研發專案經理

您未來工作地點會在台北內湖總部辦公室 

【工作內容】 

- 提供產品相關資料分析報表 

- 協助業績目標達成及相關活動專案執行 

- 協助產品上市流程規劃與進度追蹤管理，包含產品規格翻譯等 

- 協助庫存與進貨、分貨管理 

- Living家電產品市場分析、競品分析 

- 消費者洞察蒐集、分析與應用  

觀迎積極主動、負責、細心、喜歡團隊合作的你加入！ 

【其他條件】 

- 做事細心，積極主動，溝通能力佳，善團隊合作  

【良好福利、環境舒適】 

三節獎金、生日禮金、年終獎金、期滿獎金(年薪保底13個月)

Job Description 

Roles & Responsibilities (R&R): 

IT Technical Service and Delivery Management 

1.Collaborate with hardware and software technical experts across divisions to deliver professional services to customers and ensure user satisfaction.  

2.Communicate with customer users and project managers to identify & analyze business requirements, and provide professional recommendations and consultations.  

3.Respond promptly to technical escalations or customer requests, and manage partners to troubleshoot and resolve issues. 

Account Relationship Management 

1.Understand customer needs at local, country, regional, and worldwide levels to analyze delivery requirements and contribute to strategic business planning.  

2.Serves as the primary contact for operational and tactical matters, representing the delivery of all services across functions.  

3.Manages customer expectations through performance metrics, reporting, escalation management, and communication planning. 

Coaching and Supervision 

1.Assess and manage service partners to ensure both individual and team excellence in service delivery. 

Implementation & Problem Solving 

1.Understand strategies and customer requirements for deploying software solutions and desired configurations.  

2.Approach technical problems methodically using sound strategies to ensure thorough understanding and effective resolution. 

3.Responsible for identifying and troubleshooting technical issues across multiple domains, including computer networks, information security, hardware break-fix, firmware, and software configurations. 

4.Coordinates with cross-functional experts to consolidate findings and escalate to R&D teams for future improvements.