[NB] 量產品保工程師 (士林)

1.負責客戶 issue、緊急事件及非常態需求之處理擔任主要升級窗口 (Escalation Point)，協調內部跨部門資源並推動相關事項執行與問題解決。 

2.作為客戶與公司內部之主要溝通窗口，整合各功能單位意見，追蹤議題進度並確保事項如期完成。 

3.與客戶協商合約條款及內容，協調法務與相關部門完成合約審閱、修改及簽署流程。 

4.與內部團隊合作，針對報價內容與客戶進行討論與協商，確保報價合理性，同時爭取符合公司預期之商業條件與利潤目標。 

5.規劃並安排客戶與公司高層之重要會議，包含議題整合、簡報準備、時程協調、會議準備及後續事項追蹤。 

6.協助處理客戶臨時性需求及各類營運相關事項，提供即時支援並確保客戶需求有效落實。 

7.推動客戶提出之系統優化或流程改善專案，協調內部相關單位進行需求評估、資源整合與專案執行。 

8.針對客戶不合理之商業要求、額外作業或特殊配合事項，評估成本影響並與客戶協商 cost claim / compensation 機會，以維護公司利益。 

9.建立並維持良好客戶關係，提升跨部門合作效率與客戶滿意度。 

10.蒐集並分析市場趨勢、客戶動態及產業資訊，提供內部團隊作為商業策略、客戶管理及業務規劃之參考。

1.日系客戶技術窗口：負責車載、醫療產品的售後技術支持，直接與日本客戶開會、對接。 

2.異常分析與解決：協助客戶排除產品故障，並追蹤 R&D 修復進度。 

3.主導或協助撰寫日文版 8D Report，針對品質事故進行嚴謹的根因分析 

4.定期技術會議：主持對日技術定例會，確保客戶對於品質改善進度感到滿意。 

5.跨部門協作：作為客戶與內部研發（R&D）、品質（QA）部門的橋樑，精準傳遞客戶需求。

Computer system products such as notebook , desktop, and gaming laptops: 

1. Design and development project management at the RFQ and NPI stages, and tracking and reporting of design issues and cost deviation. 

2. Responsible for project budget estimation, project cost control, resource coordination 

3. Design issue tracking and follow-up. 

4. New supplier development and market trend collecting  

5. Customer relationship maintain  

7. RFQ stage bidding and cost-down solution generation 

8. New project document and business term negotiation

Computer system products such as Workstation or traditional desktop : 

1. New product development progress and risk control. 

2. Lead the project team from the NPI product development stage to the mass production stage. 

3. Cross-functional communication and coordination between functional teams, manufacturing plants and customers.  

4. Serve as the corresponding window for project matters, understand and respond to customer needs, and integrate internal resources to complete the project as scheduled.

1. Project management for new product Early engagement/Live Design/RFQ. 

2. Schedule arrangement and cost negotiate with customer for POC. 

3. To be the communication bridge between customer and IEC team. 

4. To work cost data with Engineer and Sales teams.

●營運報表管理與分析 

1.每周/每月營運報表製作 

2 監控主要KPI(營收,毛利,營業費用),每月分析實際vs預算差異原因，提出改善建議 

●預測規劃&成本控管 

1 製作年度預算, 監控預算與實際差異 

2.根據使用人力對專案進行OPEX認列,提供專案成本與毛利分析 

●策略分析 

●主導客戶/產品專案損益分析, 作為高層主管推動盈利性提升方案的依據

●BOM(物料清單)成本審查&報價 

1.新機種導入(NPI)成本管理&設計變更成本評估 

2.量產機種成本追蹤 

3.試產&量產機種報價 

●跨部門協調&管理 

1.與PM,研發,採購等部門合作,確保BOM的準確度&成本目標達成 

2.參與整個專案流程(NPI to EOL), 確保成本控制與優化 

●Cost Reduction 

●提出年度降價目標與採購, 並定期追蹤進度

1.執行碳管理相關專案 

2.永續相關資料收集統計及量化分析 

3.協助推動各項ESG專案

1.軟體測試規劃、建立測試環境與執行產品測試。 

2.負責產品相容性及整合測試。 

3.協助問題分析、追蹤及驗證。 

4.帶領團隊完成測試記錄及測試報告。 

5.負責開發端和客戶端問題討論和專案進行。

Computer system products such as notebook , desktop, and gaming laptops: 

1. New product development progress and risk control. 

2. Lead the project team from the NPI product development stage to the mass production stage. 

3. Cross-functional communication and coordination between functional teams, manufacturing plants and customers.  

4. Serve as the corresponding window for project matters, understand and respond to customer needs, and integrate internal resources to complete the project as scheduled.

Computer system products such as notebook , desktop, and gaming laptops: 

1. Design and development project management at the RFQ and NPI stages, and tracking and reporting of design issues. 

2.Responsible for project budget preparation, project cost control, schedule planning, resource coordination, project document completion and cross-stage, and complete the detailed implementation of new projects. 

3. Design issue tracking and follow-up. 

4. Project budget control.

1. 新產品開發機構測試驗證計畫安排與執行 

2. 跨部門溝通與協調達到品質需求 

3. 試產階段工廠生產機構問題改善追蹤 

4. 量產後的機構品質問題改善追蹤

1.負責電腦專案之軟韌體研發專案管理 

2.軟韌體相關之問題分析及解決進度追蹤管理 

3.客戶需求與供應商軟韌體規格確認、專案時程規劃及軟韌體發佈控管、風險評估與進度確認 

4.公司內跨部門、客戶端及供應商之軟韌體研發專案相關事宜溝通協調

1.負責電腦專案之軟韌體研發專案管理 

2.軟韌體相關之問題分析及解決進度追蹤管理 

3.客戶需求與供應商軟韌體規格確認、專案時程規劃及軟韌體發佈控管、風險評估與進度確認 

4.公司內跨部門、客戶端及供應商之軟韌體研發專案相關事宜溝通協調

1.軟體測試規劃、建立測試環境與執行產品測試。 

2.負責產品相容性及整合測試。 

3.協助問題分析、追蹤及驗證。 

4.完成測試記錄及測試報告。