Contracted Nurse Educator (桃竹苗)

Location: Taiwan 

Company: Novo Nordisk 

Job Summary: 

The IO Customer Contact System (IOCCS)/Medical Information Associate will serve as a key point of contact for medical inquiries and support related to our products. This role will involve manag-ing and responding to inquiries from healthcare professionals and patients, utilizing our integrat-ed omnichannel approach to ensure accurate and timely information dissemination. The associ-ate will also ensure compliance with regulatory standards and company policies in all communications. 

Key Responsibilities: 

- Respond to and manage inquiries related to medical information from healthcare professionals, patients, and other stakeholders through various communication channels (phone, email, chat, and online platforms). 

- Utilize the IO Customer Contact System (IOCCS) to track, document, and analyze customer inter-actions and inquiries, ensuring all information is accurate and up-to-date. 

- Work collaboratively with cross-functional teams to provide comprehensive responses that align with the latest scientific data and regulatory guidelines. 

- Interpret and summarize complex scientific and clinical information to provide clear, concise, and contextually appropriate replies. 

- Assist in the development and maintenance of standard operating procedures (SOPs), training materials, and frequently asked questions (FAQs) to optimize response accuracy and efficiency. 

- Monitor and evaluate inquiry trends and provide feedback on potential areas for improvement in service delivery and customer engagement. 

- Stay informed about therapeutic areas, product portfolios, competitor landscape, and relevant medical literature to ensure up-to-date knowledge and expertise. 

- Support compliance initiatives and adhere to legal and ethical standards in all communication and reporting activities.