Senior Spares Planner - Hsinchu GD5

The Group You‘ll Be A Part Of 

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. 

The Impact You‘ll Make 

As a Regional Product Support Engineer at Lam, you re the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. May be involved in customer installation and training. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Provides support in the early design phase of a new product. 

What You‘ll Do 

• Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue. 

• Drives required actions at the customer site to resolve escalations and prevent repeat / preventable problems. 

• Participates in Lam‘s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. 

• Acts as technical mentor for field and account engineers and may design or conduct training sessions. 

• Provides serviceability / installation assessments on new products 

Who We‘re Looking For 

• Higher technical education in electrical / mechanical engineering or other field of study 

• Effective communication in inter-departmental and cross cultural team 

• Experience with Lam Spin Clean Systems (EOS, DV-P) preferred 

• Troubleshoot technical problems and coordinate multiple technical tasks. 

• Able to work in constrictive clean room environment, wearing appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time in a demanding environment with changing workloads.

Responsibilities: 

Technical: 

• Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions. 

• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.  

• Responds to situations where first-line product and escalates or finds solutions in malfunctioning equipment or software.  

• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.  

• Partners with the account team to present to customers the problem statement, identified root causes and getting buy-in on proposed solutions 

• Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis 

• Drives required actions at the customer site to resolve escalations and prevent repeat problems 

• Liaises between Customers, Product Groups, Field Sales, Business Development and other organizations to ensure closure of product issues. May works closely with Account GM(s), CSOMs and other senior level engineers in Field, CSBG and GPG. 

• Participates in the review of procedures, processes and tool design impacting development activity. 

• Manages projects and provides reports to management to deliver the desired result. Conduct customer escalation meetings. 

• Present technical and marketing materials to a high standard. 

Leadership: 

• Participates in Lam‘s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. 

• Acts as technical mentor for field and account engineers and may design or conduct training sessions. 

Customer Relation: 

• Provides support to customer/users where the product is highly technical or sophisticated in nature. 

• Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue. 

• Support process projects and manage customer and product group to drive to closure.

【此為身心障礙招募專區，非領有身心障礙手冊之求職者請避免投遞本職缺】 

Lam的核心價值 - 多元共融（Inclusion and Diversity）致力於營造擁有各種人才的工作環境。因而進一步鼓勵各種性別、國籍、身障等等不同身分工作者的職缺申請。 

Roles and Responsibilities 

• 此為身心障礙人才招募專區，歡迎投遞履歷，我們將依據您的專長及興趣進行職缺媒合。 

• 不限身障類別及程度，但需持有身心障礙手冊或證明。 

※本職缺依據身心障礙者權益保障法，如非具備該身分者，請前往其他職務應徵。 

※屬『定額僱用』員額，歡迎或優先僱用『身心障礙者』，以盡法定義務。

Role Summary 

Support Lam’s spares operations by processing customer orders, coordinating deliveries, and managing returns/RMA activities to ensure timely fulfillment and strong customer experience. This role interacts with customers, sales, service, and logistics teams to maintain smooth end to end order execution 

Key Responsibilities 

• Process and fulfill spares quotations, orders, and deliveries in line with customer requests.  

• Expedite escalations and hot orders to meet urgent demand.  

• Track shipments, and ensure on time delivery.  

• Manage RMA transactions, returns, exchanges, and credit requests in SAP.  

• Maintain customer consignment programs and support billing activities.  

• Coordinate with 3PL and warehouse teams to resolve delivery issues and support machine down situations.  

Qualifications 

• 5+ years in customer service, order fulfillment, or supply chain preferred. 

• Experience with SAP or similar ERP systems. 

• Strong communication, organization, and multitasking abilities. 

• Strong English communication skills (written and spoken) to support global interactions. 

• Bachelor degree or above

工作項目： 

1. 技術文件管理與維護 

2. 會議紀錄整理與追蹤 

3. WAT data整理 & 歸檔 

4. 量測raw data作圖分析 

應徵條件： 

1. 學歷: 專科以上; 電子電機相關科系畢業為主 

2. 熟悉 Excel、PowerPoint、Word 

3. 具基本半導體製程,元件知識 

4. 具程式語言能力尤佳

工作項目： 

1. 高壓 BCD 平台管理 

2. 高壓 BCD 元件開發 

3. 可靠度評估 

4. 故障分析 

需求條件： 

1. 五年以上高壓 BCD 元件及製程相關經驗 

2. 具備高壓 BCD 元件開發經驗者尤佳 

3. 具備車用平台經驗者尤佳

工作項目：  

1.負責AFE IP功能與規格驗證，確保設計品質  

2.與團隊討論並定義工程規格，參與產品規格制定流程  

3.進行設計工具之分析、研究與基準測試(Bench Mark Test)，提出優化建議  

4.使用Matlab/Simulink模擬軟體建立PLL/ADC/DAC行為模型的分析  

5.AFE相關的Research, Study and Paper Work  

6.自動化開發與維護  

7.發想並完成發明專利申請，提升技術競爭力 

應徵條件:  

