文華酒吧 調酒師 M.O. Bar Bartender

問候所有到達和離開酒店的客人，根據客人的需求保管行李並將其送到客房或大堂，特別是使用酒店提供交通服務的客人。主要負責在客人入住期間及時滿足客人的需求，並給予適當的關注。全面了解酒店的服務與設施，記錄所有重要的交通數據，並協助日常的車輛管理。 

1. 與客人建立良好關係，以獲得客人的忠誠度。 

2. 確保所有與客人有關的送貨服務都準確地記錄下來。 

3. 確保所有交通工具的記錄都是完整且正確的。 

4. 確保客人抵達及離開酒店的程序都按照標準步驟進行處理。 

5. 協調並及時運送及收取客人的行李。 

6. 隨時為抵達的客人及離店的客人打開大門。 

7. 時刻保持工作區域的整潔。 

8. 保持微笑熱烈歡迎客人的到來，並盡可能使用客人的名字來稱呼他們。 

9. 為入住的客人提供客房參觀，讓客人了解酒店的各項設施和資訊。 

Greets all guests and visitors upon their arrival, deliver or collect guest’s luggage according to their request in timely manner, especially the one using hotel transportation Services. Responsible for paying attention to guest needs throughout their stay. Knowing hotel product knowledge and amenities, providing accurate information of all areas in the Hotel and Guest Room. Record all necessary transportation, vehicle data and assist in the daily management of hotel vehicles. 

1. Build good relationship with guests to obtain guests‘ loyalty. 

2. Ensure all the delivery services are noted down accurately. 

3. Ensure proper records are maintained for all transportation. 

4. Follow hotel’s quality standards and procedures upon Guest Arrival and Departure. 

5. Able to deliver and collect guests’ luggage in a timely manner. 

6. Ensure lobby door is open immediately to the arrivals/departures. 

7. Always maintain the cleanliness of work area and equipment used. 

8. Greet, welcome and anticipate every guest. Best to greet them with their names.  

9. Provide a tour to guests around the hotel.

Responsible for coordinating and overseeing all hotel operations in the absence of the General Manager or designated during nights. The principal responsibility is the safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11 pm-7 am. 

1. Conduct inspections of the front of house and back of the house during the shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, and Car Parking.  

2. Build strong relations with all guests, noting special attention to the hotel‘s VIPs and return guests to ensure long-lasting guest loyalty.  

3. Handling complaints and resolving service ‘Glitches‘, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved promptly to guests‘ satisfaction.  

4. Efficient check-in and check-out process. 

5. Maintain own cash float and correct banking.  

6. Update Guest History Maintenance. 

7. Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed 

8. Oversees the Night Audit Function. 

9. Compete against a standard of excellence by setting high-performance standards and pursuing aggressive goals.  

10. Strive for constant improvements take responsibility for achieving business results and persevere despite obstacles. 

11. Diagnose problems and thoroughly analyze information to guide decision-making.  

12. Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions. 

