電動工具維修員-北區

- Manage, handle, educate and improve entire topic of Authorized Service Centers (ASC) nationwide. 

- Manage, supervise, educate, and improve entire operation of Factory Service Centers (FSC). 

- To repair tools and return them to customers within 48 hours. 

- To build a strong service team that provides professional service to assist customers with technical consultation and technical troubleshooting of any Makita tools. 

- Maintain expand ASCs network nationwide and build good relationship with customers. 

- Consistently sensitive about after-sales service issues and upgrading the level of service from time to time by visiting ASCs and dealers. 

- To improve the competency level of ASCs by providing necessary training and making sure all ASCs understand their obligation of being Makita ASC. 

- To understand the user’s usage or application when receiving their tools for repairing, then propose to BD team to visit them by recommending them to change to better products. 

- Plan and propose spare parts inventory level that is enough to avoid the issue of insufficient spare parts including new products. 

- To manage all warranty claims and assist customer service with customer feedback and complaints.  

- To prepare a monthly report on all the repair tools in the service center at the beginning of the month. 

- Develop, plan, and implement continuous process improvements in labor efficiency, labor utilization, and total operating costs.