1. 研究所以上電機電子相關系所畢業 

2. 熟PLL/ADC/DAC等電路的特性及驗證 

3. 具Python自動化開發經驗與熟悉車用驗證者尤佳。

瑞昱半導體【科技專才創造力學程實習計劃】將提供本計劃實習生： 

1. 科技專才培育：規劃實習同仁專屬五大面向課程，培養專業、開發思考與創造力。 

2. 賦予研究專題與實質任務。 

3. 科別專責輔導員：每位實習生設有專屬輔導者，協助專業學習及問題引導。 

實習期間：於2026年7月至8月進行專案實習與活動安排。 

實習時間：週一至週五8:30-17:30，週休二日。 

實習地點：瑞昱新竹一廠、二/三廠及生醫廠。 

招募對象： 

大三(含)以上、碩士班或博士班之電子、電機、電信、電控、資工、資科等相關科系在學生，具下列任一條件者佳： 

a. 熟悉 C語言或VB. 

b. 熟悉 Office, OrCAD 

c. 對RF測試、測試程式開發及維護有興趣者。 

d. 對Probe card, Load board電路設計、產品良率的改善有興趣者。

新產品/製程導入開發與優化

1.先進邏輯製程開發 

2.Wafer bonding and Wafer 減薄相關製程

1.新技術與結構研發 

2.晶圓整合結構開發 

3.整合流程設計 

4.實驗設計 

5.物性與電性測試分析

1.研究新技術、材料與解決方案 

2.新產品開發與導入

先進邏輯元件及SRAM元件開發

1.製程整合與優化 

2.新製程導入與驗證 

3.資料分析與報告

1. 產品測試資料報告整理 

2. 產品 FAILURE 分析 

3. 製程改善分析

【2026年力積電人才預聘（暨）實習計畫】 

對半導體產業充滿興趣，想要開啟職涯冒險嗎？ 

＼歡迎加入我們的「預聘實習計畫」／ 

除了實際體驗工程師的工作以外， 

還有豐富的培訓課程、專案發表機會，讓你快速提升職場競爭力！ 

最重要的是～ 

表現優秀就有機會拿到「預聘offer」，讓你畢業即就業喔！ 

▎招募對象： 

電子／電機／光電／物理／材料／化學（工）／機械等理工系所－大三以上之在學學生 

▎職缺內容： 

✦ 實習內容：製程／設備／整合／研發工程師 

✦ 實習期間：學期實習（每週至少三天）；暑期實習（週一至週五） 

▎計畫時程： 

✦ 2026年4－6月學期實習 

－申請時間：即日起－2025／12 

－面談時間：2025／11－2026／01 

✦ 2026年7－8月暑期實習 

－申請時間：即日起－2026／03 

－面談時間：2026／02－2026／04 

▎計畫亮點： 

1. 實習月薪 NTD $35,000 ~ 40,000 

2. 「部門主管及HR導師制度」讓你快速融入力積電大家庭！ 

3. 「實務專案 & 多元課程」累積經驗和實力 

4. 畢業前優先獲得正職機會！（試用期滿發放獎金NTD $20,000 ） 

5. 可使用健身房、運動場、KTV室、員工餐廳等豐富設施 

6. 實習年資併入正式年資，晉升更有利 

▎報名方式： 

透過「1111人力銀行」或「官網」投遞履歷（搶先獲得面談機會～） 

https://wwwmgt/zh-tw/join/index/other?d_target=bottom-link-title 

2026年力積電預聘實習計畫！歡迎你的加入 ( ੭ ˙ᗜ˙ )੭ ٩꒰｡

工作內容: 

1.新產品開發缺陷分析 

2.製程異常分析與改善 

3.新製程實驗評估 

4.班別:常日班、需假日/小夜輪值

1.元件電性測試與分析 

2.TPL (Test Programming Language) 撰寫與 Debug  

3.Device tuning and model prepare  

4.跨部門溝通合作 

5.新產品電性測試 testkey 開發

1. Project schedule 制定與管控 

2. 協助新產品導入及驗證 

3. 熟悉 WP/AP/WT/FT 流程 

4. 熟悉產品應用及規格

1.邏輯元件製程開發 

2.整合製程 

3.良率提升 

4.光罩設計