Forgot password

Step1 Member Identity Verification
To ensure the security of your personal information, there are two steps to take before you can reset your password.
  • [Account Tips]
    • For Taiwan nationals, please enter: ID number.
    • For other nationalities, please enter: passport number, residence permit number or work permit number.
    You have not yet registered as an 1111 member, please do so. Join member
  • The verification code is wrong, please re-enter it!
Next, choose how to obtain the password Verify another way
  • If the above methods still cannot solve your problem, please contact us and we will solve it for you as quickly as possible.
  • Customer service hotline: (02)8787-1111, extension 8, Monday ~ Friday 8:30 ~ 21:00, Saturday, Sunday and national holidays 9:00 ~ 17:00