點心房 麵包助理廚師No.3 Commis No.3 - Bakery

• 負責廚房產品監督及瞭解每天營運狀況，針對外場單位是否按照現行標準去做事前準備，提出適當的方式跟意見 

• 必須與主管間保持緊密的互動，協助確認每天採購食材的品質並且每天營運食材需求 

• 執行並管理點心廚現場操作的所有工作 

• 這個工作崗位的任職者必須負擔起所有酒店對於該職位的要求，並且主動積極，富創造力和重視結果。 

• In charge of the kitchen production and overseen the day to day business as instructed, mise-en-place by outlet as per present standards as well as dispatching the same in the proper manner. 

• Work closely with his supervisor department head on determining the quantity of food purchased 

• To execute and manage all operational duties at the Pastry. 

• It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the hotel operation being proactive, creative and result driven.

• 負責廚房產品監督及瞭解每天營運狀況，針對外場單位是否按照現行標準去做事前準備，提出適當的方式跟意見 

• 必須與主管間保持緊密的互動，協助確認每天採購食材的品質並且每天營運食材需求 

• 執行並管理點心廚現場操作的所有工作 

• 這個工作崗位的任職者必須負擔起所有酒店對於該職位的要求，並且主動積極，富創造力和重視結果。 

• In charge of the kitchen production and overseen the day to day business as instructed, mise-en-place by outlet as per present standards as well as dispatching the same in the proper manner. 

• Work closely with his supervisor department head on determining the quantity of food purchased 

• To execute and manage all operational duties at the Pastry. 

• It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the hotel operation being proactive, creative and result driven.

全日餐廳經理將協助餐飲副總經理管理餐廳及點心坊的日常營運。確保員工提供一致且周到的服務，以維持高水準的餐飲服務。 

https://capellahotels.com/en/capella-taipei/dining/plume 

主要職責： 

1.顧客服務：以專業榜樣領導團隊，提供高品質、細緻且一致的服務體驗。 

2.日常營運：負責餐廳每日營運管理，確保團隊遵循飯店標準與流程。 

3.市場趨勢與策略：掌握市場動向，協助制定菜單定價與服務策略。 

4.行銷內容更新：與行銷業務部及主廚溝通，定期更新菜單與活動資訊，支援餐廳推廣與行銷。 

5.財務管理：準確呈報營運數據，包含損益、預算與成本控制。 

6.資訊傳達：熟悉飯店活動與促銷，主動向團隊傳達最新資訊，提升顧客體驗。 

7.客訴處理：處理顧客反饋與服務缺失，並確保回覆與改善迅速到位。 

8.服務標準：推動團隊遵循富比士五星標準，提升服務表現與稽核成果。 

9.員工培訓：主動辨識訓練需求，提升員工能力與工作表現。 

10.安全與隱私：確保顧客與同仁的隱私與人身安全受到妥善保護。 

The All day dining Restaurant Manager assists the EAM of F&B in the supervision and coordination of the daily restaurant and Gift shop operations. The individual is also responsible for maintaining a high level of quality and standards of guest service by ensuring the delivery of consistent and thoughtful service by the restaurant colleagues. 

Key Responsibilities: 

1.Guest Service: Lead by example to deliver refined, high-quality, and consistent guest experiences. 

2.Daily Operations: Manage day-to-day restaurant operations, ensuring the team follows hotel standards and procedures. 

3.Market & Strategy: Stay informed of market trends and assist in developing pricing and service strategies. 

4.Marketing Tools: Regularly update menus and promotional materials to support marketing initiatives, work closely with MarCom team and Chef.  

5.Financial Management: Accurately report financial data, including P&L, budgeting, and cost control. 

6.Information Sharing: Stay updated on hotel promotions and activities, and effectively communicate changes to the team. 

7.Complaint Handling: Address guest feedback and service issues promptly, ensuring timely resolution and satisfaction. 

8.Service Standards: Promote and maintain adherence to Forbes standards for service excellence and audit performance. 

9.Team Development: Identify training needs to enhance staff skills and improve overall performance. 

10.Safety & Privacy: Ensure guest and employee privacy and safety are always protected.

水療與健身房副理能夠掌控和管理水療中心、健身房及泳池正常運營，同時具備獨自處理客人投訴。協助水療總監/經理管理和提升員工，能夠有面試、培訓、計畫、監督員工表現、紀律和完成所有員工考勤的能力，能夠熟練操作電腦和辦公軟體，知道如何去分析水療及健身房營業額指數和水療及健身房針對的客人類型，參與水療季節性促銷的設計, 清楚如何建立客戶關係保持客戶粘性. 

