DBS HK- Treasures Relationship Manager

1. Acquire new high net-worth customers and solicit business opportunities through proactive cross-selling, referrals and personal business connections 

2. Identify customer needs through financial analysis and deliver customer-focused banking and wealth management solutions to enhance customer experience 

3. Collaborate with experience product specialists in offering professional advice to meet the customers‘ investment goals and needs 

4. Grow and maximize the revenue potential of this customer group by building strong customer relationships and delivering differentiated solutions

公司部門簡介 

作為亞洲領先的銀行，我們個人銀行集團致力幫助客戶實現夢想和抱負。作為消費銀行業務的市場領導者，我們擁有全方位的產品和服務，包括存款、投資、保險、按揭、信用卡和個人貸款，以幫助我們的客戶在每個人生階段實現他們的夢想和願望。 

主要職責 

• 通過交叉銷售、推薦、個人業務聯繫等方式獲得新的富裕客戶並尋求商機 

• 根據客戶的情況提供合適的理財產品/服務，向客戶推廣和解釋產品及其相關風險 

• 通過財務需求分析/規劃確定客戶需求，並為廣泛的銀行，保險和投資產品（例如投資概況審查，投資組合管理）提供適當的解決方案 

• 向客戶更新最新的產品/市場信息及其帳戶狀態，以提高利用率和產品滲透率，並通過 投資組合審查和交叉銷售增加客戶錢包的份額 

• 遵守合規和監管要求以及行為準則，特別是適用於銷售過程的要求和行為準則，即銷售人員的許可和健身與適當性，KYC (Know Your Customer)，FNA (Financial Needs Analysis)，PDPO (Personal Data Privacy Ordinance) 反洗錢和文件完整性在用戶口開立和每筆交易中 

• 遵守銀行的政策、標準、操作指引/程序、保安及內部監控措施。對跨境營銷規則保持敏感和熟悉

Business Function 

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. 

Responsibilities 

Acquire new affluent customers and solicit business opportunities from GBA & Taiwan markets 

Ensure the onboarding journey of new customer is smooth 

Identify customer needs through discreet financial needs analysis and planning 

Provide appropriate solutions and personalized service on a broad range of banking, insurance & investment products 

Make cross referral of other consumer banking products to meet customers’ investment goals and needs 

Grow and maximize the revenue potential of these segment customers by building strong customer relationships and delivering differentiated solutions 

Manage operational risk, observe relevant policies or guidelines and fulfil compliance requirements  

Please check out our recruitment video https://youtu.be/V3CugJScPwA for more information.