應用暨客服工程師 Service Engineer

1.進行例行性售後服務（如：客戶拜訪、產品狀況了解及客訴處理) 

2.處理並改善客戶遇到的異常狀況，進而提昇客戶滿意度 

3.教導及協助客戶使用產品、問題排除及交換意見 

4.將顧客反應之問題，促成產品規格修正或服務流程之改進 

5.客戶品質問題處理，並參加客戶品質會議 

6.客戶來訪、稽核等相關服務工作及後續改善報告追蹤 

We are seeking an Application and Support Engineer to provide technical expertise, support and application for ACS Motion Control products. The role involves working closely with customers, distributors and the sales team to deliver high performance motion solutions and ensure customer satisfaction. 

Major Duties and Responsibilities 

Technical Support 

• To provide technical support to direct customers and indirect customers in coordination with ACS 

distributors in the region. 

• Conduct Product training and develop customers and distributors technical knowledge and skills 

• Perform system setup, tuning and servo optimization at customer sites to ensure optimal 

application performance 

• Deliver product demonstrations and provide technical pre-sales consultation to support solution 

adoption. 

• Develop advanced applications and support solution implementation to meet specific customer 

requirements. 

• Respond promptly to customer technical inquiries to ensure high customer satisfaction