13. Build and maintain positive relationships with all internal customers and guests to exceed their needs. 

負責在總經理或夜間指派主管不在的情況下協調和監督所有酒店運營。主要責任是客人的安全和保障，並確保在晚上 11 點至早上 7 點期間準確及時地完成夜間稽核工作。 

1.輪班期間檢查前廳和後廳，包括前廳、客房部、大廳、餐飲店、公共區域、停車場。 

2.與顧客建立緊密的關係，辨識任何特殊需求的顧客、回訪客和 VIP，以建立長久的顧客忠誠度。 

3.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

4.高效率的入住和退房流程。 

5.維持自己的現金流動和正確的銀行業務。  

6.更新訪客歷史記錄維護。 

7.夜間工作人員的員工監督：承包商；搬運工、清潔工、客房服務人員並與人力資源部合作，確保他們的績效得到有效管理。 

8.監督夜間稽核工作。 

9.透過設定高績效標準和追求進取的目標，與卓越標準競爭。  

10.努力不斷改進，為實現業務成果承擔責任，克服障礙堅持不懈。 

11.診斷問題並徹底分析資訊以引導決策。 

12.在得出結論時評估和吸收關鍵資訊並做出合乎邏輯的、有效的決策。 

13.與所有內部客戶和客人建立並維持積極的關係，以超越他們的需求。

水療領檯 迎接及歡迎顧客進入水療及健身房。負責療及健身房預訂、引導顧客及介紹環境。 

1.以微笑、眼神交流和友善的問候來歡迎和感謝顧客，並儘可能地使用顧客的姓名稱呼他們。 

2.接聽電話並接受預訂，詢問並記錄顧客的喜好或任何特殊需求，將此資訊分享給相關人員或主管。 

3.準確地記錄所有預訂，登記各項特殊需求並傳達給相關同事，以提供最高水準的水療及健身體驗。 

4.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 

5.了解各項水療及健身房服務內容及促銷活動。積極推銷各式優惠，盡可能提高營收。 

6.關懷候位的顧客並向他們介紹酒店服務和相關資訊。 

7.積極傾聽並回應顧客的詢問、疑慮和需求。 

8.透過陪同、文字解釋、或在紙上寫下指示等方式來協助任何殘障人士（如視力、聽力或肢體障礙）。 

9.執行水療及健身房開店與閉店的職務，包含收納及拆卸物品、清潔設備與區域、正確存放設備、補充備品、關燈、鎖門及完成日常清潔清單。 

SPA Receptionist welcome and greet guests entering the spa and wellness center. Responsible for spa and fitness center bookings, guiding guests, and introducing the facilities. 

1.Welcome and thank guests with a smile, eye contact, and friendly greetings, using the guests’ names whenever possible. 

2. Answer phone calls and take reservations, inquire about and record guest preferences or any special requests, and share this information with the relevant staff or supervisor. 

3. Accurately record all reservations, register special requests, and communicate them to the relevant colleagues to provide the highest level of spa and fitness experience. 

4. Stay up-to-date on daily hotel services, activities, promotions, and other relevant information. If any changes occur, ensure the team is updated to ensure guests receive the latest information. 

5. Be knowledgeable about all spa and fitness center services and promotions. Actively promote various offers to increase revenue. 

6. Show care for waiting guests and introduce hotel services and relevant information to them. 

7. Actively listen and respond to guests‘ inquiries, concerns, and needs. 

8. Assist guests with disabilities (e.g., visual, hearing, or mobility impairments) by accompanying them, explaining things in writing, or giving written instructions. 

9. Perform opening and closing duties for the spa and fitness center, including storing and disassembling items, cleaning equipment and areas, properly storing equipment, restocking supplies, turning off lights, locking doors, and completing daily cleaning tasks.

泳池接待員負責泳池的日常清潔與維護。亦負責協助顧客服務、安全以及回覆任何與泳池其設備的相關諮詢。 

1. 維持泳池最高品質的清潔、舒適及狀態。 

2. 執行泳池營業開始和結束的日常職務，包含設置、維護、收納與清潔。 

3. 即時向主管回報任何待修繕的事物，確保在營業時間之前泳池皆無任何缺陷。 

4. 幫助顧客了解泳池的安全使用方法。熟悉部門的標準作業流程以及酒店規範。 

5. 隨時掌握酒店日常服務、活動、促銷等最新資訊。 

6. 執行泳池營業開始和結束的日常職務，包含將使用過的布巾送回洗衣房，領取乾淨的布巾，並確保其品項與數量皆正確。 

7. 處理顧客的需求，並即時將任何意見或抱怨回報給主管。 

8. 水上活動場所之秩序與安全檢查，預防水上意外事件的發生。 

9. 救生板、救生撬等救生輔助器材予以防護救援。 

10.有溺者失去知覺且停止呼吸時，進行現場急救;運動損傷進行初步處理。 

11.水池清潔及水質檢測維護。 

The Pool Attendant/Life Guard ensures the daily cleanliness, set-up, and maintenance of the pool area. The individual is responsible for guests‘ safety and attending to any inquiries about the pool facilities. 

