設備工程師 Field Service Engineer - 高雄 (濕蝕刻 Clean、蝕刻 Etch、薄膜沉積 Thin Film)

Technical 

1. Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam‘s complex electro-mechanical and electronic systems at customer sites. 

2. Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. 

3. Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. 

4. Maintain records and reports to coordinate activities between Lam and the customer. 

5. Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. 

6. Transparently discuss opportunities and challenges with customer to increase trust. 

7. Update customer on status of Lam tools as needed. 

Leadership 

1. May Provide on-site instruction to sub-contractors and customers. 

Customer Relation  

1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 

2. Shadow more experienced engineer at customer site

*具備EI、Coding能力佳 

Technical 

1. Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam‘s complex electro-mechanical and electronic systems at customer sites. 

2. Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. 

3. Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. 

4. Maintain records and reports to coordinate activities between Lam and the customer. 

5. Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. 

6. Transparently discuss opportunities and challenges with customer to increase trust. 

7. Update customer on status of Lam tools as needed. 

Leadership 

1. May Provide on-site instruction to sub-contractors and customers. 

Customer Relation  

1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 

2. Shadow more experienced engineer at customer site

1. VPC探針卡產品異常判定處理 

2. VPC探針卡工程上機驗證協助 

3. 維修帳款報價催收