1.協助水療總監管理和提升員工。 

2.出色的銷售技巧，能抓住所有潛在的業務，協助水療總監完成每月預算。 

3.瞭解富比士五星水療標準， 培訓員工， 貫徹執行確保運營的順暢。 

4.能夠負責所有部門相關物資和資產的管理，包括採購、庫存、倉儲和成本有效使用，根據標準以確保順利運作。 

5.有良好的跨部門溝通能力，協助完成部門活動提供專業的支持。 

6.能夠接受水療中心及健身房所有不同崗位的培訓。 

7.在任何緊急或不安全的情況下都要做出適當的反應。 

8.能夠持續的交接重要資訊給到水療總監。 

9.具備預見風險的能力，確保避免不必要的損失。 

The Assistant Spa & Wellness Manager will cover and manage the spa, pool, and gym daily operation, handle guest complaints by themselves, and assist the Director of Spa & Wellness / Spa & Wellness manager with supervising, managing, and growing all recreation staff. Have the ability to interview, train, schedule, monitor employee performance, discipline, and complete payroll for all personnel who report to him/her. Assistant Spa & Wellness Manager have a good mastery of computer and any office software and knows about how to analyze spa revenue statistics and spa guest type. Creating spa seasonal promotions, knowing how to build customer relationships and keep customers engaged. 

1. Assist the Director of the Spa with the supervision, management, and growth of all Spa staff 

2. Excellent sales skills to capture all potential business and assist the spa Director in meeting the monthly budget. 

3. Understand Forbes 5 Star Spa standards, train staff and implement them to ensure smooth operation. 

4. The ability to be responsible for the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department related materials and assets, according to Standards to ensure smooth operation. 

5. Good cross-departmental communication skills to assist in completing departmental activities and to ensure a supporting team of professionals. 

6. The ability to be cross-trained in all functions of The Spa and gym. 

7. The ability to respond properly in any Resort emergency or unsafe situation. 

8. The ability to maintain a log with important information to be passed on to the Director of Spa & Wellness / Spa & Wellness manager. 

9. The ability to anticipate risks to ensure that unnecessary losses are avoided.

焰28 西餐廳 提供火烤料理，提供顧客靜謐，優雅的服務，讓客人享受台灣食材結合西式料理手法餐點。 

https://capellahotels.com/en/capella-taipei/dining/ember-28 

焰28 西餐廳服務員充滿熱情並致力於提供嘉佩樂最高標準的服務，為每位顧客打造難忘的用餐體驗。事先預測顧客的服務需求，了解菜單、飲料單和每日特色菜的選項。 

1. 卓越顧客服務與體驗 

提供最高品質的舒適度，預測並滿足顧客需求，創造令人讚嘆的品牌體驗。 

2. 專業餐飲知識與銷售 

深入了解菜單與飲品，推薦餐酒搭配並推銷合適替代品。 

3. 營運流程與現金管理 

嚴格遵守結帳程序，處理現金與信用卡交易，並管理小費收取。 

4. 餐廳設置與日常維護 

依活動需求擺設餐桌，負責餐廳開閉店作業及設備清潔與保養。 

5. 安全管理與問題處理 

遵守安全規範，處理緊急狀況與顧客投訴，確保賓客滿意與環境安全。

焰28 西餐廳外場領班將協助焰28 西餐廳經理在其指定區域內協調並分配維護環境，並為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 

https://capellahotels.com/en/capella-taipei/dining/plume 

1.協助焰28 西餐廳經理提供服務，以實現卓越的營運績效。 

2.確實地傳達期待、認可績效並產生一致的業務成果。 

3.協助焰28 西餐廳開始與結束的工作流程，包含酒杯拋光和事前準備(如餐桌擺放，轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。 

4.協調所屬工作區域內的職務，確保服務順利進行。 

5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

6.保護顧客和同事的隱私與安全。 

7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 

8.能夠執行部門內的所有職務，並在必要時協助輪班。 

Ember 28 Western Restaurant Captain will assist the Ember 28 Western Restaurant Manager in coordinating and maintaining the environment within their designated area, providing customers with efficient, luxurious, and seamless service, as well as an exceptional dining experience. 

1. Assist the Ember 28 Western Restaurant Manager in delivering service to achieve excellent operational performance. 

2. Clearly communicate expectations, recognize performance, and generate consistent business outcomes. 

3. Assist in the opening and closing procedures for the Ember 28 Western Restaurant , including polishing glassware, preparation tasks (such as setting up tables, transitions, and cleaning), proper storage, and inventory checks after meal service. 

4. Coordinate duties within the assigned work area to ensure smooth service operations. 

5. Address and resolve customer complaints, logging customer feedback in the system. Ensure timely resolution of issues to ensure customer satisfaction. 

6. Protect the privacy and safety of both customers and colleagues. 

7. Strictly adhere to the hotel’s departmental operational standards, policies, and procedures. 

8. Be capable of performing all duties within the department and assist with shift changes when necessary.

西餐廳主任將協助西餐廳副理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 

1.協助西餐廳副理協調並分配職務，以實現卓越的營運績效。 

2.確實地傳達期待、認可績效並產生一致的業務成果。 

3.監督西餐廳開始與結束的工作流程，包含酒杯拋光和事前準備(如餐桌擺放，轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。 

4.協調所屬工作區域內的職務，確保服務順利進行。 

5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

6.保護顧客和同事的隱私與安全。 

7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 

8.能夠執行部門內的所有職務，並在必要時協助輪班。 

The Western Restaurant Supervisor assists the Western Restaurant Assistant Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests.  

