兼職 訂房專員 Casual Reservations Agent

•完成主管交代的的工作並協助其他單位或區域 

•提供給廚房專業支援 

•依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。 

•協助整體廚房相關事宜，掌握食物的品質 

•遵守廚房的製造過程符合HACCP規範 

•長期PT或短期PT皆可 

•Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. 

•Provide professional support to the Kitchen 

•Maintain a high standard of all food preparation and service, according to the standards required by the management. 

•Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge.

• 負責接洽客人訂房事宜。 

• 答覆住宿諮詢 

• 訂房下單及促銷訂房 

• 跨部門溝通協調 

• 確保各項作業流程順暢 

• 協助訂房主管處理客訴問題 

時段: 周一至周日(輪班); 09am – 06pm或10am – 07pm 

工作內容/語言條件: 英文 聽、說、讀、寫皆需精通/流利；須使用中英文處裡信件及接聽電話 

**實際工作職位及待遇將依照個人能力及面試表現調整**

•飯店各項收入帳務稽核作業 

•檢核房價 / 餐價及異常管理  

•月結作業及科目餘額表製作 

•票券發行及回收作業及管理  

•銷項調節表編制及營業稅申報作業 

•配合集團內稽、會計師查帳及稅務機關之作業 

•部門人力調度、培訓及督導 

•其他主管交辦事項

文華苑社區是由文華東方酒店管理的飯店式豪宅(The Residences at Mandarin Oriental, Taipei) ，提供文華東方酒店傳奇式卓越優質的服務給所有的業主、住戶、賓客及訪客。  

工作內容： 

1.主要負責泳池現場安全維護 

2.泳池設備基本操作及維護 

3.每日例行性工作及水質控管管理 

4.泳池周遭環境清潔維護及家具保養 

5.健身房和瑜珈室例行性巡檢 

6.配合主管交辦事項 

7.須具備體委會救生員執照 

8.社區泳池非全年開放，未開放時間須配合協助禮賓同仁引導接待賓客。

•提供客房基本備品以外的品項服務 

•能以英文與客人做簡易的溝通 

•提供加床(活動床)在客房的服務

•每周兩次補充各樓層庫房客房內使用之消耗性備品 

Replenish consumable supplies used in the warehouse rooms on each floor twice a week. 

•庫存管理及訂貨 

Inventory management and place purchasing order. 

•月底盤點 

Monthly inventory check. 

•主管交辦事項 

Task assigned by supervisor.

•確保服務能夠隨時提供給客人，並且讓客人的住宿體驗既舒適又印象深刻。 

•身為行李員須具備對台北充分的了解，對所發生的時事隨時都能掌握，並且及時且親切為客人解決需求。 

•需對飯店提供給客人的服務及設施有充分地認識。 

•協助並完成其他職責上的任務。 

•To ensure the assistance is being provided at all times to guests and their stays at the hotel are comfortable and memorable. 

•To ensure that you as the Bell Person at the hotel have a comprehensive knowledge of city, and what is happening within the city at all times, and to ensure that all guest enquirers are met with prompt, informative yet friendly solution. 

•To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors. 

•To assist and carry out other duties as required and directed.

1.處理房間安排事宜，如訂房，排房，進房，退房；帳務處理，電話接聽，資料管理。  

2.住客旅遊導覽解說服務與行程建議。  

3.維護良好顧客關係及基本客訴處理。  

4.高效率，快速，禮貌地處理各項疑難雜症。  

5.具基本英語溝通能力。

• 提供客人芳療中心資訊與療程內容，並有效率的安排SPA各項服務。 

• 為客人營造一個平靜且放鬆的氛圍。 

• 負責所有一般行政，確保部門按照健康及安全政策流程。 

• 提供產品資訊以及產品銷售。 

• 確保整個SPA部門保持高水準的服務。 

• 提供符合集團規範的電話禮儀與服務予顧客。 

• Provide guest with information and resources to prepare for a meaningful visit, schedule spa services in an efficient and polite manner. 

