資深產品工程師-台南(T4-14841)

What we are looking for 

The Service Team at Nova is looking for Field Service Engineer with high technical skills to support and provide unique customer value. In this role, you will be responsible for a wide range of technical and support functions aimed at ensuring the smooth operation of equipment in the field.  

Your insights and observations will help on improvements and adjustments to both the equipment and support processes, contributing to the overall enhancement of the company’s offerings. 

What you will be doing 

• Implement, analyze, diagnose, evaluate and troubleshoot technical equipment  

problems, and support company systems in the field. 

• Collaborate closely with users, and to maintain, support, and guide proper training. 

• Maintain proper reporting methods for all activities of customer support as defined  

by the Territory Service Manager/Customer Support Manager. 

• Maintain company’s parts inventory under the position’s control. 

• Maintain proper level of stock in accordance with company spare parts tock policy,  

as set from time to time. 

• Support in new equipment integration, “add-ons,” and upgrades. 

• Provide feedback to the headquarters based on experience gained with customers.