餐飲部 調酒師/服務員 F&B Mixologist/Server

全日餐廳副理副理將協助全日餐廳經理管理餐廳及點心坊的日常營運。確保員工提供一致且周到的服務，以維持高水準的餐飲服務。 

https://capellahotels.com/en/capella-taipei/dining/plume 

1.為團隊成員提供具有明確願景和方向且鼓舞人心的領導力，以確保實現嘉佩樂品牌價值觀和願景，為所有顧客和同事創造令人驚豔的體驗。 

2.確實地傳達期待、認可績效並產生一致的業務成果。 

3.為餐飲管理相關領域的專家，提供專業頂級的顧客服務體驗。 

4.透過展現嘉佩樂文化和服務理念，成為激勵同事的典範。 

5.負責管理餐廳的日常運營，並確保全體成員皆遵守酒店制定的服務標準、部門政策和操作步驟。維持餐廳的品質及標準並滿足顧客的期望。 

6.管理餐廳及點心坊的服務流程以確保顧客從進入餐廳到離開的每個階段皆可享受頂級服務（如領檯的歡迎、點餐和上菜速度、是否滿足特殊需求、結帳以及邀約再訪…等）。 

7.監督餐廳及點心坊開店與閉店職務的完成，包含準備所需的備品、監控庫存、遵守標準水平並確實完成餐廳的清潔工作…等。 

8.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 

9.協助三節禮盒銷售、訂單及庫存管理，並協助送禮建立顧客關係。 

The Assistant All day dining Restaurant Manager assists the All day dining Restaurant Manager in the supervision and coordination of the daily restaurant and Gift shop operations. The individual is also responsible for maintaining a high level of quality and standards of guest service by ensuring the delivery of consistent and thoughtful service by the restaurant colleagues. 

1. Provides inspirational leadership, clear vision, and direction to team members to ensure delivery of the Capella brand, values, and vision, to create an amazing experience for our guests and team members. 

2. Communicates expectations, recognizes performance, and produces consistent desired business results. 

3. Ensures and provides flawless, upscale, professional, and high-class guest service experiences as a role model and expert in all F&B restaurant-related matters. 

4. Be an exemplary role model in inspiring team members through a strong demonstration of the Capella Culture and Service Philosophy. 

5. Oversees and manages the daily operations of the department and ensures that all team members comply with service standards, departmental policies, and operating procedures set by the hotel. Ensures the quality, and standards and meets the expectations of the guests daily. 

6. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from host/ess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). 

7. Supervises the completion of opening and closing duties including setting up necessary supplies, controlling stock, Par Level respected, and making sure cleaning of the restaurant is done. 

8. Maintain an up-to-date knowledge of the hotel‘s daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information. 

9. Assist in festive gift box sales, order processing, and inventory management, while supporting client gifting and relationship building.

中餐廳主任將協助中餐廳副理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 

1.協助中餐廳副理協調並分配職務，以實現卓越的營運績效。 

2.確實地傳達期待、認可績效並產生一致的業務成果。 

3.監督中餐廳開始與結束的工作流程，包含酒杯拋光和事前準備(如餐桌擺放，轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。 

4.協調所屬工作區域內的職務，確保服務順利進行。 

5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

6.保護顧客和同事的隱私與安全。 

7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 

8.能夠執行部門內的所有職務，並在必要時協助輪班。 

The Chinese Restaurant Supervisor assists the Chinese Restaurant Assistant Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests. 

1. Assists The Chinese Restaurant Assistant Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance. 

2. Communicates expectations, recognizes performance, and produces consistent desired business results. 

3. Supervises the workflow of opening and closing shift including polishing of glassware and mis-en-place preparation (i.e. table setting, turnover, clean up, etc.), proper storage, and count of operating equipment at the end of the day. 

