RPS (Regional Product Support Engineer) - Hsinchu GD5 (Clean)

工作項目： 

1. 負責wifi產品的yield maintain & improvement 

2. 負責新進製程的量產導入以及轉廠評估 

3. Co-work with Foundry for CP yield improvement 

4. Co-work with SD/TE for FT yield improvement. 

5. 支援RMA案件的相關分析 

應徵條件： 

1. 熟悉半導體元件物理. 

2. 熟悉相關邏輯製程參數, WAT analysis,process flow 

3. 熟悉量產業務.(tape out, Job view, WAT analysis, Reliability calculation, OLT, yield analysis, RMA) 

4. 有先進製程(12nm 以下FINFET製程)量產經驗者尤佳 

5. 有車用電子相關經驗者尤佳 

6. 良好的人際關係以及跨部門溝通能力

1.蝕刻先進製程開發,熟悉實驗流程(實驗、評價解析、方案報告) 

2.協同客戶導入新裝置製程及新技術開發。 

3.維持現有Process Of Record及Trouble-shooting解決問題的能力。 

4.具良好溝通能力,理解客戶需求及跨部門有效溝通。

Location: Linkou / Hsinchu / Taichung / Tainan / Kaohsiung 

【本職缺優先審核至應用材料公司官網投遞人選】請至應材官網上傳履歷表： 

https://careers.appliedmaterials.com/careers?pid=790298881222&domain=appliedmaterials.com&sort_by=relevance 

【Talents who apply job through Applied Materials Career Website will be reviewed and considered as top priority】Please apply job here: 

https://careers.appliedmaterials.com/careers?pid=790298881222&domain=appliedmaterials.com&sort_by=relevance 

If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Customer Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse team. 

We train our Customer Engineers to create and support the technology that the world relies on to manufacture semiconductor chips and related materials, every day. You’ll work beside global customers to install, maintain and upgrade their Applied Materials equipment, delivering world-class support for multimillion-dollar production systems. 

■ You will: 

• Assist senior engineers with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment 

• Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs. 

• Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime. 

• Follow procedures you learn during your training, as well as published task plans, to test equipment and to diagnose and resolve technical problems 

• Complete required job documentation, safety training and procedures for processing parts 

• Professionally represent Applied Materials to the customer, using your “customer first” mindset 

• Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines 

■ You’ll need: 

• Bachelor or master’s degree in engineering related (Hardware related preferred), 社會新鮮人 are welcome 

• Ability to read electrical and mechanical schematics 

• Clear and effective written/verbal communications skills, with an emphasis on documenting details 

• Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint) 

• Basic mechanical aptitude and knowledge in any of the following: pneumatics, hydraulics, electronics, vacuum, or thermodynamics 

• Knowledge of hand tools and proper usage, including a digital multimeter 

■ What to expect: 

• FSO (Field Service Organization) CE: Relocation within Country based on business needs. Also, in general, you’ll work with Applied Materials Taiwan AGS on-call model to provide ongoing technical support for our customers. Some product field service teams may need to work in shifts depending on business needs. 

• Your job requires the ability to: 

○ lift at least10~20kg. 

○ work in a clean room environment wearing coveralls, hood, booties, safety glasses, and gloves 

○ sit, stoop, kneel, crouch, twist, reach and stretch to reach equipment when needed, and stand for extended periods of time 

○ determine differences in colors 

• Global Relocation Opportunities: Based on Applied Materials AGS (Applied Global Service) organization business needs, there will be global Relocation Opportunities released for employees to apply. Following on Applied internal transfer eligibility, you are welcome to relocate to other regions including but not limited to US, Europe, etc. within Applied to develop career further.

