B-客服中心-台中客服人員Customer Service Representative

【提供純內勤舒適工作環境及2~3個月完整培訓，包含工作所需專業課程、值機訓練】 

1.接聽客戶電話，提供本行各類產品及業務諮詢服務，並配合推廣各項專案  

2.非營業時間異常通報及處理 

3.客戶抱怨處理 

4.其他主管交辦事項 

【本職缺將以正職員工(非派遣)聘僱，享有永豐銀行正職員工福利】 

工作待遇：依公司規定，外加晚班輪值津貼；通過試用考核者每月加發激勵獎金 

工作時段：依公司規定輪值白斑/晚班/大夜班/假日班，必要時可配合加班 

1. Handle inbound customer calls, provide consultation on various bank products and services, and support the promotion of ongoing campaigns. 

2. Monitor and handle abnormal incidents during non‑business hours. 

3. Manage and resolve customer complaints. 

4. Perform other duties as assigned by supervisors. 

This position is a full‑time role (non‑contract) and offers full benefits available to SinoPac Bank employees. 

Compensation: 

Monthly salary: NT$35,000 and above , with additional evening shift allowance. 

Employees who pass probation will receive monthly performance incentives. 

Working Hours: 

1. Shift‑based schedule, including day shifts, evening shifts, night shifts, and weekend shifts, in accordance with company policy. 

2. Overtime may be required when necessary.

為培育積極專業之金融業務人才，提供電話客服新鮮人的好機會，邀請嚮往金融領域發展的好夥伴們一起加入圓夢。 

主要任務 

●線上提供客戶問題諮詢及完善滿意的服務 

●維繫及深耕客戶與本行的關係 

●線上提供符合客戶需求商品，創造顧客及本行雙贏 

●機動性配合所有專案執行 

專業培訓計畫 

●前三個月有專業產品知識訓練及輔導