4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 

5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 

6. Protect the privacy and security of guests and coworkers. 

7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 

8. Be able to perform all tasks within the department and assist in shift coverage when necessary.

點心坊蛋糕櫃服務員充滿熱情並致力於提供嘉佩樂最高標準的服務，為每位顧客打造難忘的用餐體驗。事先預測顧客的服務需求，了解菜單、飲料單和每日特色菜的選項。 

1. 提供最高品質的舒適度，傳達嘉佩樂品牌、價值和願景，為顧客和團隊成員創造令人讚嘆的體驗 

2. 預測顧客的服務需求，包含詢問顧客問題以了解需求，透過記錄喜好來提供個人化服務。 

3. 確實檢查並結帳，遵守各項現金交易和信用卡交易流程/規範，包含增加及收取小費。 

4. 充分了解菜單中的餐點和飲料品項並能夠推薦餐酒搭配以及推銷合適的替代品項。 

5. 遵守各項部門的安全規定和流程，確保環境整潔及安全。 

6. 專業、積極、即時地滿足顧客的服務需求。 

7. 向廚房傳達各項餐點需求、飲食禁忌或其他特殊需求。 

8. 充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。 

9. 處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

10. 依照活動類型和服務規定擺設餐桌，包含桌巾、杯盤和餐具的類型，確保各項用品均符合品質標準。 

11. 執行餐廳開店與閉店的職務，包含收納及拆卸物品、清潔設備與區域、正確存放設備、將冰箱上鎖、補充備品、關燈、鎖門及完成日常清潔清單。 

12. 使用各樣瓷器、玻璃杯和銀器前須拋光並檢查其外觀及清潔度。 

13. 充分了解菜單中的每道餐點和飲料的成分與價格。 

14. 遵循酒店特定流程處理任何緊急情況（如疏散、醫療緊急情況、自然災害）。

• Provide expert advice to senior management on all engineering support, environmental controls, and operational efficiency of the property. 

• Oversee multi-disciplinary maintenance teams and ensure all systems—including mechanical, electrical, HVAC, and plumbing—operate reliably and safely. 

• Plan, implement, and manage a comprehensive energy management program, including setting reduction targets and reporting performance. 

• Ensure adherence to statutory regulations, building codes, and fire safety standards by regularly reviewing policies and safety procedures. 

• Develop and maintain preventive maintenance strategies and annual work schedules for all equipment and systems. 

• Ensure engineering documentation, maintenance logs, and operational data are accurately recorded and up to date. 

• Manage the Engineering Department’s operating budget, cost controls, and financial performance through regular monitoring and review. 

• Take full responsibility for Capital Project planning, ensuring efficient allocation of capital funding in line with hotel directives. 

• Administer a five year Capital Plan, updated annually based on corporate funding allocations. 

• Ensure technically competent project execution by selecting qualified consultants and contractors based on experience, quality, and cost. 

• Lead and coordinate engineering activities with internal departments and external service providers. 

• Manage, mentor, and develop engineering team members to maintain high technical competency and service standards. 

• Foster a safety first culture within the Engineering Department.

•協助中式點心工作 

•確認工作區域一直處於乾淨的環境之下。向央廚領取魚肉類並且確認廚房間的轉帳是否正確 

•記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

•完成主管交代的的工作並協助其他單位或區域 

•參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識 

•Works for Dim Sum station  

•To ensure that the working area is clean at all the time. To collect fish and meat from butchery and to check that all the inter kitchen transfers correspond to the requirements. 

•Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge. 

•Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. 

•Attend any training sessions and always strives to keep abreast of any procedures and general works on upgrading his general knowledge with the help of his supervisor.

雅閣中餐廳為連續8年榮獲米其林一星粵式料理餐廳。由廚藝精湛的主廚團隊，精選臺灣寶島在地食材，以其底蘊深厚的傳統手藝，卓越呈現正宗的粵菜經典佳餚，將菜餚本身最純粹細膩的精隨完美演繹，引領賓客以味蕾穿越極致美饌殿堂。 

•點餐及桌邊服務 

•維持餐廳現場運行 

•協助餐廳服務訓練 

•控管同仁工作狀況 

•協助餐廳行政庶務 

•處理客訴  

•協助客人配菜單

工作職責 

1. 依酒店集團規定執行保養維護計劃及項目。 

2. 酒店消防設備維護檢修及保養。 

3. 協助酒店消防生命安全系統符合當地消防安全規章制度並獲得相關政府許可及証書。 

協助防止職業災害發生，負責飯店防火安全、衛生運作、管理及行政工作 

1. 協助市府、公家機關各項業務之聯繫、協調、處理 

2. 具飯店消防設備編組及年度檢查相關經驗者佳 

3. 協助規劃及實際演練消防演習演練 

4. 協助飯店防火管理稽核工作 

5. 完成文華東方酒店集團消防相關稽核例行檢查工作項目

• 控管現場同仁及工作指導 

• 人員管理及教育訓練 

• 顧客關係處理及維護 

• 服務流程管理及維護 

• 物料盤點及叫貨管理 

• 點餐及桌邊服務 

• 營收及成本控管 

Developing Direct Reports and Others 

Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person‘s career goals; constructs compelling development plans and executes them; encourages people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental and talent management system in the organization; is a people builder and a motivator. 

