01 天閣集團-採購助理/專員(總管理處)

1.免稅商店專責人員業務之執行與海關聯繫窗口 

2.免稅商品進出倉之文件及貨品檢核執行 

3.商品盤點帳務查詢、異常追蹤、庫存稽核作業 

4.各項行政作業流程執行、改善及優化，及業務聯繫窗口 

5.專案工作級主管交辦事項。

驗收專員將協助採購部門掌握、追蹤每日到貨狀況。把關進貨產品符合訂單數量及酒店品質標準。 

1.執行每日驗收作業（含生鮮、酒水、一般物品等），確保符合採購標準 

2.遵守酒店服務標準、部門政策以執行日常驗收操作步驟。 

3.紀錄並追蹤酒店各項交貨記錄，確保貨品符合營運品質要求。 

4.執行發貨作業，進出庫系統作業與日常庫存管理 

5管理及維持驗收區域整潔有序。 

6.維護倉庫環境整潔，確保安全與衛生條件符合管理規範。 

7.執行庫存盤點，確保實物與系統帳目一致 

8.日常驗收單據、文件處理。 

9.配合食安規範執行驗收紀錄、確保備查資料完整保存。 

10.執行主管交辦之其他相關事項 

The Receiving Clerk will assist Purchasing Department to monitor and track the status of daily receiving. Ensure the products received align with the number of order and quality standards set by hotel. 

1.Perform daily receiving tasks (including fresh produce, beverages, general goods), ensuring items meet purchase specifications. 

2.Maintain strict compliance to hotel service standards and department policies in order to conduct daily procedures of receiving. 

3.Document and track the receiving records of hotel to ensure the products meet the requirements for quality of operation. 

4.Execute warehouse dispatch operations, handle inbound and outbound transactions in system.  

5.Manage and maintain cleanliness and order of receiving area. 

6.Maintain cleanliness and safety of the warehouse in accordance with hygiene and safety standards. 

7.Conduct regular inventory counts to ensure physical stock matches system records 

8.Audit daily receipts and handle documents. 

9.Conduct the receiving audit according to the Practices of Food Sanitation and Safety and ensure all documents are filed and kept for audit. 

10. Perform other related duties as assigned by the supervisor

業務專員負責協助行銷業務主管並支援各項銷售流程相關行政業務。同時擔任業務部對外聯絡窗口，透過電話和電子郵件與顧客溝通並回覆需求。 

1. 支援行銷業務部，執行各項行政職務（例如文件歸檔、打字、影印、發送電子郵件、傳真及信件）。 

2. 依照行銷業務主管的指示，安排與協調各項會議行事曆、議程以及所需文件。 

3. 隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 

4. 於業務相關系統內輸入、檢索、協調並驗證各項資訊（例如佣金、業務來源、第三方資訊等）。 

5. 維護各項專有資料與資訊的機密性。 

6. 準備並審查各項書面文件（例如工作日誌、商業信函、備忘錄、報告），包含校對與編輯各項資訊，以確保其準確性和完整性。 

7. 確保工作區域保持整潔有序。 

8. 處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

The Sales Coordinator is responsible for providing administrative support to the Director of Sales and Marketing in the organization of sales-related documents throughout the sales process. The individual also serves as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. 

1.Perform general office duties to support Sales & Marketing (e.g. filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).  

2. Coordinate and organize meeting schedules, agenda and required documents as instructed by the DOSM.  

3. Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.  

4. Enter, retrieve, reconcile, and verify information (e.g. commissions, leads, third parties) in software involved in the sales process. 

5. Maintain confidentiality of proprietary materials and information. 

6. Prepare and review written documents (e.g. daily logs, business letters, memoranda, reports) including proofreading and editing written information to ensure accuracy and completeness. 

7. Ensures that work area is kept neat, organized and clean at all times. 

8. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.

總經理助理

1. 執行一般辦公室職務以協助餐飲副總 (EAM-F&B)、廚藝總監 (Director of Culinary) 及餐飲部門。 

2.根據餐飲副總 (EAM-F&B) 和廚藝總監的指示，協調和組織會議日程、議程和所需文件。 

3.維護檔案和記錄管理系統及其他辦公流程程序。 

4.有效地與所有部門溝通並分發更新或特別促銷計劃。 

5.保持對酒店每日服務、活動、促銷和事件的最新知識。有效地與所有團隊成員溝通和更新任何變更，以確保客人收到最新資訊。 

6. 建立和維持正確的檔案系統和程序。保護所有檔案的機密性，確保只有被特定授權的人員可以訪問某些檔案。 

1. Perform general office duties to support both the EAM-F&B(餐飲副總), Director of Culinary(廚藝總監) and the F&B Division.  

2. Coordinate and organize meeting schedules, agenda and required documents as instructed by the EAM- F&B, Director of Culinary. 

3. Maintains filing and records management system and other office flow procedures.  

4. Effectively communicate and distribute updates and or special promotional programs to all departments.  

5.Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.  

6. Establishes and maintains proper filing system and procedures. Protects the confidentiality of all files, ensuring that access is limited to those who are specifically authorized to access certain files .

驗收專員將協助採購部門掌握、追蹤每日到貨狀況。把關進貨產品符合訂單數量及酒店品質標準。 

1.與採購緊密合作掌握發包訂單及到貨排程。 

2.遵守酒店服務標準、部門政策以執行日常驗收操作步驟。 

3.紀錄並追蹤酒店各項交貨記錄，確保貨品符合營運品質要求。 

4.協調各部門點收取貨時程，維持緊密有效的溝通。 

5管理及維持驗收區域整潔有序。 

6.確保廠商卸貨及驗收步驟符合食品衛生安全規範。 

7.及時回報配送進度及貨品異常、短缺狀況。 

8.日常驗收單據、文件處理。 

9.配合食安規範執行驗收紀錄、確保備查資料完整保存。 

The Receiving Clerk will assist Purchasing Department to monitor and track the status of daily receiving. Ensure the products received align with the number of order and quality standards set by hotel.  

1.Work closely with Purchasing Team to schedule the orders and receiving.  

2.Maintain strict compliance to hotel service standards and department policies in order to conduct daily procedures of receiving.  

3.Document and track the receiving records of hotel to ensure the products meet the requirements for quality of operation. 

4.Coordinate with each department to schedule receiving while maintain close and effective communication with them. 

5.Manage and maintain cleanliness and order of receiving area.  

6.Ensure all procedures of unloading and receiving are aligned with the Practices of Food Sanitation and Safety. 

7.Report the status of delivery and shortage or inconsistency of products in time. 

8.Audit daily receipts and handle documents.  

9.Conduct the receiving audit according to the Practices of Food Sanitation and Safety and ensure all documents are filed and kept for audit.

1. 建檔、Key in貨單整理 

2. 郵件及包裹收發 

3. 行政庶務及主管交辦事項