Field Application Engineer ( ACS)

1.進行例行性售後服務（如：客戶拜訪、產品狀況了解及客訴處理) 

2.處理並改善客戶遇到的異常狀況，進而提昇客戶滿意度 

3.教導及協助客戶使用產品、問題排除及交換意見 

4.將顧客反應之問題，促成產品規格修正或服務流程之改進 

5.客戶品質問題處理，並參加客戶品質會議 

6.客戶來訪、稽核等相關服務工作及後續改善報告追蹤 

＜ Perform equipment setup, troubleshooting and maintenance of precision positioning systems 

＜ Perform in-house repair of precision positioning systems and electronic equipment 

＜ Provide 1st line desktop and on-site support to customers in the Asia Pacific region as part of a regional service team 

＜ Build strong rapport with customers and internal associates 

＜ Conduct technical training to customers and team members for new products 

＜ Prepare detailed technical reports for work done on assigned service cases 

＜ Update technical information on assigned service tickets in the ERP system  

＜ Works with regional service team to schedule and prepare execution plan for service jobs 

＜ Support the Sales team on the technical aspects of all products 

＜ Research, develop and recommend new product or services that meet customer’s needs and preferences 

＜ Sell service contracts to customers 

＜ Provide service / spare parts quotation to customer’s enquiries 

＜ Ensure compliance of workplace safety rules