Interpersonal Savvy  

Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy, tact and fairness; can diffuse even high-tension situations comfortably. Is able to motivate people. 

Building Effective Teams 

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. 

Directing Others 

Is good at establishing clear directions; sets stretching goals; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

「Bencotto」為義大利餐廳，以充滿巧思的精湛料理搭配獲奬美酒及不含酒精的特色飲品，提供賓客摩登時尚的當代義式珍饈。 

• Taking order and table service 

• Maintain the on-site operation of the restaurant 

• Assist the training of restaurant 

• Control the working conditions of colleagues 

• Conduct the restaurant administration 

• 點餐及桌邊服務 

• 維持餐廳現場運行 

• 協助餐廳服務訓練 

• 控管同仁工作狀況 

• 協助餐廳行政庶務

開幕未滿一年即獲得500盤推薦，精緻高端無菜單料理，僅有14個吧台座位及兩個包廂，歡迎加入! 

https://capellahotels.com/en/capella-taipei/dining/mizue 

協助Mizue 日式無菜單料理餐廳料理長 管理廚房運營，透過規劃、組織、指導及控管廚房來確保其符合嘉佩樂酒店標準以提升顧客滿意度，成為獨立的利潤中心。並能獨立於料理檯提供顧客餐點及建立顧客關係。 

1. 設計多元性及豐富的菜單，不定期更換。 

2. 指導和監督各道菜餚的準備與生產，並確保它們符合食譜與規格規範。定期檢查所有食品的準備、口味、品質與數量，並在必要時提出改進建議。 

3.擁有完整的工作知識和技能，能夠監督、糾正並展示各項職責以確保其符合標準。 

4.成為一名親力親為的管理者，參與現場營運，並在忙碌時刻提供協助。 

5.確實遵守各項營運設備及供應品項的庫存標準，並確保其數量足以滿足營運需求，並監督所有食品的正確處理和儲存，以將損耗降到最低。 

6.主持每日的班前簡報，向同事們講解各項事前準備、服務準則和菜單。 

7.盡可能地在菜單中使用當地及當季產品。 

8.以有禮且有效率的方式處理顧客需求，若無法立即找到解決方案，則須向主管報告相關顧客投訴或問題，跟進並確實對顧客回報。 

9.確保餐廳展現出熱情、專業和歡迎的形象。 

10.確保餐廳內外場保持整潔有序，確實填寫 HACCP 表格並於辦公室內建檔，並 確保工作站保持清潔和消毒，並要求廚師始終遵循正確的安全程序。 

11.檢查並確保所有操作設備維持良好工作狀況，必要時提出維修和保養請求。 

12.確保人手充足，以確保運作順暢。 

Assist the Chef de Cuisine of Mizue, the Japanese omakase restaurant, in managing overall kitchen operations. This includes planning, organizing, directing, and controlling kitchen activities to ensure alignment with Capella Hotel standards and enhance guest satisfaction, positioning the kitchen as an independent profit center. The role also requires the ability to independently serve guests at the counter and build strong guest relationships. 

1. Design a diverse and rich menu with periodic updates. 

2. Guide and supervise the preparation and production of all dishes, ensuring they comply with recipes and specifications. Regularly check the preparation, taste, quality, and quantity of all food items, and make improvement recommendations as necessary. 

3. Maintain comprehensive knowledge and skills to oversee, correct, and demonstrate responsibilities to ensure compliance with standards. 

4. Be a hands-on manager, participating in on-site operations and providing assistance during busy periods. 

5. Strictly adhere to inventory standards for operational equipment and supplies, ensuring sufficient quantities to meet operational needs, and monitor the proper handling and storage of all food items to minimize spoilage. 

6. Lead daily briefings, explaining preparations, service standards, and menu items to colleagues. 

7. Use local and seasonal products on the menu whenever possible. 

8. Handle customer requests politely and efficiently; if an immediate solution cannot be found, report relevant customer complaints or issues to management, follow up, and ensure proper feedback is provided to the customer. 

9. Ensure the restaurant presents a warm, professional, and welcoming image. 

10. Maintain cleanliness and order in both front-of-house and back-of-house areas, accurately fill out HACCP forms and file them in the office, and ensure workstations remain clean and sanitized, with chefs consistently following proper safety procedures. 

11. Inspect and ensure that all operational equipment is maintained in good working condition and submit repair and maintenance requests as necessary. 

