兼職 麵包房助理廚師 Casual - Commis Bakery

House Butlers provide a warm, efficient, personalized, and discreet service for all our designated guests from point of reservation, pre-arrival, during the stay as well as maintaining an effective relationship with guests after departure to encourage them to return. As a House Butler you will take full ownership of each request from a designated guest. The requests will be facilitated by working closely with key departments such as In-Room Dining, Concierge, Guest Relations, Reception, Housekeeping, Reservations and Sales, and all necessary auxiliary departments to deliver guest requests. 

•To ensure incoming guests are contacted at least three days prior to arrival for pre-arrival preference check and set up, offer outlined services during guests’ stay, and follow up with a post-stay check. 

•To ensure awareness of the arrival details, and make all necessary prior arrangements requested by guests.  

•To proactively seek guest preferences, update, record, and at all possible, fulfill them. 

•To provide quality service with colleagues to the guests by responding to requests promptly, efficiently, and courteously during check-in, check-out and throughout the guest’s experience 

•To stay current with developments and procedures in the hotel by attending daily Front of House or daily briefings and arrival meetings 

•To handle guests incoming and outgoing correspondence, (facsimile, messages, e-mail, etc.) 

•To establish a good working knowledge of the Finance Department so as to facilitate guests and Management requests for historical data 

•To have the knowledge and hands-on experience to perform the in-room check-in and check-out services. 

•Have full knowledge of housekeeping standards to assist and perform the final checking of the room prior to guest arrival, and the daily checkup of the room after room attendant has completed the daily cleaning to ensure guest preferences are met. 

•To coordinate the social or business itinerary of all Suite guests. 

•To assist in handling guest calls and acting upon them in a professional & courteous manner. 

•Communicate all guest compliments, comments, observations, and complaints to relevant departments and ensure follow up. 

•To contact the guest after departure for satisfaction check and feedback to enhance the overall experience in the future and offer as the point of contact directly for future bookings. 

•To ensure good maintenance in all Suites by doing regular walk arounds and inspections while working closely with other departments as needed, to include initiating repair orders. 

•To maximize the revenue and occupancy of all Suites.

• 負責廚房產品監督及瞭解每天營運狀況，針對外場單位是否按照現行標準去做事前準備，提出適當的方式跟意見 

• 必須與主管間保持緊密的互動，協助確認每天採購食材的品質並且每天營運食材需求 

• 執行並管理點心廚現場操作的所有工作 

• 這個工作崗位的任職者必須負擔起所有酒店對於該職位的要求，並且主動積極，富創造力和重視結果。 

• In charge of the kitchen production and overseen the day to day business as instructed, mise-en-place by outlet as per present standards as well as dispatching the same in the proper manner. 

• Work closely with his supervisor department head on determining the quantity of food purchased 

• To execute and manage all operational duties at the Pastry. 

• It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the hotel operation being proactive, creative and result driven.

• 負責廚房產品監督及瞭解每天營運狀況，針對外場單位是否按照現行標準去做事前準備，提出適當的方式跟意見 

• 必須與主管間保持緊密的互動，協助確認每天採購食材的品質並且每天營運食材需求 

• 執行並管理點心廚現場操作的所有工作 

• 這個工作崗位的任職者必須負擔起所有酒店對於該職位的要求，並且主動積極，富創造力和重視結果。 

• In charge of the kitchen production and overseen the day to day business as instructed, mise-en-place by outlet as per present standards as well as dispatching the same in the proper manner. 

• Work closely with his supervisor department head on determining the quantity of food purchased 

• To execute and manage all operational duties at the Pastry. 

• It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the hotel operation being proactive, creative and result driven.

•接收、分類、分銷食品、飲料、材料、用品和設備。 

•監督運貨卡車的裝載、卸載和調度。 

•檢查收到的材料是否與發票和數量或質量是否差異。 

•保持整潔的存儲設施，裝卸碼頭，材料和用品有序的管理。 

•保留每日記錄文件並準備報告。 

•協助所有單位的其他工作人員採購，接收，分發和運輸。

• 執行麵包廚房現場操作的工作 

• 記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

• 確認工作區域一直處於乾淨的環境 

• 準備食材協助基本的備餐及依照主管要求協助各個區域工作 

• To execute operational duties at the Pastry. 

• Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge. 

• To ensure that the working area is clean at all the time. 

• Prepare all ingredient and basic mise-en-place and assist the chefs in various section of kitchen as instructed by his supervisor.

• 協助房務經理及房務主任，管理房務部的日常運作，確保遵守台北文華東方酒店及文華東方酒店集團的標準和政策。 

• 規劃、組織並領導房務團隊，提高效率，為所有賓客提供傳奇品質體驗。 

• 監督並維持客房的清潔與維護，確保達到頂級奢華酒店的標準。 

• 管理房務用品的庫存和供應，確保存貨充足，同時控制成本。 

• 培訓並指導房務同仁，提升服務品質和專業技能。 

• 確保衛生、安全和環保政策的實施，遵守酒店和相關法規的標準。 

• 專業地處理賓客投訴，提供迅速且有效的解決方案，以提升賓客滿意度。 

• 與其他部門協調合作，確保酒店運營順暢，優化賓客體驗。 

• Assist the Housekeeping Manager and Housekeeping Supervisor in managing the daily operations of the Housekeeping Department, ensuring adherence to the standards and policies of Mandarin Oriental, Taipei and the Mandarin Oriental Hotel Group. 

• Plan, organize, and lead the housekeeping team to enhance efficiency and deliver a Legendary Quality Experience to all guests. 

• Supervise and maintain the cleanliness and upkeep of guest rooms, ensuring they meet the standards of a top-tier luxury hotel. 

• Manage housekeeping inventory and supplies, ensuring sufficient stock while maintaining cost control. 

• Train and guide housekeeping colleagues, enhancing service quality and professional skills. 

• Ensure hygiene, safety, and environmental policies are implemented and followed, complying with hotel and regulatory standards. 

• Handle guest complaints professionally, providing prompt and effective solutions to enhance guest satisfaction. 

• Coordinate with other departments to ensure smooth hotel operations and optimize the guest experience.

1.處理房間安排事宜，如訂房，排房，進房，退房；帳務處理，電話接聽，資料管理。  

2.住客旅遊導覽解說服務與行程建議。  

3.維護良好顧客關係及基本客訴處理。  

4.高效率，快速，禮貌地處理各項疑難雜症。  

5.具基本英語溝通能力。

1.處理房間安排事宜，如訂房，排房，進房，退房；帳務處理，電話接聽，資料管理。  

2.住客旅遊導覽解說服務與行程建議。  

3.維護良好顧客關係及基本客訴處理。  

4.高效率，快速，禮貌地處理各項疑難雜症。  

5.具基本英語溝通能力。 

月休假依紅字天數,採排休方式。 

另享語言津貼  

有相關實務經驗優先錄取。  

語言津貼： 

1.TOEIC700分以上(二年內有效證明)=$1000/月； 

或GEPT全民英檢中高級以上 

2.日文N2級(BJ1)以上=$1000/月  

3.韓文中等4級以上=$1000/月  

津貼補助每月最高可領至$3000

•Attend inter-kitchen communication meetings. 

•Technical knowledge and job skills training including effective use of provided materials. 

•Creates enthusiasm for training and development amongst all the Culinary Brigade. 

•Motivates and leads by example. 

•Communication of local and international food trends and market needs to all staff. 

•Communication of local requirements, food sanitation laws, safety regulations and other to his staff. 

•Creativity and innovation, striving for continuous improvement. 

•In the absence of Chef de Cuisine, takes over and fully in charge of the department at any time required. 

