客戶服務工程師_南科

此角色在關鍵工作內容上需承擔專業判斷與結果責任，適合能在清楚標準下持續精進、並為專業輸出負責的人。 

1.展機失敗調查 / 處置 

2.Process與M/C alarm調查 / 診斷 / 處置 

3.製程能力提升 Fan out (參數 / 機台 / Tooling)

機台設備安裝,維修 , 保養 , PM等 (Scrubber 機台)

Technical 

1. Responsible for completion of process support and installation of Lam equipment at customer sites. This includes evaluation and documentation of process outputs of hardware modifications/upgrades to existing systems.  

2.Setup and complete experiments, collect data and generate reports for both internal and external distribution. Will develop new processes for new applications at customer sites on existing Lam equipment. 

3.Initiates escalations, quality investigations and PRs. Developing relationship with process engineers in other regions, especially those running like applications.  

4. Performs application related Project Management, which includes  

-Plan, conduct and technically direct moderately complex projects. 

- Define problems and objectives, develop approach, analyze results and provide recommendation for new and existing Lam equipment. 

5.Work with senior engineers and customers to understand customer technology roadmaps, process flow, inflection points, requirements and business issues/ challenges.  

6. Design and complete DOE evaluations to characterize process window for new installations or Lam recommended field hardware modifications/ upgrades.  

6. Develop new processes for small variants to existing customer applications. 

7. Present technical and marketing materials to a high standard. 

8. Any other duties as assigned by the immediate supervisor. 

Customer Relation 

1. Develop good customer relations during start-up and trouble-shooting; Work closely with customer to understand customer issues and demands  

2.Professionally represent the company to the customer. 3.Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified. 

4. Can support process projects and manage customer and product group to drive to closure 

Leadership  

1. Provide technical instruction and mentoring for Engineer levels 1 and 2. 

*請檢附英文履歷**請載明多益成績*

1. 掌控產品良率及精度。 

2. 監控產品規格。 

3. 控制製作方法 （recipe） ，並計算產品補值。 

4. 提出潛在的精度問題，並提供相關預防措施方案。 

5. 規劃產品製造流程並提出改善的方案

1. 生產製造異常狀況分析與改善  

2. 製程優化/提升良率/成本改善 

3. 制訂線上生產製造流程SOP 

4. 新產品,設備,材料製程評估與導入 

5. 生產機台參數設定