HD/SNDW audio 應用工程師

1. 裝機、驗機、機台之維修保養與機台改造。 

2. 機台售後服務品質之控制與提升。 

3. 客戶抱怨之處理及與原廠之溝通協調。 

4. 國內外受訓及國內外出差之工作配合。 

※出差津貼另計

1.裝機、驗機、改機與機台之維修保養。 

(Plasma tool(Plasma Therm,Trymax,Mattson),R2D, Surfscan裝機)  

2.產品應用之學習與教導。 

3.機台售後服務品質之控制與提升。  

4.客戶抱怨之處理及與原廠之溝通協調。

What we are looking for 

The service team at Nova is looking for a Service Engineer to provide product support at Nova customers. In this role you‘ll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide. Responsible for training, installing, and supporting all Nova products at customer sites worldwide. We foster teamwork, excellence, and innovation, making customer success our main goal. 

What you will be doing 

• Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field. 

• Support OEM partners, and End Users internal service as defined under warranty and service support agreements. 

• Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training). 

• Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager. 

• Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time. 

• Assist in new equipment integration, “add-ons,” and upgrades. 

• Provide feedback to the headquarters based on experience gained with customers. 

• Support the customer beyond the defined working schedule as required.

Location: Linkou / Hsinchu / Taichung / Tainan / Kaohsiung 

【本職缺優先審核至應用材料公司官網投遞人選】請至應材官網上傳履歷表： 

https://careers.appliedmaterials.com/careers?pid=790298881222&domain=appliedmaterials.com&sort_by=relevance 

【Talents who apply job through Applied Materials Career Website will be reviewed and considered as top priority】Please apply job here: 

https://careers.appliedmaterials.com/careers?pid=790298881222&domain=appliedmaterials.com&sort_by=relevance 

If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Customer Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse team. 

We train our Customer Engineers to create and support the technology that the world relies on to manufacture semiconductor chips and related materials, every day. You’ll work beside global customers to install, maintain and upgrade their Applied Materials equipment, delivering world-class support for multimillion-dollar production systems. 

■ You will: 

• Assist senior engineers with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment 

• Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs. 

• Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime. 

• Follow procedures you learn during your training, as well as published task plans, to test equipment and to diagnose and resolve technical problems 

• Complete required job documentation, safety training and procedures for processing parts 

• Professionally represent Applied Materials to the customer, using your “customer first” mindset 

• Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines 

■ You’ll need: 

• Bachelor or master’s degree in engineering related (Hardware related preferred), 社會新鮮人 are welcome 

• Ability to read electrical and mechanical schematics 

• Clear and effective written/verbal communications skills, with an emphasis on documenting details 

• Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint) 

• Basic mechanical aptitude and knowledge in any of the following: pneumatics, hydraulics, electronics, vacuum, or thermodynamics 

• Knowledge of hand tools and proper usage, including a digital multimeter 

■ What to expect: 

• FSO (Field Service Organization) CE: Relocation within Country based on business needs. Also, in general, you’ll work with Applied Materials Taiwan AGS on-call model to provide ongoing technical support for our customers. Some product field service teams may need to work in shifts depending on business needs. 

• Your job requires the ability to: 

○ lift at least10~20kg. 

○ work in a clean room environment wearing coveralls, hood, booties, safety glasses, and gloves 

○ sit, stoop, kneel, crouch, twist, reach and stretch to reach equipment when needed, and stand for extended periods of time 

○ determine differences in colors 

• Global Relocation Opportunities: Based on Applied Materials AGS (Applied Global Service) organization business needs, there will be global Relocation Opportunities released for employees to apply. Following on Applied internal transfer eligibility, you are welcome to relocate to other regions including but not limited to US, Europe, etc. within Applied to develop career further.