找工作

What we are looking for The service team at Nova is looking for a Service Engineer to provide product support at Nova customers. In this role you‘ll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide. Responsible for training, installing, and supporting all Nova products at customer sites worldwide. We foster teamwork, excellence, and innovation, making customer success our main goal. What you will be doing • Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field. • Support OEM partners, and End Users internal service as defined under warranty and service support agreements. • Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training). • Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager. • Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time. • Assist in new equipment integration, “add-ons,” and upgrades. • Provide feedback to the headquarters based on experience gained with customers. • Support the customer beyond the defined working schedule as required.

1. 半導體光學設備定期維護以及緊急異常支援 2. 具光學設備維修經驗者佳 3.可獨立作業 4.工作環境良善學習機會多 5.須使用英文與美國原廠溝通 6.不定期出差至歐美接受訓練(非長期派遣工作) 7.歡迎工作穩定度高二次就業人才 8.工作地點:南科/高雄 9.薪資面議

What we are looking for The Service Team at Nova is looking for Field Service Engineer with high technical skills to support and provide unique customer value. In this role, you will be responsible for a wide range of technical and support functions aimed at ensuring the smooth operation of equipment in the field. Your insights and observations will help on improvements and adjustments to both the equipment and support processes, contributing to the overall enhancement of the company’s offerings. What you will be doing • Implement, analyze, diagnose, evaluate and troubleshoot technical equipment problems, and support company systems in the field. • Collaborate closely with users, and to maintain, support, and guide proper training. • Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager. • Maintain company’s parts inventory under the position’s control. • Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time. • Support in new equipment integration, “add-ons,” and upgrades. • Provide feedback to the headquarters based on experience gained with customers.

What we are looking for The service team at Nova is looking for a Service Engineer to provide product support at Nova customers. In this role you‘ll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide. Responsible for training, installing, and supporting all Nova products at customer sites worldwide. We foster teamwork, excellence, and innovation, making customer success our main goal. What you will be doing • Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field. • Support OEM partners, and End Users internal service as defined under warranty and service support agreements. • Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training). • Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager. • Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time. • Assist in new equipment integration, “add-ons,” and upgrades. • Provide feedback to the headquarters based on experience gained with customers. • Support the customer beyond the defined working schedule as required.

工作內容: 1. 客戶抱怨處理及客訴8D report撰寫 2. 執行客訴(客戶端)品質改善作業 3. 執行產品(料件)品質異常判定與處理 4. 協助製程檢驗與最終檢驗 5. 協助品質系統持續改善 6. 統計分析客訴品質狀況 特別說明: 1.需與外商原廠現場溝通, 因此須具備良好的英語能力（聽、讀、寫、說） 2.因應公司業務發展, 有海外經驗者佳

1.機台與設備的日常保養與維護 2.機台與設備的故障排除 3.其他主管交辦事項