all customer queries and complaint ASAP with preventive actions taken for ALL exposed products
- Plan, lead and release system acceptance testing, collaborating for development with product managers and vendors to create and execute test plans and test cases.
- Review requirements and provide feedback on completeness, test ability and other risk areas that could impact product quality including conducting meetings with product development teams to arrive at conclusive resolution.
- Define, implement and manage the company‘s quality assurance processes, testing methodologies, and supporting tools. Identify, replicate, document, prioritize and track issues to closure using issue tracking systems.
- Produce quality metrics, testing results and other reports for all levels of management.
- support customer service process, create engaged customers and facilitate organic growth by taking ownership of customers issues and follow through problems to resolution based on planning activity.
- Ensure production plans are met, order confirmation is done on a timely manner and delivery performances are measured and communicated effectively. Take necessary action to close any delivery GAP which can affect customers LINE and avoid any LINE down issues with customers.
- Take necessary action to improve the planning process to avoid over production resulting in obsolete parts or material.
- Built in robust process control system utilizing visual management to detect and improve the overall speed of decision making and completing the job based on plan. Update and improve information to CS and customer to avoid any escalation related to order.
- Take leadership in all customers‘ orders and ensure planning is executed, capacity holding and loading is done, propose action to achieve those plans and recommend to superior on increasing 4M to support orders.as appropriate and ensure customers‘ needs are well taken care of.
- Responsible to determine the quality of incoming material, in-process material, final produced material with quality assurance process.
- Conduct PDCA activities with people in Genba to stop making rejects, stop sending rejects, and stop receiving rejects, by utilizing all tools from LEAN and create a ROBUST process to ensure ZQC are achieved at each process.
- Establish, implement and maintain the Quality/Environmental Standard/other system to comply with ISO9001, IATF16949, ISO14001 and ISO45001 dynamically.
- Conduct Genba audit/ Layer audit . Make recommendations to change to ensure products produced in ABATEK are in compliance with the Internal established system.
- Responsible to coordinate to the concerned personnel regarding PPAP, FMEA, APQP activities for the new product.
- Responsible for controlling the rejects on daily basis by applying 6sigma, MSA, 4M, RCA, Fishbone and 5Why analysis.
- Initiate and manage all corrective and preventive action activities including customer complaint handling and the initial action to prevent the occurrence of any non-conformities relating to quality system as well as verification of the implementation of agreed and approved solution.
- Control further processing and delivery of nonconforming product until the deficiency or unsatisfactory condition has been corrected.
- Support and take part of supplier evaluation and development and responsible for maintaining the lowest cost of quality.
- Take all necessary action to build the 2nd level of people, train all members to ensure business continuity.
- Update material requirement and ensure material is prepared to support orders.
- We expect you to ensure work in a way to prevent Customer complaint on any delivery or non conformity / observation during audit conducted by customers or externals. In the event it happen it must be resolved in most expedite manners together with preventive measure taken asap to avoid same problem relating to all risk product / process in least cost for abatek even though the customer / auditor allow
Required experience:
Required experiences in below areas (as indicated below):
- At least 5 years’ experience at a management level or higher in an Automotive company with silicone and rubber operations for Electronics and Assembly products or other equivalent experience.
- Sound experience for at least 1 year working in mold and die manufacturing.
- Broad experience in Customer Service in a manufacturing setup.
- At least 5 years’ experience working in a company with ISO 9001 and / or IATF 16949 / ISO 14001/ ISO 45001 Quality System.
- At least 5 years’ experience working in a company with KAIZEN, 5S, LEAN and 6 Sigma System.
- Exposure in VDA 6.3 standard.
Skills:
- Silicone and rubber manufacturing processes and systems.
- Drawing technical such as AutoCAD, 2D, 3D, CAM etc.
- FMEA, MSA, SPC, APQP, PPAP.
- Ability to implement related system used to determine the quality of incoming material, in-process, final quality control and quality assurance to ensure that all produced products meet the customer requirement.
- Measurement methodologies.
- Customer Service.
- ISO14001 and ISO 45001.
- Ability to implement and initiate necessary action to prevent the occurrence of any non-conformities relating to the quality system.