•參與廚房間的溝通會議。 

•提供技術知識和工作技能的培訓，包括有效使用提供的材料。 

•在整個廚務團隊中激發對培訓與發展的熱情。 

•以身作則，激勵並帶領團隊。 

•向所有員工傳達本地及國際的餐飲趨勢和市場需求。 

•向員工傳達本地規定、食品衛生法規、安全規範及其他相關事項。 

•鼓勵創意與創新，追求持續改進。 

•在主廚缺席時，接管並全面負責部門運作。

1.訂房/住宿/退房作業 

2.具學習意願、服務熱忱 

3.基本觀光旅遊會話英或日文 

4.具飯店櫃檯經驗者佳

1.訂房/住宿/退房作業 

2.具學習意願、服務熱忱 

3.基本觀光旅遊會話英或日文聽 

4.具飯店櫃檯經驗者佳

*月排班制，月休8-10天；提供各類獎金。 

旅居文旅驛站系列是無櫃檯自助入住旅館，房務是驛站系列最重要、最不可或缺的夥伴！ 

若你不怕接觸人群， 

喜歡打掃房間、提供整潔的環境等待旅客入住， 

有意以全能的房務組長/管家作為職涯發展的目標， 

歡迎加入旅居文旅，成為我們的夥伴！ 

在這裡，你所付出的努力、承擔的職責，將給予相關職能津貼做為鼓勵！ 

在這裡，你所付出的心力、整理的房間，將化為組數獎金，做愈多、領愈多！ 

表現優異者，未來將朝「房務組長/管家」的方向培訓，期望你能與我們一同成長！ 

【工作內容】 

1. 依照制定的標準整理清潔客房及補充備品。 

2. 依照制定的標準定期保養客房。 

3. 負責公共區域清潔及保養。 

4. 負責備品室各項備品請領紀錄及消耗品請領與補充。 

5. 協助定期盤點作業。 

6. 協助設備簡易修繕。 

7. 協助自助入住機台簡易障礙排除。 

8. 協助顧客疑問排解。 

9. 其他主管交辦事項。 

【我們希望你有這些特質與經驗】 

1. 工作細心、學習意願高，且具責任感。 

2. 具旅館房務工作相關經驗為佳。 

【獎金】 

1. 掃房組數獎金(薪資內含掃房組數獎金，每日掃房標準間數15間，獎金2,400元起，掃愈多賺愈多！)。 

試用期通過後，得再享有下列獎金之領取權利： 

2.住宿組數獎金。 

3.休息組數獎金。 

4.訂房網站評價獎金。 

5.破紀錄激勵獎金。 

6.掃房組數達標獎金。 

*無經驗可！公司提供完整的教育訓練。 

*每日排定出勤時間為8.5小時(內含用餐及休息時間0.5小時)；加班費按實際出勤狀況，依勞動基準法核算發給。

*月排班制，月休8-10天；提供各類獎金。 

旅居文旅驛站系列是無櫃檯自助入住旅館，房務是驛站系列最重要、最不可或缺的夥伴！ 

若你不怕接觸人群， 

喜歡打掃房間、提供整潔的環境等待旅客入住， 

有意以全能的房務組長/管家作為職涯發展的目標， 

歡迎加入旅居文旅，成為我們的夥伴！ 

在這裡，你所付出的努力、承擔的職責，將給予相關職能津貼做為鼓勵！ 

在這裡，你所付出的心力、整理的房間，將化為組數獎金，做愈多、領愈多！ 

表現優異者，未來將朝「房務組長/管家」的方向培訓，期望你能與我們一同成長！ 

【工作內容】 

1. 依照制定的標準整理清潔客房及補充備品。 

2. 依照制定的標準定期保養客房。 

3. 負責公共區域清潔及保養。 

4. 負責備品室各項備品請領紀錄及消耗品請領與補充。 

5. 協助定期盤點作業。 

6. 協助設備簡易修繕。 

7. 協助自助入住機台簡易障礙排除。 

8. 協助顧客疑問排解。 

9. 其他主管交辦事項。 

【我們希望你有這些特質與經驗】 

1. 工作細心、學習意願高，且具責任感。 

2. 具旅館房務工作相關經驗為佳。 

【獎金】 

1. 掃房組數獎金(薪資內含掃房組數獎金，每日掃房標準間數15間，獎金2,400元起，掃愈多賺愈多！)。 

試用期通過後，得再享有下列獎金之領取權利： 

2.住宿組數獎金。 

3.休息組數獎金。 

4.訂房網站評價獎金。 

5.破紀錄激勵獎金。 

6.掃房組數達標獎金。 

*無經驗可！公司提供完整的教育訓練。 

*每日排定出勤時間為8.5小時(內含用餐及休息時間0.5小時)；加班費按實際出勤狀況，依勞動基準法核算發給。

1.飯店各項設施之基礎操作、維修故障排除等工作(水電/空調/機械/油漆/電機設備等) 

