客服/維修工程師

1.電子，化工，生技，半導體等廠房新建工程 

2.各項工程、監造、進度及品質管控 

3.專案各系統工程監工、現場管理 

4.超高潔淨氣體管路施工管理與測試 

5.與業主、廠商間的工程溝通協調

1.協助國內／外原廠工程師進行設備裝、移機、升級、改造 

2.代理設備維修＆保養及問題反應，以維護機台正常運轉 

3.建立與客戶及原廠的良好關係及互動，以利工作推展 

4.主動發現工作流程缺失並進行流程改善，以提升工作品質及效率 

5.依規定書寫各類技術文件及報告，以提供後續機台維護參考及知識傳承 

6.可配合輪／值班及跨區（境內）支援 

7.完成主管交付任務

What we are looking for 

The service team at Nova is looking for a Service Engineer to provide product support at Nova customers. In this role you‘ll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide. Responsible for training, installing, and supporting all Nova products at customer sites worldwide. We foster teamwork, excellence, and innovation, making customer success our main goal. 

What you will be doing 

• Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field. 

• Support OEM partners, and End Users internal service as defined under warranty and service support agreements. 

• Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training). 

• Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager. 

• Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time. 

• Assist in new equipment integration, “add-ons,” and upgrades. 

• Provide feedback to the headquarters based on experience gained with customers. 

• Support the customer beyond the defined working schedule as required.

1 特殊氣體相關設備(BSGS、GC、GR、VMB...)，設計、製造、測試、安裝、運轉、整合服務。 

2 氣體供應系統客製化服務。 

3 售後服務、設備維修問題處理、客戶服務。

1. 電子，化工，生技，半導體等廠房專案改建 

2. 科技廠房擴充廠務機電、無塵室相關製程系統 

3. 參與專案及監造廠務機電（MEP Turn-key）、無塵室機電整合系統工程之規劃 

4. 各項工程系統設計 

5. 各專案之監造、專案進度及品質管控 

6.依個人領域及條件培訓專案管理人員

1 特殊氣體相關設備(BSGS、GC、GR、VMB...)，設計、製造、測試、安裝、運轉、整合服務。 

2 氣體供應系統客製化服務。 

3 售後服務、設備維修問題處理、客戶服務。

Location: Linkou / Hsinchu / Taichung / Tainan / Kaohsiung 

【本職缺優先審核至應用材料公司官網投遞人選】請至應材官網上傳履歷表： 

https://careers.appliedmaterials.com/careers?pid=790298881222&domain=appliedmaterials.com&sort_by=relevance 

【Talents who apply job through Applied Materials Career Website will be reviewed and considered as top priority】Please apply job here: 

https://careers.appliedmaterials.com/careers?pid=790298881222&domain=appliedmaterials.com&sort_by=relevance 

If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Customer Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse team. 

We train our Customer Engineers to create and support the technology that the world relies on to manufacture semiconductor chips and related materials, every day. You’ll work beside global customers to install, maintain and upgrade their Applied Materials equipment, delivering world-class support for multimillion-dollar production systems. 

■ You will: 

• Assist senior engineers with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment 

• Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs. 

• Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime. 

• Follow procedures you learn during your training, as well as published task plans, to test equipment and to diagnose and resolve technical problems 

• Complete required job documentation, safety training and procedures for processing parts 

• Professionally represent Applied Materials to the customer, using your “customer first” mindset 

• Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines 

■ You’ll need: 

• Bachelor or master’s degree in engineering related (Hardware related preferred), 社會新鮮人 are welcome 

• Ability to read electrical and mechanical schematics 

• Clear and effective written/verbal communications skills, with an emphasis on documenting details 

• Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint) 

• Basic mechanical aptitude and knowledge in any of the following: pneumatics, hydraulics, electronics, vacuum, or thermodynamics 

• Knowledge of hand tools and proper usage, including a digital multimeter 

■ What to expect: 

• FSO (Field Service Organization) CE: Relocation within Country based on business needs. Also, in general, you’ll work with Applied Materials Taiwan AGS on-call model to provide ongoing technical support for our customers. Some product field service teams may need to work in shifts depending on business needs. 

• Your job requires the ability to: 

○ lift at least10~20kg. 

○ work in a clean room environment wearing coveralls, hood, booties, safety glasses, and gloves 

○ sit, stoop, kneel, crouch, twist, reach and stretch to reach equipment when needed, and stand for extended periods of time 

○ determine differences in colors 

• Global Relocation Opportunities: Based on Applied Materials AGS (Applied Global Service) organization business needs, there will be global Relocation Opportunities released for employees to apply. Following on Applied internal transfer eligibility, you are welcome to relocate to other regions including but not limited to US, Europe, etc. within Applied to develop career further.

原廠機台維修 

具機台維修經驗者佳 

歡迎無經驗願學習者  

可獨立作業

1.廠內機台組裝及測試，光學調式及測試，軟體基本操作 

2.客戶端裝機及售後服務 

3.善於與客戶溝通協調 

4.客戶工廠(無塵室)作業現場之安全監視及巡檢 

5.協助施工前中後安全宣導危害告知的工安作業 

6.主管交代事項

1.需求條件：無經驗可；依標準(SOP)作業程序於無塵室內執行8C部門設備保養(pm)工作。 

2.工作地點：聯華電子公司(新竹市新竹科學園區力行二路 3 號)。 

3.上班時間：0830am~0530pm；午休1H；排休假(假日配合出勤加班)。 

4.薪資待遇：起薪37K元/月＋加班費；技術認證通過(約3~4個月)後，薪調至40K/月＋加班費；日後依表現隨時調整薪資。