1. Maintain the highest quality of cleanliness, comfort, and condition of the swimming pool. 

2. Carry out daily operations at the swimming pool, including setup, maintenance, storage, and cleaning, at the beginning and end of opening hours. 

3. Report any items in need of repair to the supervisor immediately, ensuring that the pool is free of defects before opening. 

4. Assist customers in understanding safe swimming pool usage. Be familiar with department standard operating procedures and hotel regulations. 

5. Stay informed about the latest hotel services, events, promotions, etc. 

6. Carry out daily operations in the gym/spa, including sending used towels to the laundry, picking up clean towels, and ensuring the correct quantity and items are provided. 

7. Handle customer needs and report any feedback or complaints to the supervisor immediately. 

8. Monitor the order and safety of water activities and prevent water accidents.  

9. Provide protective rescue equipment, such as lifeguard boards and rescue sleds, for emergency situations. 

10. Perform on-site first aid if a drowning victim loses consciousness and stops breathing; provide initial treatment for sports injuries. 

11. Clean the pool and maintain water quality through regular testing and maintenance.

房務員是房務部不可或缺的一員，非常注重細節。負責提供最高品質的舒適客房服務並滿足顧客的要求。 

1. 根據酒店所制定的標準提供最高品質的客房舒適和整潔。 

2. 隨時補充所需的客房備品至備品推車。 

3. 立即向主管回報任何待修工單，以確保客房完善無損壞或在顧客進房前已修復完畢。 

4. 補充更換房間內的各式備品，例如文具、文件夾、客房備品、客房簡介、酒店簡介以及各項有關酒店服務和設施的文件。 

5. 拆除任何需要修理、更換、去污、打蠟或清潔的家具、窗簾和其他裝置。 

6. 按照酒店規定，更換乾淨的床單和枕頭套。 

7. 清潔浴室內的各項裝置並更換浴室備品。 

8. 將遺失物送至房務部並填寫所需表格。 

9. 按照服務標準，提供開夜床服務，包含補充minibar。 

10. 處理顧客的需求，並立即將投訴回報給房務主任。 

The Housekeeping Room Attendant is an integral member of the Housekeeping Department with an eye for details. The individual is responsible for providing the highest comfort level in guest rooms servicing and attending to guest housekeeping requests.  

1. Provides the highest quality standard of guest room comfort and cleanliness in accordance with the hotel‘s policies and procedures. 

2. Stocks supply wheel trolley with required room supplies for shift. 

3. Report all work orders to the supervisor immediately to ensure defect-free guest rooms before check-in and/or guest return. 

4. Replace supplies in the rooms such as stationary folders, guest supplies, compendium, hotel brochures, and information regarding hotel services and facilities. 

5. Removes furniture, curtains, and other fixtures, that require repair, replacement, spotting, waxing, or cleaning. 

6. Change bed linen with clean bed sheets and pillowcases as per the hotel policy. 

7. Cleans all bathroom fixtures and fittings and replaces bathroom supplies. 

8. Return lost and found items to the Housekeeping Office and complete the required forms. 

9. Provides turn-down service according to service standards, including restocking of minibar. 

10. Handles guest requests and immediately refers problems and complaints to the Floor Supervisor.

水療接待員負責健身房及水療室的日常清潔與維護。亦負責協助顧客預訂課程以及回覆任何與健身房及水療室其設備的相關諮詢。 

1. 維持健身房/水療室內各項設備最高品質的清潔、舒適及狀態。 

2. 執行健身房/水療室營業開始和結束的日常職務，包含各項設備的設置、維護、收納與清潔。 

3. 接聽電話和電子郵件，協助顧客預約健身課程和私人訓練課程。 

4. 即時向主管回報任何待修繕的事物，確保在課程開始之前健身房及教室皆無任何缺陷。 

5. 幫助顧客了解各項設施與設備的安全使用方法。熟悉部門的標準作業流程以及酒店規範。 

6. 隨時掌握 VIP的預訂情況，並確保團隊充分了解其喜好。 

7. 隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 

8. 向顧客介紹並推薦課程及設施。針對顧客的歷史記錄、喜好或要求提出建議。 

9. 執行健身房/水療室營業開始和結束的日常職務，包含將使用過的布巾送回洗衣房，領取乾淨的布巾，並確保其品項與數量皆正確。 

10. 處理顧客的需求，並即時將任何意見或抱怨回報給主管。 

The SPA Attendant ensures the daily cleanliness, set-up, and maintenance of the Gym and spa area. The individual is responsible for assisting guests with class reservations and attending to any inquiries about the Gym and spa facilities. 