2.每年/季/月之各項設備保養檢測作業安排 

3.工程報價、發包、驗收、請款作業 

4.工程相關物料採購 

5.其他主管交辦之工務管理與現場協調事項

1.迎賓、大廳接待  

2.辦理住宿、退房手續作業 

3.資料文件處理及輸入系統  

4.具服務熱忱，可配合輪班 

5.薪資含晚夜津貼及全勤獎金 

6.主管交辦事項

1.櫃檯接待服務。  

2.客人諮詢回覆。  

3.房客入住、退房、結帳。

嘉佩樂顧客服務專員於外線和內線電話過程中為顧客、酒店和團隊成員提供卓越的客戶服務，並且在緊急情況下，必須完全了解酒店的政策和程序。 

1. 預測、辨識並回應個別顧客的需求包括但不限於餐廳、客房和/或水療預訂 

2. 回答各項關於酒店設施與服務、合作的航空公司、當地景點、酒店位置等的詢問。 

3. 及時且準確地將各項顧客需求傳遞給適當的部門或同事。 

4. 準確且有效率地將各項資訊登錄至系統。 

5. 向特定部門或人員傳達相關顧客資訊。 

6. 嚴格遵守所有部門政策、工作場所安全和酒店制定的安全程序。 

7. 報告任何客戶投訴及解決服務問題，並將所有反饋登錄在系統中，確保問題及時解決，令客人滿意。 

8. 嚴格遵守處理緊急事件的標準政策和工作程序。 

9. 維持與團隊和其他部門的積極和諧關係。 

10. 參加培訓課程，並向上級或經理提供建議或反饋，以改善業務運營。 

11. 尊重並機智性處理員工和/或客人的敏感和/或隱私相關資訊。 

12. 確保工作區域始終保持整潔有序。 

The Capella Connects Agent provides guests, hotels, and fellow team members with exceptional customer service handling both internal and external phone calls. The individual must have a complete understanding of hotel’s policy and procedure in case of emergency situations. 

1. Provide responses while anticipating and recognizing individual guest needs, which includes but not limited to restaurant, room and/or spa booking 

2. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc 

3. Pass on requests in a timely and accurate manner to appropriate colleagues 

4. Input and access data in computer with accuracy and efficiency 

5. Communicate pertinent guest information to designated departments/personnel 

6. Ensure adherence to all departmental standard operating policies and procedures. 

7. Handle and report any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner. 

8. Strictly abides by standards policies and procedures governing cases of emergency situations. 

9. Maintain a positive and harmonious relationship with the team and other departments. 

10 Attend training sessions and provide suggestions or feedback to supervisors or managers for operational improvement. 

11. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. 

12. Ensures that working area is kept organized and clean at all times.

• 協助炒爐區工作 

• 確認工作區域一直處於乾淨的環境之下。向央廚領取魚肉類並且確認廚房間的轉帳是否正確 

• 記錄新的食譜、新的程序並且透過學習提升自己的專業能力 

• 完成主管交代的的工作並協助其他單位或區域 

• 參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識

•協助燒烤區工作 

•確認工作區域一直處於乾淨的環境之下。向央廚領取魚肉類並且確認廚房間的轉帳是否正確 

•記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

•完成主管交代的的工作並協助其他單位或區域 

•參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識 

•Works for BBQ station. 

•To ensure that the working area is clean at all the time. To collect fish and meat from butchery and to check that all the inter kitchen transfers correspond to the requirements. 

•Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge. 

•Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. 

•Attend any training sessions and always strives to keep abreast of any procedures and general works on upgrading his general knowledge with the help of his supervisor.

•員工制服清洗 烘乾,整燙。 

•洗衣房內機器操作。 

•具飯店洗衣房或洗衣工廠經驗尤佳。 

•確保工作環境保持高水平的清潔。