12. Ensure adequate staffing to ensure smooth operations.

開幕未滿一年即獲得500盤推薦，精緻高端無菜單料理，僅有14個吧台座位及兩個包廂，歡迎加入! 

https://capellahotels.com/en/capella-taipei/dining/mizue 

Mizue 日式無菜單料理服務員充滿熱情並致力於提供嘉佩樂最高標準的服務，為每位顧客打造難忘的用餐體驗。事先預測顧客的服務需求，了解菜單、飲料單和每日特色菜的選項。 

1. 卓越顧客服務與體驗 

提供最高品質的舒適度，預測並滿足顧客需求，創造令人讚嘆的品牌體驗。 

2. 專業餐飲知識與銷售 

深入了解菜單與飲品，推薦餐酒搭配並推銷合適替代品。 

3. 營運流程與現金管理 

嚴格遵守結帳程序，處理現金與信用卡交易，並管理小費收取。 

4. 餐廳設置與日常維護 

依活動需求擺設餐桌，負責餐廳開閉店作業及設備清潔與保養。 

5. 安全管理與問題處理 

遵守安全規範，處理緊急狀況與顧客投訴，確保賓客滿意與環境安全。

開幕未滿一年即獲得500盤推薦，精緻高端無菜單料理，僅有14個吧台座位及兩個包廂，歡迎加入! 

https://capellahotels.com/en/capella-taipei/dining/mizue 

Mizue 日式無菜單料理主任將協助日式料理餐廳經理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 

1.協助日本料理餐廳經理協調並分配職務，以實現卓越的營運績效。 

2.確實地傳達期待、認可績效並產生一致的業務成果。 

3.監督日本料理餐廳開始與結束的工作流程，包含酒杯拋光和事前準備(如餐桌擺放，轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。 

4.協調所屬工作區域內的職務，確保服務順利進行。 

5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

6.保護顧客和同事的隱私與安全。 

7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 

8.能夠執行部門內的所有職務，並在必要時協助輪班。 

Mizue Japanese Omakase Restaurant Supervisor assists the Japanese Restaurant Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests. 

1. Assists The Japanese Restaurant Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance. 

2. Communicates expectations, recognizes performance, and produces consistent desired business results. 

3. Supervises the workflow of opening and closing shift including polishing of glassware and mis-en-place preparation (i.e. table setting, turnover, clean up, etc.), proper storage, and count of operating equipment at the end of the day. 

4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 

5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 

6. Protect the privacy and security of guests and coworkers. 

7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 

8. Be able to perform all tasks within the department and assist in shift coverage when necessary.

鵲羽軒全日餐廳及宴會客房餐飲 廚房助手負責早餐、全日餐廳、西式宴會(Canapel、套餐)及客房餐飲餐點，多元品項，拓展不同經驗。 

https://capellahotels.com/en/capella-taipei/dining/plume 

生產並保證最高品質的產品，保持衛生安全標準，按照公司的指導方針，並支持本部門文化的動力、團隊精神和創造力。 

1. 準備和製作所有菜單，根據規定的食譜和標準，確保份量大小和菜品品質符合公司標準。 

2. 確保備餐所需的食材根據菜單訂單進行，檢查下屬根據庫房領料單領取食材，確保收到的貨品符合預定的品質和採購標準。 

3. 確保食物的適當處理和儲存，將損耗降到最低。 

4. 確保工作台的清潔和消毒按照安全程序進行備餐。 

5. 遵循並保持H.A.C.C.P程序。 

6. 協助進行定期及不定期盤點。 

7. 遵循維修程序和清潔時間表。 

8. 能夠執行其他臨時指派的工作。

為早餐、全日餐廳、宴會西餐(Canapel、套餐)以及客房餐飲提供穩定且高品質的產品，並提供禮貌、專業、高效和靈活的服務，符合嘉佩樂的標準、政策和程序，以最大化顧客滿意度。 

https://capellahotels.com/en/capella-taipei/dining/plume 

1.遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 

2.執行在指定工作場所的所有職責和任務，達到設定的標準。 

3.完全具備靈活性，根據需要在廚房部門的不同子部門或酒店其他部門輪換工作。 

4.每天處理該區域的所有HACCP表格。。 

5.確保工作場所及周邊區域始終保持清潔和有序。 

6.以禮貌和高效的方式處理顧客查詢，並將顧客的投訴或問題報告給主管。 

7.了解並嚴格遵守員工手冊中的規章制度，以及酒店有關消防、衛生、健康與安全的政策。 

8.與餐廳內部員工及其他部門保持良好的合作關係和工作關係。 

9.參加酒店安排的所有內部廚房及人力資源培訓。 

10.與領班協調，訂購所需的商品、產品、材料和器具。

• 執行點心廚現場操作的工作 

• 記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

• 確認工作區域一直處於乾淨的環境 

• 準備食材協助基本的備餐及依照主管要求協助各個區域工作 

• To execute operational duties at the Pastry. 

• Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge. 

• To ensure that the working area is clean at all the time. 

• Prepare all ingredient and basic mise-en-place and assist the chefs in various section of kitchen as instructed by his supervisor.

中餐廳領班將協助中餐廳主任在其負責區域內提供顧客服務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 

1.協助中餐廳主任提供顧客服務，以實現卓越的營運績效。 

2.確實地傳達期待、認可績效並產生一致的業務成果。 

3.監督中餐廳開始與結束的工作流程，包含酒杯拋光和事前準備(如餐桌擺放，轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。 

4.協調所屬工作區域內的職務，確保服務順利進行。 

5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

6.保護顧客和同事的隱私與安全。 

7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 

8.能夠執行部門內的所有職務，並在必要時協助輪班。 

The Chinese Restaurant Captain assists the Chinese Restaurant Supervisor in providing guest service, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests.  

1. Assists The Chinese Restaurant Assistant Supervisor in providing guest service and delegating daily tasks to deliver an exceptional operating performance. 

2. Communicates expectations, recognizes performance, and produces consistent desired business results. 

3. Supervises the workflow of opening and closing shift including polishing of glassware and mis-en-place preparation (i.e. table setting, turnover, clean up, etc.), proper storage, and count of operating equipment at the end of the day. 

4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 

5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 

6. Protect the privacy and security of guests and coworkers. 

7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 

8. Be able to perform all tasks within the department and assist in shift coverage when necessary.

甜點領班負責在工作站指導並準備各類甜點項目，包括準備、烘焙和擺盤菜餚。此職位將指導廚房某一區域的日常運營，提出持續改進的建議，遵守顧客服務標準，並支持維護食物衛生、健康和安全標準的工作。 

1. 遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 

2. 擁有完整的工作知識和技能，能夠監督、糾正並展示各項職責以確保其符合標準。 

3. 能夠靈活地在各餐飲部門內輪替值班。 

4. 能夠獨立執行所被分配到的工作區域職務。 

5. 維持廚房的一貫標準並遵循該廚房所規範的準則。 

6. 於日誌中回報每日產能以及任何問題，包括損壞和破損。 

7. 遵循酒店的標準作業流程。 

8. 充分熟悉酒店所提供的各項服務與設施。 

9. 執行所屬廚房的開始及結束營業的作業流程。 

10. 確保工作場所及週邊區域維持整潔有序，並遵守食品安全的標準作業流程。 

11. 在甜點廚房區域引導員工控制份量和減少浪費，以達到最小損耗。 

12. 以有禮且有效率的方式處理顧客需求，並向主管報告任何顧客投訴或問題。 

The Chef de Partie directs the preparation of a variety of pastry items at a workstation, which includes preparing, baking, and plating dishes. The Individual guides a section of the kitchen’s operations, suggests areas for continuous improvement within a workstation, adheres to customer service standards, and supports initiatives to maintain food hygiene, health, and safety standards.  

1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 

2. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set.  

3. To be entirely flexible and adapt to rotate within the Food & Beverage Department of the hotel as assigned. 

4. To independently be able to run the section you are assigned to. 

5. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 

6. Report in the logbook all productions and problems daily including spoilage and breakage. 

7. Follow the hotel‘s SOPs. 

8. To be fully conversant with all services and facilities offered by the hotel. 

9. To perform opening and closing procedures established for the Place of Work as assigned. 

10. To ensure that the Place of Work and surrounding area are kept clean and organized at all times and follow food safety SOPs. 

11. Guide staff in portion and waste control in the pastry kitchen section to minimize loss and wastage  

12. To handle guest inquiries courteously and efficiently and report guest complaints or problems to supervisors.

宴會廳/客房服務主任將協助宴會廳/客房服務經理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 

1.協助宴會廳/客房服務經理協調並分配職務，以實現卓越的營運績效。 

2.確實地傳達期待、認可績效並產生一致的業務成果。 

3.監督宴會廳/客房服務開始與結束的工作流程。 

4.協調所屬工作區域內的職務，確保服務順利進行。 

5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

6.保護顧客和同事的隱私與安全。 

7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 

8.能夠執行部門內的所有職務，並在必要時協助輪班。 

The Banquet/In Room Dining Supervisor assists the Banquet/In Room Dining Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests.  

