1. 配合業務或微軟原廠，規劃企業資訊服務，遷移到微軟的雲端服務。 2. 能與客戶溝通討論，協助客戶釐清問題，提出雲端解決方案。 3. 熟虛擬化平台(Hyper-V/VMware)/ Windows Server / 俱AD 規劃經驗 4. 熟悉 TCPIP / DNS ，了解MS SQL應用數學學類,資訊管理學類,網路學類

【工作內容】 1. 推動與落實ISMS管理制度及資通安全管理法。 2. 資安設備解決方案導入、部署及維運，進行資安系統監控與管理， 以及資安事件分析與 問題排除。 3. 資安控管作業執行，包含系統弱點掃描、滲透測試、資安健診等作業。 4. 其他交辦事項 【學歷要求】 具教育部認可之國內外大學資訊領域相關系所授予之學士(含)以上學位。 【工作經驗要求】 1. 具備資訊安全實務相關經驗。 2. 具備ISMS管理制度及資通安全管理法實務相關經驗。 3. 具備資安設備管理相關經驗，如：防火牆、入侵防禦、防毒等。 【其他要求】 1. 具備自主學習能力和主動性。 2. 具備良好的團隊合作精神。 3. 具備良好溝通協調能力、抗壓性強、工作穩定性佳。 4. 具有資通安全相關專業認證尤佳（如：ISO 27001 LA）。 【應備文件】 1. 履歷表。 2. 中文自傳。 3. 學、經歷證件。 4. 其他有力審查之資料（如資通安全專業證照）。 【備註】 1. 收件日期：即日起至公告之工作機會額滿為止【請註明應徵職位類別】。 2. 收件方式(三擇一) (1)郵寄(以郵戳為憑)：10673台北市大安區舟山路237號 大學入學考試中心人事室收。 (2)1111人力銀行網路履歷。 (3)電子郵件:khr860@ceec.edu.tw 3. 經本中心初審合格者另行通知面談。 4. 備註：此職位為長期性專案計畫性質。資訊工程學類,資訊管理學類,其他資訊科學學類

1.建構雲端儲存系統及保全與維護 2.MIS系統整合與維護 3. 日常資訊軟體及設備等安裝與維護。 4. 執行資訊設備採購及定期盤點、提供資訊設備規劃與建議。 5. 協助同仁排除電腦軟/硬體問題。 6. 中程ERP系統維護管理。 7. 日常網路設備狀況檢查 。 8. 定期或不定期維護資料庫，進行資料備份及還原測試。 9.定期資訊安全檢查及宣導。 10. 資訊系統相關文件整理。 ***需資訊科畢業 ***相關經驗兩年以上資訊工程學類

1.為客戶提供專業身分治理與特權管理之技術服務 2.針對客戶環境及需求，導入資安解決方案(主要為身分治理與特權管理整合) 3.雲端及地端資安解決方案導入 4.協助專案計劃執行:包含客戶技術諮詢，產品PoC、安裝建置、故障排除等 5.協助提供售後技術諮詢、障礙支援 6.撰寫專案文件與技術文件說明，提供客戶教育訓練 7.與原廠工程師協同合作處理技術問題 8.案件回報並更新至內部系統 9.製作客戶維護報表 10.配合客戶指定場域或作業方式執行專案。 11.樂於接觸新知識、新技術，並且積極學習 ※薪資依學經歷敘薪資訊科學學門,數學統計學門,電算機學門

我們正在尋找熱情並具備專業態度的客服工程師加入我們。如果您擁有出色的溝通和排解問題的能力，並願意學習軟體相關知識，這將是一個絕佳的機會！ 在這個職位上，你將扮演著重要的角色，負責協助客戶的需求和問題。 主要職責： 1.線上處理並改善客戶遇到的異常狀況，進而提昇客戶滿意度 2.教導及協助客戶使用產品、問題排除及交換意見，包括技術支援和故障排除...等 3.學習軟體產品相關知識，以便能夠快速協助客戶 4.紀錄客戶反饋和問題，並提供改進和優化的建議 Job Descriptions - Introduction The vision of the Customer Support Services (CSS) organization is about being relentless in the pursuit of truly exceptional customer experiences. We aspire to deliver to, 〝Deliver a customer experience that is perfect every time; an experience that is easy, insightful, and trusted.〝 Perfect does not mean being perfect; rather it means that we will take risks when it is the right thing to do for our customers and our business. CSS will be unwavering in advocating for our customers, contribute deep insights to the customer lifecycle, and act as a trusted advisor improving product and service experiences. We are seeking to build out the team of next generation Support Engineers in this big tech transformation. This requires an engineer who is relentlessly customer-centric, a problem-solver, strong collaborator, and risk-taker that embraces that challenger mindset. We’re looking for someone who embodies customer obsession and empathy. Someone who is adept at getting to the root of the issue, regardless of where the code base resides. Responsibilities： 1. Customer Issue Resolution & Responsiveness Drive the communication with the customer to ensure the customer has confidence on problem resolution provided by Microsoft. Define and understand the customer issue by creating the adequate reproduction scenarios. Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving. Act as the second tier support to take the escalation and solve the customer issue from subsidiary. 2. Effective Communication & Collaboration Identify the right resource to collaborate with for tough & political hot problem. Collaborate with cross-group peers both proactively and reactively. Produce quality documentation and share with the appropriate team members and tech lead as appropriate. 3. Training & Readiness Identify current knowledge deficiencies/training needs, as well as potential future needs. Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions). Make effective technical presentations, both internal and external. Provide documentation and mentoring to others within your technical specialty. Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies/training needs, as well as potential future needs. Work with your manager and Tech Advisor (where appropriate) to develop a comprehensive personal/technical development plan. Implement your development plan, actively seek development opportunities, and complete all scheduled training. Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans. 4. Operational Precision Adhere to published queue or call back schedule and be available for different shifts, as necessary. Use appropriate documentation and utilization and / or labor tracking methods to account for time. Manage and prioritize your workload while keeping team members and management appropriately informed. Participate in ad-hoc projects per management request or business need. Requirements： Knowledge of one or two products of O365, ex. EXO (is preferred). Knowledge in any two or more security components Defender for office, defender for endpoint, defender for identity, Cloud apps, Purview. Familiarity with OS Internals concepts (Windows, Linux, etc.), Storage, Active Directory and Security Understanding of Microsoft Purview Data Loss Prevention, RMS/IRM, MS Information Protection Classification-Labelling Sensitive Information Type as a plus. Experience with Azure configuration and administration. Familiarity with networking tools/protocols (tcpip, http, ping, tracert, tracemon, wire shark, etc.) Fluent communication in English, write/read/speak/listen Holiday on-duty working-shift