設備工程師 Field Service Engineer - 台中 (Deposition)

We are looking for a talented Senior Engineer ( with EOS, DV, DVP or Sabre3D experience will be great) to become a part of our Global Flexible Workforce Team. 

1. High travel rate: 75％ of the time, including international travel (could over 50％). 

2. Comply with all safety procedures and demonstrate safety consistently as a value. 

3. Complete the installation by consistent result with specified cycle times. Control the spending within budget. Train the local engineer to have same knowledge and skills. 

4. Perform all standard installation activities from system move-in (Tier0), hardware setup (Tier1), process tuning (Tier2) independently.  

5. Be able to run upon shift model as needed and perform routine preventative maintenance within established timeframes. Complete quality repairs.  

6. Plan assimilation & Training: Train ramping operations (SOP, EHS), product knowledge assimilation, and conduct cross-product training during off-ramping. 

7. Organize startup lesson learn with overall account team. 

8. Work with site management to drive the MFG (manufacturing) quality improvement plan. 

9. Diagnose and resolve technical problems. Use training and experience to identify process and software or hardware related system problems. 

10. Assume responsibility to follow customer ground rules, regulations, and for complete customer satisfaction within work area. Assist in planning, communicating, and coordinating the installation plans with customer.  

11. Respond to fab issues by communicating with other engineers and participating in escalation conference calls. Apply diagnostic techniques, using of documentation, and test equipment with assistance from senior engineer. May participate in projects to reduce costs and increase uptime.

1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision. 

2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate. 

3. Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. 

4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. 

5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site. 

6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. 

7. Execute project action items under direct supervision. 

8. Perform other related duties as assigned by senior FSE / supervisor. 

Leadership 

May Provide on-site instruction to sub-contractors and customers. 

Customer Relation 

1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 

2. Shadow more experienced engineer at customer site.

Technical 

1. Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam‘s complex electro-mechanical and electronic systems at customer sites. 

2. Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. 

3. Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. 

4. Maintain records and reports to coordinate activities between Lam and the customer. 

5. Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. 

6. Transparently discuss opportunities and challenges with customer to increase trust. 

7. Update customer on status of Lam tools as needed. 

Leadership 

1. May Provide on-site instruction to sub-contractors and customers. 

Customer Relation  

1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 

2. Shadow more experienced engineer at customer site

Technical 

1. Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam‘s complex electro-mechanical and electronic systems at customer sites. 

2. Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. 

3. Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. 

4. Maintain records and reports to coordinate activities between Lam and the customer. 

5. Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. 

6. Transparently discuss opportunities and challenges with customer to increase trust. 

7. Update customer on status of Lam tools as needed. 

Leadership 

1. May Provide on-site instruction to sub-contractors and customers. 

Customer Relation  

1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 

2. Shadow more experienced engineer at customer site

【Position Summary】  

Major responsibility is improving installation & technical skills of GFW team. Maintaining GFW and local team satisfactions, as key sponsor to lead GFW and co-work with PG/CSBG/Sales to make customer and company’s goal completed. Regular oversea support other regions while requested. 

Job Duties and Responsibilities(50 ％ of time): Technical / Operational responsibilities / Performance objectives of this position 

1. Represent field service head to local service team, develop and maintain good relationship with local team. Be accountable for service operation to achieve company goals. 

2. Manage installed base performance of assigned functions to ensure achievement of system performance to product specifications. 

3. Manage and direct the activities of field service and technical support required for installation, servicing and modification of company products 

4. Co-work with local service team, process engineering, sales and product group closely to support customer technical and production requirements, evaluate product performance and best solution delivery. 

5. Forecast and control manpower allocation and manage the utilization of engineers for a balanced absorption result. 

6. As bridge of GFW engineer and local service team to deliver clear issue statement and support need to keep improving and demonstrating system performance, availability and reliability. 

7. Coordinate hot escalation with GFW, local and support team, manage and arrange resources to estimate gaps to tool delivery and interruption of production. 

8. Secure zero safety EHS event with non-hazards environment and provide sufficient training and guide service team continuously. 

People Management (50 ％ of time): Responsibility for leading, motivating and 

developing staff 

1. Be responsible for training, motivation, employee development and discipline of assigned employees.

1.回覆客戶技術的問題，提供蝕刻機台技術諮詢。 

2.提供客戶處安裝、移機、檢修維護保養機台設備。 

3.接聽客戶電話，回應並處理客戶問題、故障排除。  

*可接受手機值班&on call 

*願意轉調至其他據點(新竹、台中、台南、高雄)

1.設備更換及故障排除 

2.客戶端交涉、聯絡及例行性產品售後服務 

3.外勤至客戶端產品裝機相關作業 

4.提供客戶產品技術諮詢 

5.可配合加班、輪班及on-call(值班津貼與加班費另計) 

※另有每月車輛津貼及交通費補助 

※具日文能力尤佳

1.回覆客戶技術的問題，提供電子顯微鏡機台技術諮詢。 

2.提供客戶處安裝、移機、檢修維護保養機台設備。 

3.接聽客戶電話，回應並處理客戶問題、故障排除。  

*可接受手機值班&on call 

*願意轉調至其他據點(新竹、台中、台南、高雄)