1. Maintains the highest level of cleanliness, comfort, and condition throughout the Gym and SPA facilities. 

2. Performs daily shift opening and closing duties, which include setting up, maintaining, putting away, and cleaning equipment.  

3. Answers phone calls and email correspondences, and assists in the booking of fitness classes and personal training sessions for guests. 

4. Report any maintenance issues to the supervisor immediately to ensure defect-free guest rooms before treatment appointments. 

5. Assists guests in the orientation of facilities and safe use of equipment. Be familiar with the department’s standard operating procedures and hotel policies. 

6. Keep informed of VIP and special attention guest reservations and ensure that the preferences are well communicated within the team.  

7. Maintain an up-to-date knowledge of the hotel‘s daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.  

8. Introduces and promotes classes and service amenities to guests to, services. Makes recommendations based on the customer’s history preferences or requests.  

9. Perform daily shift opening and closing duties which include exchanging soiled linens with fresh new ones at the Laundry department. Ensures the correct type and quantity of linens when doing so.  

10. Handles guest requests and immediately refers problems and complaints to the Manager or Supervisor.

完成每月制服和布巾盤點。向經理報告故障設備、維護需求和安全隱患。培訓員工所有洗衣程式，包括安全程式和設備操作。協助客房部管理層培訓、安排、評估、諮詢、紀律、激勵和指導員工。 

1.檢查、監督下屬員工的儀容儀錶及出勤情況。 

2.安排、檢查下屬班次，佈置任務。 

3.督導各崗位工作情況，確保各項工作順利運行。 

4.閱讀交接班日誌，跟進工作進度。 

5.處理客人加急洗衣服務。 

6.確保所有客人衣物被仔細對待，把損壞率降到最低。 

7.維持客房布巾和制服的品質。 

8.確保準確及時地寄出客人洗衣的帳單。 

9.和下屬員工交流工作情況和工作表現等。 

10.按照工作程式，培訓員工。和員工開會，討論工作問題、工作計畫、溝通資訊，並安排工作。 

11.負責布巾庫房的管理，根據庫存情況填寫領貨單，報客房部經理核實。 

12.做好每月盤點和布巾工作，並向客房部經理彙報盤點結果及特殊事件。 

13.定期對下屬進行績效評估，按制度進行獎懲。 

14.確保客人、加快服務和客衣特殊要求。按品質完成任務。 

15.遵守酒店的工作政策及程序，遵守商業行為規範以及員工手冊中的條款。 

16.遵守酒店安全制度、緊急情況處理規定和程序。 

Complete monthly inventory of uniforms and linens. Report faulty equipment, maintenance needs, and safety hazards to the manager. Train employees on all laundry procedures, including safety procedures and equipment operation. Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.  

1. Checking the employee’s grooming, behavior, and attendance.  

2. Arrange and check tasks. 

3. Checking every position, make sure everything goes well.  

4. Read the shift note, and follow the progress. 

5. To handle guest rush laundry services. 

6. Ensure that all guest items are treated carefully, to minimize any damages. 

7. Maintain quality control for in-house linen and uniforms  

8. Ensure guest laundry charges are posted correctly and promptly.  

9. To confer with assistants and supervisors on production and personnel problems. 

10. To train team members according to established procedures; Conduct training meetings to discuss problems and plans, and give information and assignments.  

