S510 Sales 業務 (台南)

What we are looking for 

The Service Team at Nova is looking for Field Service Engineer with high technical skills to support and provide unique customer value. In this role, you will be responsible for a wide range of technical and support functions aimed at ensuring the smooth operation of equipment in the field.  

Your insights and observations will help on improvements and adjustments to both the equipment and support processes, contributing to the overall enhancement of the company’s offerings. 

What you will be doing 

• Implement, analyze, diagnose, evaluate and troubleshoot technical equipment  

problems, and support company systems in the field. 

• Collaborate closely with users, and to maintain, support, and guide proper training. 

• Maintain proper reporting methods for all activities of customer support as defined  

by the Territory Service Manager/Customer Support Manager. 

• Maintain company’s parts inventory under the position’s control. 

• Maintain proper level of stock in accordance with company spare parts tock policy,  

as set from time to time. 

• Support in new equipment integration, “add-ons,” and upgrades. 

• Provide feedback to the headquarters based on experience gained with customers.

工作內容: 

1. 客戶抱怨處理及客訴8D report撰寫 

2. 執行客訴(客戶端)品質改善作業 

3. 執行產品(料件)品質異常判定與處理 

4. 協助製程檢驗與最終檢驗 

5. 協助品質系統持續改善 

6. 統計分析客訴品質狀況 

特別說明: 

1.需與外商原廠現場溝通, 因此須具備良好的英語能力（聽、讀、寫、說） 

2.因應公司業務發展, 有海外經驗者佳

1.機台與設備的日常保養與維護 

2.機台與設備的故障排除 

3.其他主管交辦事項

1. 客戶接待及關係維持 

2. 公司及產品介紹 

3. 新產品開發 

4. 由各方獲取市場相關資訊以供內部運用 

5. 掌握內部排程及料況狀態,並對客戶報告 

6. 業務會議向主管提報客戶動態、DMR狀態、預估銷售額及逾期帳款 

7. 向客戶報價/議價/執行報價分析 

8. 應收帳款催收 

9. 客戶財產相關事宜處理 

10. 預測訂單更新 

11. 依forecast備料作業 

12. 執行新產品導入相關作業 

13. 客訴處理 

14. 完成主管交辦任務

1. 協助業務開發與客戶關係維護 

2. 整理報價資料與簡報製作 

3. 參與工程專案前期規劃與內部協調 

4. 學習專案流程與市場分析

1、負責半導體先進製程設備之硬體組裝、測試與調校作業（需配合駐廠輪班）。 

2、依照客戶提供之技術文件與作業規範執行相關作業。 

3、遵循廠區安全與施工規定，確保作業品質與安全。