Quality Management Specialist- Broadband and CPE products (Tucheng)

Quality Management Specialists needs to co-work with R&D team, local FAE teams and 3rd Party Service Center to be able provide good after sales services to our global customers. - Responsible from defining the criteria for after sales operation(includes RMA and Call Center) according to needs of the market - Responsible from selecting and managing the operation of 3rd Party Service Centers - Responsible from following DOA, Failures, Incidents and Product Repairs for each customer and creating reports weekly/monthly bases both internal and external - Responsible from communicating with R&D teams and customer to provide complete and on time infomration - Responsible from controlling the total cost of After Sales operations for each customer