總經理助理

協助執行和管理有關人力資源管理功能，包括招募、訓練、薪資/福利管理，依照法定要求處理員工關係。以便為每個部門人員提供指導和必要的支援，以實現他們的顧客服務和任務目標。 

1.協助指導管理人員進行有效招募和面試技巧的使用方法，例如口頭介紹和書面說明，以確保雇用和留住合格、有能力的員工。 

2.協助和確保通過對所有訓練體系的管理、監督、指導訓練課程、分析和回顧現狀並提出方法、向管理人員諮詢提供改進建議來控制實現員工開發和利用他們最大的潛能。 

3.協助監督員工績效考核以確保及時完成評估，閱讀和分析評估目標以確保評估評論是合適的、目標是可衡量和可完成的。領導和管理員工關係規劃和活動，比如員工認可和服務頒獎典禮、社交活動和一般飯店會議，保持積極的員工關係氛圍。 

4.協助開發、執行和管理與所有飯店員工有關的管理政策與程式，以確保維持一個積極和有效的工作環境。 

5.公平一致地監督候選人申請條件。 

6.確保遵守所有國家的和聯盟的法律、法規和法院判決，關於當前人力資源管理實踐回顧、執行新程式、口頭或書面溝通有任何新需求時，促進平權行動程式。 

7.確保嚴格執行飯店人力資源部資訊資產等的安全和保密性。 

Assists with administration and management of the Human Resources function to include recruiting, training, wage/benefit administration, compliance with statutory requirements, and the execution of employee relation activities, to provide each department with the personnel, guidance, and support necessary to achieve their customer service and business objectives.  

1. Assist in instruction of the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient employees.  

2. Assist and ensure that employees are developed and utilized to their maximum potential by controlling the implementation, administration, and monitoring of all training programs. Instruct training classes, analyze and review current and proposed methods, and consult with and offer recommendations to the management staff for improvement. 

3. Assist with monitoring the employee performance appraisal programs to ensure reviews are timely. Read and analyze evaluations and goals to ensure appraisal comments are appropriate and goals are measurable and achievable. Direct and administer employee relations programs and activities such as employee recognition and service award ceremonies, social functions, and general hotel meetings to maintain a positive employee relations climate. 

4. Assist with the development, implementation, and administration of policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment.  

5. Monitor for fair and consistent application.  

6. Ensure compliance with all State and Federal laws as well as regulations and court rulings that pertain to Human Resources by reviewing current management practices, implementing new procedures, and communicating verbally and in writing any new requirements. Assist with the Affirmative Action program. 

7. Ensures the security and confidentiality of the HR Department is strictly adhered to.

1.免稅商店專責人員業務之執行與海關聯繫窗口 

2.免稅商品進出倉之文件及貨品檢核執行 

3.商品盤點帳務查詢、異常追蹤、庫存稽核作業 

4.各項行政作業流程執行、改善及優化，及業務聯繫窗口 

5.專案工作級主管交辦事項。

1. 建檔、Key in貨單整理 

2. 郵件及包裹收發 

3. 行政庶務及主管交辦事項

1. 貨單、調撥單整理輸入系統 

2. 財產分類建檔  

3. 採購議比價物品  

4. 進貨對帳、表單製作、盤點  

5. 寄信及包裹  

6. 備品、印刷品數量統計及調撥  

7. 主管交辦事項

1. 招募與聘用 

主導正職、兼職和實習生的招聘與面試流程，吸引並選拔出最符合團隊需求的優秀人才。 

2. 保險管理 

負責管理兼職同仁的勞健保、出缺勤紀錄及保險事宜。  

3. 行政管理 

處理同仁的聘用與相關事宜，並精確管理員工資料，確保資料的完整性與準確性。 

4. 同仁關係管理 

策劃並執行各類員工活動，增進同仁間的互動與團隊凝聚力，並促進跨部門的協作與溝通。 

5. 主管交辦事項 

迅速而高效地完成主管交付的其他任務，為團隊提供全方位的支持，共同達成工作目標。 

備註：實際工作項目與職責的比重將根據根據個人專業背景與職能進行調整。 

1. Recruitment & Employment 

Responsible for recruitment, and hiring processes for full-time, part-time, and interns positions. 

2. Insurance Management 

Manage labor and health insurance of casual , attendance records, and other insurance matters. 

3. Administration 

Handle the employment and related matters for foreign colleagues and manage colleagues data maintenance. 

4. Employee Relations 

Plan and conduct colleagues activities, and facilitate cross-departmental communication and cooperation. 

5. Other Tasks Assigned by manager and director. 

Complete other duties as assigned by manager and director. 

Note: The actual tasks and responsibilities will be adjusted based on skills and competencies.

業務專員負責協助行銷業務主管並支援各項銷售流程相關行政業務。同時擔任業務部對外聯絡窗口，透過電話和電子郵件與顧客溝通並回覆需求。 

1. 支援行銷業務部，執行各項行政職務（例如文件歸檔、打字、影印、發送電子郵件、傳真及信件）。 

2. 依照行銷業務主管的指示，安排與協調各項會議行事曆、議程以及所需文件。 

3. 隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 

4. 於業務相關系統內輸入、檢索、協調並驗證各項資訊（例如佣金、業務來源、第三方資訊等）。 

5. 維護各項專有資料與資訊的機密性。 

6. 準備並審查各項書面文件（例如工作日誌、商業信函、備忘錄、報告），包含校對與編輯各項資訊，以確保其準確性和完整性。 

7. 確保工作區域保持整潔有序。 

8. 處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

The Sales Coordinator is responsible for providing administrative support to the Director of Sales and Marketing in the organization of sales-related documents throughout the sales process. The individual also serves as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. 

1.Perform general office duties to support Sales & Marketing (e.g. filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).  

2. Coordinate and organize meeting schedules, agenda and required documents as instructed by the DOSM.  

3. Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.  

4. Enter, retrieve, reconcile, and verify information (e.g. commissions, leads, third parties) in software involved in the sales process. 

5. Maintain confidentiality of proprietary materials and information. 

6. Prepare and review written documents (e.g. daily logs, business letters, memoranda, reports) including proofreading and editing written information to ensure accuracy and completeness. 

7. Ensures that work area is kept neat, organized and clean at all times. 

8. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.