售服工程師-W5(台南區)

1.設備更換及故障排除 

2.客戶端交涉、聯絡及例行性產品售後服務 

3.外勤至客戶端產品裝機相關作業 

4.提供客戶產品技術諮詢 

5.需配合加班和on-call 

※電機及電子相關科系畢業，看得懂電路圖或有配線經驗者以及有trouble shooting經驗尤佳 

※具備日語N2尤佳

1.台積廠務值班  

2.其他事務處理及上級交辦事項  

3.文書處理作業

工作內容: 

(1) 乾式真空泵浦之新機製造、維修保養。 

(2) 產品工程中檢驗、完成品檢驗相關作業。 

(3) 半導體設備相關部品、零件清洗保養。 

條件: 

1. 無經驗可，有專人培訓。 

2. 可配合上中班(津貼360元/天)、加班(加班費計算優於勞基法,外加誤餐費100元)。 

3. 若錄取需先至新竹湖口工廠教育訓練。(教育訓練時長約半年至一年/提供免費員工宿舍、每週返鄉交通費) 

4. 預計2026年第四季台南工廠竣工後至台南駐點 

1. 負責客戶端新裝機維修保養。 

2. 負責客戶端機台故障排除。 

3. 因應任務需求能配合國內外出差。 

4. 因應任務需求能配合on call制度。

【請同時至科林研發官方網站投遞履歷】 此職缺履歷登錄網址: https://reurl.cc/vadDRy 

Technical 

1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision 

2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate.  

3.Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions.  

4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. 

5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site.  

6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.  

7.Execute project action items under direct supervision 

8. Perform other related duties as assigned by senior FSE / supervisor 

Leadership 

1. May Provide on-site instruction to sub-contractors and customers 

Customer Relation  

1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 

2.Shadow more experienced engineer at customer site

Technical 

1. Responsible for completion of process support and installation of Lam equipment at customer sites. This includes evaluation and documentation of process outputs of hardware modifications/upgrades to existing systems.  

2.Setup and complete experiments, collect data and generate reports for both internal and external distribution. Will develop new processes for new applications at customer sites on existing Lam equipment. 

3.Initiates escalations, quality investigations and PRs. Developing relationship with process engineers in other regions, especially those running like applications.  

4. Performs application related Project Management, which includes  

-Plan, conduct and technically direct moderately complex projects. 

- Define problems and objectives, develop approach, analyze results and provide recommendation for new and existing Lam equipment. 

5.Work with senior engineers and customers to understand customer technology roadmaps, process flow, inflection points, requirements and business issues/ challenges.  

6. Design and complete DOE evaluations to characterize process window for new installations or Lam recommended field hardware modifications/ upgrades.  

6. Develop new processes for small variants to existing customer applications. 

7. Present technical and marketing materials to a high standard. 

8. Any other duties as assigned by the immediate supervisor. 

Customer Relation 

1. Develop good customer relations during start-up and trouble-shooting; Work closely with customer to understand customer issues and demands  

2.Professionally represent the company to the customer. 3.Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified. 

4. Can support process projects and manage customer and product group to drive to closure 

Leadership  

1. Provide technical instruction and mentoring for Engineer levels 1 and 2. 

*請檢附英文履歷**請載明多益成績*