1. Assists The Western Restaurant Assistant Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance. 

2. Communicates expectations, recognizes performance, and produces consistent desired business results. 

3. Supervises the workflow of opening and closing shift including polishing of glassware and mis-en-place preparation (i.e. table setting, turnover, clean up, etc.), proper storage, and count of operating equipment at the end of the day. 

4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 

5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 

6. Protect the privacy and security of guests and coworkers. 

7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 

8. Be able to perform all tasks within the department and assist in shift coverage when necessary.

💼 天閣集團-營運副總(總管理處) 尋找你的加入！✨  

THE Tango 天閣酒店，帶著「用心堅持，快樂創新」的經營理念，致力於打造舒適靜謐的旅居空間並引領精緻化旅館體驗。遍布台北、台中的據點成為都會區的亮點！快加入我們，用你的專業與熱情，參與這場旅館產業的創新旅程吧！ 

🌟 你的任務  

1. 策劃年度營運計畫及專案規劃，保障策略目標的順利實現。  

2. 領導並支持各部門開展中、長期發展計劃，穩健推動業務成長。  

3. 全程掌控營運績效指標，精確追蹤與調整業務進度。  

4. 訂定並優化核心管理制度，滿足動態產業需求。  

5. 統籌關鍵任務，例如業務拓展、企劃策略及通路布局等。  

6. 結合團隊力量，打造跨部門高效合作環境。

我們是天閣集團，一個充滿熱情與創新精神的團隊！🎉✨我們致力於為旅客提供高水準的住宿服務與精緻的旅遊體驗，讓每位顧客擁有賓至如歸的感受🌟！天閣酒店深耕台灣多個都會區，無論是時尚品味還是溫暖氛圍，我們都時刻走在潮流尖端，並引領市場的非凡成就感。如果您熱愛挑戰、熱衷細節，那麼我們誠摯地邀請您加入，成為我們不斷創新的原動力！💼❤️ 

工作內容： 

1. 制定及落實飯店的營運策略與專案計劃，帶領團隊推動業績和目標成長。 

2. 優化各部門的運作流程，確保日常管理效率與服務品質穩定。 

3. 定期進行財務分析與收益管理，提升整體表現，並提出優化建議。 

4. 管理內部規章制度，確保合規運作並維持業內高標準。 

5. 提升顧客服務品質，妥善處理各類客訴與突發狀況。 

6. 培訓並帶領員工，打造專業且高效的工作團隊。 

7. 確保軟硬體設備良好運作，協調資源以提供卓越服務。 

8. 與多部門密切合作，解決協調問題，共同達成目標。 

9. 分析市場與產業趨勢，協助公司制定創新經營策略。 

加入天閣集團，您將享有： 

- 健全的薪酬與福利：紅利、績效獎金、晚夜班津貼、語言津貼、業績獎金等。 

- 彈性與溝通：完善的教育訓練與順暢的升遷制度，成就職涯成長。 

- 貼心生活支援：每日免費供餐、生日假、特別休假、健檢及全面的員工健康保險。 

- 超值享受：飯店住宿優惠與豐富員工活動。 

是否準備好與我們一起締造驚豔的顧客體驗呢？趕快加入我們！🎈

1.管理督導旅館櫃檯各項營運管理工作 

2.控管房間於通路之價格/數量/銷售方案 

3.負責處理較複雜客訴及應對 

4.新進員工之教育訓練及員工考核 

5.處理客務櫃檯相關之行政作業 

6.協調同仁請假,調班,排假等事宜及代理值班當天異動之班別 

7.接待重要團體客戶 

8.轉達督導並執行完成上級交辦之任務 

9.客務值班經理上班時段如下:11~23:00(用餐+休息共1小時) 

(需/可視現場營運狀況彈性調整) 

10.休假制度:小月休14天/大月休15天 

PS:每周需有一天參加固定約2~3小時營運修正會議 

實際會議時間會列入上班時數計算 

11.固定提供熱騰騰的家常菜員工餐,健康美味又省錢! 

12.獎金制度:依照營運結果按季提供利潤分紅獎金,公開透明!共同成長共同分享! 

13.薪資視個人能力/經歷進行雙方面議 

如果您認為本身具備妥善完成以上工作內容的能力  

如果您已在旅館業工作了一段不短的時間  

希望能承擔更多的工作責任也希望能提升更多的個人能力及待遇 

並協助公司進一步的成長  

我們誠摯地希望邀請您加入我們的工作團隊  

**有旅館三年以上工作經驗，熟操作〝靈知〝訂房系統者!優先面試!!