TXM售服工程師-W5(新竹區)

【本職缺接受科林研發官方網站投遞】 請至科林研發官方網站投遞個人履歷表，此職缺履歷登錄網址: https://careers.lamresearch.com//job-invite/183934/ 

Technical 

1 Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites. 

2 Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. 

3 Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. 

4 Maintain records and reports to coordinate activities between Lam and the customer. 

5 Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. 

6 Transparently discuss opportunities and challenges with customer to increase trust. 

7 Update customer on status of Lam tools as needed. 

Leadership 

1. May Provide on-site instruction to sub-contractors and customers 

Customer Relation  

1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 

2. Shadow more experienced engineer at customer site

【本職缺接受科林研發官方網站投遞】 請至科林研發官方網站投遞個人履歷表，此職缺履歷登錄網址: https://careers.lamresearch.com//job-invite/184029/ 

Technical 

1 Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites. 

2 Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. 

3 Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. 

4 Maintain records and reports to coordinate activities between Lam and the customer. 

5 Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. 

6 Transparently discuss opportunities and challenges with customer to increase trust. 

7 Update customer on status of Lam tools as needed. 

Leadership 

1. May Provide on-site instruction to sub-contractors and customers 

Customer Relation  

1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 

2. Shadow more experienced engineer at customer site

Technical 

1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision 

2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate.  

3.Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions.  

4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. 

5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site.  

6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.  

7.Execute project action items under direct supervision 

8. Perform other related duties as assigned by senior FSE / supervisor 

Leadership 

1. May Provide on-site instruction to sub-contractors and customers 

Customer Relation  

1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 

2.Shadow more experienced engineer at customer site

1.裝機、驗機、改機與機台之維修保養。 

(Plasma tool(Plasma Therm,Trymax,Mattson),R2D, Surfscan裝機)  

2.產品應用之學習與教導。 

3.機台售後服務品質之控制與提升。  

4.客戶抱怨之處理及與原廠之溝通協調。

1.負責機械、設備或產品的安裝、架設、保養、維護及客訴問題改善等工作。 

2.支援機台生產組裝作業及測試工作 

3.售服維修/pm作業

1 特殊氣體相關設備(BSGS、GC、GR、VMB...)，設計、製造、測試、安裝、運轉、整合服務。 

2 氣體供應系統客製化服務。 

3 售後服務、設備維修問題處理、客戶服務。

1 特殊氣體相關設備(BSGS、GC、GR、VMB...)，設計、製造、測試、安裝、運轉、整合服務。 

2 氣體供應系統客製化服務。 

3 售後服務、設備維修問題處理、客戶服務。

需值班，值班薪資優渥，歡迎挑戰高薪！  

須配合國內外出差，客戶群涵蓋台積電、聯電、旺宏、世界先進等半導體大廠。  

🚀 【客服/維修工程師 】我們在找一位具備熱情與技術實力的你！  

還在追求能夠讓技術一展長才的工作機會嗎？現正需求2~3位技術好手，期待你的加入！ 🌟  

🔧 加入我們  

1. 進行半導體自動化設備的安裝、調試與維修，確保設備穩定運行  

2. 定期計畫設備維護，執行保養並防患未然  

3. 確保零件完美運作，準備進無塵室排除設備的各種「疑難雜症」  

4. 提供技術支援及教育訓練，協助其他人掌握正確操作方法  

5. 完整記錄維修與保養歷程，撰寫報告並確保資訊歸檔無誤  

6. 分析運行數據，帶來成效提升與良率優化的解決方案  

7. 隨時準備為國內外客戶協助技術服務與支援，創造最佳客戶體驗  

8. 嚴守操作規範，熟悉靜電防護與無塵室操作，讓工作安全零煩惱！  

🤝 你將成為團隊中重要的一環，與半導體產業中的頂尖夥伴共事， 讓職涯更加耀眼！  

立刻應徵，我們準備好熱烈歡迎你的加入！✨

1. 裝機、驗機、機台之維修保養與機台改造。 

2. 機台售後服務品質之控制與提升。 

3. 客戶抱怨之處理及與原廠之溝通協調。 

4. 國內外受訓及國內外出差之工作配合。 

※出差津貼另計

1.協助國內／外原廠工程師進行設備裝、移機、升級、改造 

2.代理設備維修＆保養及問題反應，以維護機台正常運轉 

3.建立與客戶及原廠的良好關係及互動，以利工作推展 

4.主動發現工作流程缺失並進行流程改善，以提升工作品質及效率 

5.依規定書寫各類技術文件及報告，以提供後續機台維護參考及知識傳承 

6.可配合輪／值班及跨區（境內）支援 

7.完成主管交付任務