智慧裝置產業 Product Manager (理級)

大學以上電子/電機相關系/所畢，  

具Notebook PC或PC相關產品10年以上開發經驗，  

其中含5年以上主管經驗，  

精通英文。

NB業務課級至/副理主管  

職稱: 課級至副理級  

條件要求:  

1. 大學以上畢業  

2. 英文流利  

3. 需具備5~10年NB ODM/OEM 業務經驗  

工作內容: 負責客戶(HP為主) 連繫協調 / 物料管控 /生產作業管控等ODM相關業務事項

Job Description 

Roles & Responsibilities (R&R): 

IT Technical Service and Delivery Management 

1.Collaborate with hardware and software technical experts across divisions to deliver professional services to customers and ensure user satisfaction.  

2.Communicate with customer users and project managers to identify & analyze business requirements, and provide professional recommendations and consultations.  

3.Respond promptly to technical escalations or customer requests, and manage partners to troubleshoot and resolve issues. 

Account Relationship Management 

1.Understand customer needs at local, country, regional, and worldwide levels to analyze delivery requirements and contribute to strategic business planning.  

2.Serves as the primary contact for operational and tactical matters, representing the delivery of all services across functions.  

3.Manages customer expectations through performance metrics, reporting, escalation management, and communication planning. 

Coaching and Supervision 

1.Assess and manage service partners to ensure both individual and team excellence in service delivery. 

Implementation & Problem Solving 

1.Understand strategies and customer requirements for deploying software solutions and desired configurations.  

2.Approach technical problems methodically using sound strategies to ensure thorough understanding and effective resolution. 

3.Responsible for identifying and troubleshooting technical issues across multiple domains, including computer networks, information security, hardware break-fix, firmware, and software configurations. 

4.Coordinates with cross-functional experts to consolidate findings and escalate to R&D teams for future improvements.