1. 接待客人，並提供相關服務（如：行李運送、車輛引導、泊車、開正門、包裹收發、電梯引導、遺留物處理）。 2. 提供當地旅遊諮詢，並協助安排旅行計畫 3. 接待訪客，確定其拜訪性質及目的，並引領其至特定地點。 4. 接聽、過濾、轉接來電，並提供資訊及留言服務。 5.完成主管交辦事項

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The Bellman performs various errands related to guest’s needs, comfort and satisfaction. 負責將客人的行李順利送往或送離房間、機場和汽車，並對客人的需求提供協助。 禮賓接待員需要從事各種各樣的工作，以滿足客人的需要，保證其舒適和滿意。 DUTIES AND RESPONSIBILITIES 工作職責 -At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times. 隨時保持外表整潔及良好的站姿，在客人到達時，以最熱情的態度迎接客人，並主動地為客人提供幫助。 -Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled. 保持主要入口的乾淨及整潔，確保進入酒店車道的順暢。 -Knowledgeable in assisting guests in requests for transport and other information. 在需要時，為客人提供交通資訊或其他資訊。 -Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked. 在客人要求前，主動、迅速、有禮貌地幫客人提重的行李、外套、皮箱等。 -Maintain a willingness to please attitude and give undivided attention to any approaching guest. 保持積極、樂觀態度，認真關注每位到達酒店的客人。 -Maintains intimate knowledge of departmental standards and procedures. 詳細瞭解部門標準及程式。 -Adhere to guest checking in and checking out procedures pertaining to baggage handling. 在處理客人行李時，瞭解客人登記及結帳手續。 -Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members. 在主要的門口迎接客人，特別關注當天到達的回頭客和優悅會員。 -Has presence and alerts Security or Duty Manager whenever a suspicious looking person or troublemaker is present. 在發現可疑人物或搗亂者時，提醒安全部門或值班經理注意。 -Assist arriving and departing guests by opening and closing car and taxi doors. 協助到達和離開的客人開、關車門。 -Be familiar with the layout of the hotel and memorize the preferred route for escorting guests. 熟悉酒店佈局，陪同客人到達酒店的各個場所。 -Room the guest in accordance with hotel standards. 按照酒店標準，引導客人到房間。 -Be familiar with the lift workings and emergency stairs.熟悉電梯的運作及酒店緊急通道。 -Provide information to guests about the hotel facilities and services.