1. Assists Banquet/In Room Dining Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance. 

2. Communicates expectations, recognizes performance, and produces consistent desired business results. 

3. Supervises the workflow of opening and closing shifts. 

4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 

5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 

6. Protect the privacy and security of guests and coworkers. 

7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 

8. Be able to perform all tasks within the department and assist in shift coverage when necessary.

2025/9全新開幕，業界首創獨棟三層酒吧，每層有獨特主題，不同風格，歡迎加入! 

https://capellahotels.com/en/capella-taipei/the-glasshouse 

酒吧主任將協助酒吧副理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 

1.協助酒吧副理協調並分配職務，以實現卓越的營運績效。 

2.確實地傳達期待、認可績效並產生一致的業務成果。 

3.監督宴會廳/客房服務開始與結束的工作流程。 

4.協調所屬工作區域內的職務，確保服務順利進行。 

5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

6.保護顧客和同事的隱私與安全。 

7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 

8.能夠執行部門內的所有職務，並在必要時協助輪班。 

The Bar Supervisor assists the Bar Assistant Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests.  

1. Assists Bar Assistant Manager in coordinating and delegating daily tasks to deliver exceptional operating performance. 

2. Communicates expectations, recognizes performance, and produces consistent desired business results. 

3. Supervises the workflow of opening and closing shifts. 

4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 

5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 

6. Protect the privacy and security of guests and coworkers. 

7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 

8. Be able to perform all tasks within the department and assist in shift coverage when necessary.

2025/9全新開幕，業界首創獨棟三層酒吧，每層有獨特主題，不同風格，歡迎加入! 

https://capellahotels.com/en/capella-taipei/the-glasshouse 

酒吧服務員充滿熱情並致力於提供嘉佩樂最高標準的服務，為每位顧客打造難忘的用餐體驗。事先預測顧客的服務需求，了解菜單、飲料單和每日特色菜的選項。 

The Bar Server is an enthusiastic member who is dedicated to providing the highest standard of Capella in the curation of a memorable dining experience to all guests. The individual anticipates and service guests needs and is knowledgeable about all available menu options, beverage lists and daily specials. 

1. 提供最高品質的舒適度，傳達嘉佩樂品牌、價值和願景，為顧客和團隊成員創造令人讚嘆的體驗 

2. 預測顧客的服務需求，包含詢問顧客問題以了解需求，透過記錄喜好來提供個人化服務。 

3. 確實檢查並結帳，遵守各項現金交易和信用卡交易流程/規範，包含增加及收取小費。 

4. 充分了解菜單中的餐點和飲料品項並能夠推薦餐酒搭配以及推銷合適的替代品項。 

5. 遵守各項部門的安全規定和流程，確保環境整潔及安全。 

6. 專業、積極、即時地滿足顧客的服務需求。 

7. 向廚房傳達各項餐點需求、飲食禁忌或其他特殊需求。 

8. 充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。 

9. 處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

10. 依照活動類型和服務規定擺設餐桌，包含桌巾、杯盤和餐具的類型，確保各項用品均符合品質標準。 

11. 執行餐廳開店與閉店的職務，包含收納及拆卸物品、清潔設備與區域、正確存放設備、將冰箱上鎖、補充備品、關燈、鎖門及完成日常清潔清單。 

12. 使用各樣瓷器、玻璃杯和銀器前須拋光並檢查其外觀及清潔度。  

13. 充分了解菜單中的每道餐點和飲料的成分與價格。 

14. 遵循酒店特定流程處理任何緊急情況（如疏散、醫療緊急情況、自然災害）。 

1. Provide the highest level of guest comfort and ensures the delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members. 

2. Anticipate guests‘ service needs, including asking questions of guests to better understand their needs and provide personalized service through noting down guest preferences. 

3. Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity. 

4. Be knowledgeable in food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. 

5. Adhere to all departmental safety and security policies and procedures to ensure a clean, safe, and secure environment.  

6. Address guests‘ service needs in a professional, positive, and timely manner. 

7. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. 

8. Recognizes the importance of Forbes standards as to deliver excellent audit and service performance. 

9. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction. 

10. Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.  

11. Perform closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.  

12. Polishes and inspects the cleanliness and presentation all china, glass, and silver prior to use. 

13. To be knowledgeable of all ingredients and prices of the food and beverage listed on the menu. 

14. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).