• Create a calm, relaxing, atmosphere for guests. 

• Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy. 

• Provide retail information, help with displays and retail sales. 

• To ensure that a high standard of service is maintained throughout the Spa. 

• Excellent telephone etiquette and guest service skills.

客房餐飲服務為國際五星級飯店服務指標，提供住客於房內體驗多元且精緻的餐飲饗宴。 

輪職大夜班享大夜津貼。 

工作內容： 

•Possess extensive knowledge of food and beverage in order to assist guests with suggestions and up sell our products, including liquors and cocktails. 

•Support company‘s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. 

•To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100％ on the MOHG health and safety audit. 

•To consistently achieve the service and product delivery standards with a high degree of client care and service at all time. 

•To maintain and order all the store requisitions. 

•Log in any information about special requirements, preferences from the guests and use it to give the special touch to the service. 

•Update the Hotel occupancy. 

•To maintain all information about VIP and group arrival. 

•Responsible for cash float and cashiering. 

•To ensure that all in-house VIP‘s list and amenities are registered and any relevant information is discussed. 

•To liaise with Front Office regarding flow of the guests rooms. 

•To be fully inform and be aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Taipei/Group generally. 

•To carry out daily, weekly and monthly inventory. 

•To overview and control the room‘s order flow by updating the traffic chart board. 

•To maintain all Hotel‘s assets. 

•To correctly put the orders in the POS.

「Bencotto」為義大利餐廳，以充滿巧思的精湛料理搭配獲奬美酒及不含酒精的特色飲品，提供賓客摩登時尚的當代義式珍饈。 

Italian restaurant, Bencotto, embodies a rustic elegance with a warm, relaxed atmosphere.  

•菜單內容介紹與推薦 

•點餐及送餐服務 

•顧客用餐時桌邊服務 

•送餐前準備和餐後餐具擦拭、整理 

•確保餐點的品質及餐前的擺設 

•Introduce and recommend menu to guest. 

•Taking order and deliver service 

•Table service during dining 

•Preparation before dining and tableware wipeness 

•Ensure the quality and plating of cuisine

1.處理房間安排事宜，如訂房，排房，進房，退房；帳務處理，電話接聽，資料管理。  

2.住客旅遊導覽解說服務與行程建議。  

3.維護良好顧客關係及基本客訴處理。  

4.高效率，快速，禮貌地處理各項疑難雜症。  

5.具基本英語溝通能力。 

月休假依紅字天數,採排休方式。 

另享語言津貼  

有相關實務經驗優先錄取。  

語言津貼： 

1.TOEIC700分以上(二年內有效證明)=$1000/月； 

或GEPT全民英檢中高級以上 

2.日文N2級(BJ1)以上=$1000/月  

3.韓文中等4級以上=$1000/月  

津貼補助每月最高可領至$3000

需要提供給全日廚房專業支援如下: 

•必須與主管間保持緊密的互動，協助確認每天採購食材的品質 

•確認冰箱是確認清理乾淨的，並且準備配置當天工作區域 

•協同餐務一起清潔公共區域，確認私人的衛生管理清潔也要做好 

•確認所有的生產的產品已經傳遞出去，如果有發生短缺問題要立刻通知主管，並且確認生產的產品是否有達到標準的品質要求 

•當Chef de Partie休假時，即為期職務代理人，負擔起該有的責任 

Provide professional support to the Café UDT Kitchen in the following: 

•Work closely with his supervisor department head on determining the quantity of food purchased. 

•Check that all the refrigerators are cleaned, set-up the work station for the day. 

•Check and involves steward department in general cleanliness sanitation and staff personal cleanliness and hygiene. 

•To ensure that all the products have been delivered and to inform his supervisor of any short delivery and also to check if any products are not the standard of quality required. 

•In the absence of Chef de Partie, takes over and fully in charge of the department at any time required.