1. 新產品偕同驗證至量產後之問題查修 

2. 負責客戶產品之應對窗口，解決客戶遇到的問題 

3. 具備與客戶工程對話以及故障分析能力 

4. 可支援出差至客戶端維修 

5. 驗證報告製作及記錄分享 

6. 執行主管交辦事項。

原廠機台維修 

具機台維修經驗者佳 

歡迎無經驗願學習者  

可獨立作業

需值班，值班薪資優渥，歡迎挑戰高薪！  

須配合國內外出差，客戶群涵蓋台積電、聯電、旺宏、世界先進等半導體大廠。  

🚀 【客服/維修工程師 】我們在找一位具備熱情與技術實力的你！  

還在追求能夠讓技術一展長才的工作機會嗎？現正需求2~3位技術好手，期待你的加入！ 🌟  

🔧 加入我們  

1. 進行半導體自動化設備的安裝、調試與維修，確保設備穩定運行  

2. 定期計畫設備維護，執行保養並防患未然  

3. 確保零件完美運作，準備進無塵室排除設備的各種「疑難雜症」  

4. 提供技術支援及教育訓練，協助其他人掌握正確操作方法  

5. 完整記錄維修與保養歷程，撰寫報告並確保資訊歸檔無誤  

6. 分析運行數據，帶來成效提升與良率優化的解決方案  

7. 隨時準備為國內外客戶協助技術服務與支援，創造最佳客戶體驗  

8. 嚴守操作規範，熟悉靜電防護與無塵室操作，讓工作安全零煩惱！  

🤝 你將成為團隊中重要的一環，與半導體產業中的頂尖夥伴共事， 讓職涯更加耀眼！  

立刻應徵，我們準備好熱烈歡迎你的加入！✨

【工作內容】 

1.新機型評價與推廣。 

2.新製程技術評價與推廣。 

3.客戶端現場異常處理。 

4.其他主管交辨事項。 

【其他條件】 

※TOEIC 450以上。 

※需配合值班。 

※自備汽車尤佳(另有每月車輛津貼及交通費補助)。 

※錄取後需先至新竹湖口工廠教育訓練。

1.提供微影部門穩定的製程生產設備,承接部門方針與目標達成 

2.建立、執行、更新部門內相關設備文件 

3.建立、改善設備維修、保養條件，並監控設備狀況 

4.配合生產、製造需求，解決設備相關問題 

5.評估、控制、降低相關設備消耗性零件用量，並執行設備請購、安裝、驗收作業 

6.成立QIT;task force team進行工作改善

聘僱期間預計至2026/12月 

1.依SOP執行機台保養、SPC異常及機況排除，並記錄機台參數 

2.依SOP執行機台保養,零件組裝與校正 

3.依SOP排除機況 

4.依SOP 處理SPC相關異常 

5.協助工程師生產管理之運作 

6.彙整報表與重要機台參數紀錄

Responsibilities: 

Technical: 

• Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions. 

• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.  

• Responds to situations where first-line product and escalates or finds solutions in malfunctioning equipment or software.  

• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.  

• Partners with the account team to present to customers the problem statement, identified root causes and getting buy-in on proposed solutions 

• Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis 

• Drives required actions at the customer site to resolve escalations and prevent repeat problems 

• Liaises between Customers, Product Groups, Field Sales, Business Development and other organizations to ensure closure of product issues. May works closely with Account GM(s), CSOMs and other senior level engineers in Field, CSBG and GPG. 

• Participates in the review of procedures, processes and tool design impacting development activity. 

• Manages projects and provides reports to management to deliver the desired result. Conduct customer escalation meetings. 

• Present technical and marketing materials to a high standard. 

Leadership: 

• Participates in Lam‘s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. 

• Acts as technical mentor for field and account engineers and may design or conduct training sessions. 

Customer Relation: 

• Provides support to customer/users where the product is highly technical or sophisticated in nature. 

• Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue. 

• Support process projects and manage customer and product group to drive to closure.

Role Summary 

Support Lam’s spares operations by processing customer orders, coordinating deliveries, and managing returns/RMA activities to ensure timely fulfillment and strong customer experience. This role interacts with customers, sales, service, and logistics teams to maintain smooth end to end order execution 

Key Responsibilities 

• Process and fulfill spares quotations, orders, and deliveries in line with customer requests.  

• Expedite escalations and hot orders to meet urgent demand.  

• Track shipments, and ensure on time delivery.  

• Manage RMA transactions, returns, exchanges, and credit requests in SAP.  

• Maintain customer consignment programs and support billing activities.  

• Coordinate with 3PL and warehouse teams to resolve delivery issues and support machine down situations.  

Qualifications 

• 5+ years in customer service, order fulfillment, or supply chain preferred. 

• Experience with SAP or similar ERP systems. 

• Strong communication, organization, and multitasking abilities. 

• Strong English communication skills (written and spoken) to support global interactions. 

• Bachelor degree or above

Summary 

Seeking for a high potential Senior Spares Planner who can own key planning processes and grow into future leadership roles (Team Lead / Supervisor). Ideal for someone with strong analytical skills, initiative, and the drive to influence cross functional operations. 

Key Responsibilities 

• Build and maintain plan for every part models and forecast spare parts demand. 

• Analyze historical demand, validate forecasts, and adjust SPM recommendations.  

• Manage stocking levels, E&O, part transitions, and inventory rebalancing.  

• Support NPI planning, initial stocking strategies, and part lifecycle transitions.  

• Ensure ERP/SPM data accuracy and drive process improvements.  

• Lead cross-functional improvement projects involving engineering, maintenance, procurement, and warehouse operations 

Qualifications 

• Bachelor’s in Supply Chain, Engineering, business, or related field. 

• 6+ years in spares/service parts or materials planning. Proficient in SAP, ERP/MRP, SPM, Excel/analytics tools.  

Soft Skills

提供客戶工程解決方案，提升客戶工程服務滿意度 

1.承接業務需求, 導入並完成客戶專案(包含新客戶或新產品) 

2.配合業務發展,不定時結合內部開發成果,主動提供客戶技術需求及解決方案,確保客戶競爭力 

3.整合內部資源,提供客戶產品開發所需之工程服務 

4.協助客戶產品順利進入量產, 整合工程資源,持續提升產品良率 

5.完成產品Tape out及Pilot相關事宜

What we are looking for 

The service team at Nova is looking for a Service Engineer to provide product support at Nova customers. In this role you‘ll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide. Responsible for training, installing, and supporting all Nova products at customer sites worldwide. We foster teamwork, excellence, and innovation, making customer success our main goal. 

What you will be doing 

• Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field. 

• Support OEM partners, and End Users internal service as defined under warranty and service support agreements. 

• Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training). 

• Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager. 

• Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time. 

• Assist in new equipment integration, “add-ons,” and upgrades. 

• Provide feedback to the headquarters based on experience gained with customers. 

• Support the customer beyond the defined working schedule as required.