政府機關-內勤話務客服人員

工作內容： 

•Drives company culture, encourages strong work ethic and fosters an environment of trust and respect. 

•Develops individual performance plans in alignment with company goals and objectives; communicates clearly defined objectives; maintains a level of productivity in the unit. 

•Communicates with customers and vendors to ensure the shipment moves smoothly.  

•Handles customer and vendor billings. 

•Responds to escalated shipment problems, matters, and delays from the team and works with management to handle them with a high sense of urgency. 

•Schedules and dispatches agents/drivers to appropriate locations according to predetermined schedules, customer requests, and/or immediate needs. 

•Relays relevant information such as status or other messages to and from drivers, Routing Team, supervisors, and/or managers.

1.負責看委託書核對資料 

2.發紀念品及現場交辦事項或相關業務  

3.需時間核對文書資料，細心者尤佳

歡迎各路想年前轉職的客服人員!! 

公司提供完整的教育訓練內容~ 

【工作內容】 

◆接聽客服專線，於線上即時提供客戶資訊並解決客戶問題 

◆妥善處理客戶問題，並在需要時將客戶訴求反應予品牌相關單位 

◆學習公司各項專案執行流程 

◆依照作業流程提供客戶服務，並維護客戶關係 

◆其他主管交辦事務 

【休假制度】 

月休8-10天 

【上班時間】 

早班0700~1600 (0800~1700) 

午班1300~2200