•確認工作區域一直處於乾淨的環境之下。向驗收領取魚肉類並且確認廚房間的轉帳是否正確 

•記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

•完成主管交代的的工作並協助其他單位或區域 

•參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識 

•To ensure that the working area is clean at all the time. To collect fish and meat from receiving and to check that all the inter kitchen transfers correspond to the requirements. 

•Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge. 

•Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. 

•Attend any training sessions and always strives to keep abreast of any procedures and general works on upgrading his general knowledge with the help of his supervisor.

1.負責客房整理。  

2.樓層公區維護。  

3.房客住房期間相關服務。  

4.配合完成主管交辦事項。

• 負責接洽客人訂房事宜。 

• 答覆住宿諮詢 

• 訂房下單及促銷訂房 

• 跨部門溝通協調 

• 確保各項作業流程順暢 

• 協助訂房主管處理客訴問題 

【訂房專員】 

時段: 周一至周五; 09am – 06pm或10am – 07pm 

工作內容/語言條件: 英文 讀、寫需流利；須使用中英文處理信件 

**實際工作職位及待遇將依照個人能力及面試表現調整**

＊特別說明：歡迎無經驗、具熱忱、肯學習的工作夥伴。 

1.工作地點：距南京復興捷運站約500公尺。 

2.工作性質：採獨立作業，不需輪值夜班。 

3.工作內容：協助餐廳整潔服務或客房清潔及備品準備等。 

4.工作配備：提供員工制服。 

5.薪資計算：底薪+全勤獎金+作房獎金。 

6.公司福利：員工伙食、當月生日禮金、員工旅遊獎勵金、年資加級、年終獎金等。

• 負責客房及樓層區域之清潔  

• 提供顧客所需之服務,保持工作車之整齊清潔及備妥客房所需備品  

• 維護及保持良好的工作環境  

• 維持備品室之整齊清潔  

• 向樓層主管報告所有破損物品及設備 

The Room Attendant is responsible for the overall cleanliness of the assigned guestrooms, guest floor hallway and service areas.  

The work schedule is flexible and is cover both morning and evening shift.  

上班時間(須配合單位營運輪班)： 

• 日班: 9:00-17:30 

• 晚班: 14:30-23:00 

＜依年資/經驗敘薪＞

文華苑社區是由文華東方酒店管理的飯店式豪宅(The Residences at Mandarin Oriental, Taipei) ，提供文華東方酒店傳奇式卓越優質的服務給所有的業主、住戶、賓客及訪客。  

1.主要負責泳池現場安全維護 

2.泳池設備基本操作及維護 

3.每日例行性工作及水質控管管理 

4.泳池周遭環境清潔維護及家具保養 

5.健身房和瑜珈室例行性巡檢 

6.配合主管交辦事項 

7.須具備體委會救生員執照 

8.社區泳池非全年開放，未開放時間須配合協助禮賓同仁引導接待賓客。

•確保在工作區域進行高標準的清潔。 

•監督夜床服務，並嚴格管控通用鑰匙。 

•定期檢查客房走廊和公共區域。 

•立即向工程部門報告維護問題。 

•預防和解決客人投訴。 

•負責客房服務員每日處理的客房清潔工作。 

•確保客房已經清潔並準備迎接客人。 

•負責客房樓層上的客房服務員和房務員的操作。 

•確保所有下屬的工作最佳績效。 

•負責新進同事教育訓練。 

•Ensure highest standard of cleaning in assigned areas. 

•Supervise turndown service and Responsible for strict key control. 

•Inspect regularly guestroom corridors and public areas. 

•Report maintenance issues promptly to Engineering. 

•Prevent and resolve guest complaints. 

•Responsible for the daily processing of guest rooms cleaning by Room Attendant. 

•Ensuring that rooms are cleaned and ready for guest arrival. 

•Responsible for the conduct of the Room Attendants and House Attendants on the guest floors. 

•To ensure the maximum efficiency of performance from all subordinates. 

•Responsible for the training and education of new colleagues.