11. Responsible for warehouse, and filling stock requisition orders. Check by the housekeeping manager. 

12. To do linen inventory and dispose of it every month, report to the housekeeping manager. 

13. Regularly conducting performance evaluations of subordinates, judge by reward and punishment. 

14. Ensure that guests, speed up the service and the customer‘s special requirements. Complete the task with the quality  

15. Abide by the Hotel’s Policies and Procedures, Code of Business Conduct, and the hotel‘s team member Handbook 

16. Adhere to the hotel’s security and emergency policies and procedures.

房務主任是房務部團隊的重要一分子，負責酒店的清潔和對細節的關注。確保每間客房皆符合酒店所規定的最高清潔標準。管理其負責樓層的房務員，詳細檢查他們的清潔工作。 

1.有效地與房務協調員和櫃台溝通房況，以確保客房及時準備就緒並滿足顧客的特殊需求。 

2.確保所負責的樓層順利運作，將各項職務平均分配給房務員。 

3.負責評量房務員的表現，增進整房流程並徹底檢查客房，以確保客房符合酒店所規定的最高清潔標準。 

4.定期進行樓層儲藏室庫存盤點，以確保備品充足且各項設備皆良好維護，從而大幅提升營運效率。 

5.確保所負責的樓層的儲藏室保持整潔。各項清潔設備、用品和化學物均有確實標示以正確使用及儲存。 

6.進行入職培訓與在職訓練，解釋各項規定、工作流程，示範如何使用並維護設備。 

7.確保所有團隊成員充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。 

8.鼓勵並建立正向的工作環境，為團隊成員提供支援。指導房務員並提供建設性回饋以提升其工作表面。 

9.賦予團隊成員自主權和責任感，以超越顧客的期望。分派任務並定期回饋。 

10.向房務協調員回報所負責樓層中發現的任何問題、損壞或故障。追蹤維修工單狀態，確保問題已解決並確實更新客房狀態。 

11.處理並排解顧客抱怨，在系統內登錄顧客意見回饋，確保及時解決問題及回報補償措施。 

12.嚴格遵守酒店所制定的工作場所安全和保障規定。 

The Housekeeping Supervisor is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel. The individual is responsible for ensuring all guest rooms meet the highest standards as set by the hotel. The Housekeeping Supervisor oversees both Room Attendants and Houseman working on the assigned floors, conducting detailed inspections of their work. 

1.Responsible for the smooth operation of the floor assigned, ensuring that all duties are fairly distributed to the Housekeeping Attendants. 

2.Effectively communicate with the Coordinator and Front Office on guest room status to ensure timely room readiness and that all guests‘ special requests are adhered to.  

3.Responsible for the performance of the Housekeeping Attendants on the assigned floor by facilitating guest room servicing process and conducting thorough inspection of to ensure highest level of room cleanliness according to the hotel‘s standards.  

4.Maximizes operational efficiency by perform floor pantry inventory check on a timely basis to ensure adequate supplies and that equipment are well-maintained in good working condition. 

5.Ensures that the assigned floor pantry is kept clean and organized at all times. All cleaning equipment, supplies and chemicals are property stored, handled and correctly labelled.  

6.Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. 

7.Ensure all team members recognizes the importance of Forbes standards as to deliver excellent audit and service performance.  

8.Provides support to team members by establishing and encouraging a positive and harmonious work environment. Mentors and offer guidance Attendants through constructive feedback to improve performance. 

9.Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback. 

10.Report any issue or damages and breakdowns found on the assigned floors to the coordinator. Follow up with the work order status to ensure that issue is resolved and update guest room status accurately.  

11.Handle any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner.  

12.Establishes and maintains strict compliance to work place safety and security policies set by the hotel.

•提供傳奇式之優質顧客體驗。 

•提供泳池邊基本餐飲服務。 

•確保泳池之清潔度及服務品質。 

•維護環境品質。 

•與顧客維持良好之互動關係。

客服人員在值班時是透用電話, 並且在大多數情況下是顧客與酒店的第一接觸點!從更廣泛的範圍來看，客服務中心的電話是要非常重要的，作為酒店的聲音，您將為所有來電者創造效率，友善和溫暖的印象。 

The Guest Service Officer is directly responsible for the Switchboard whilst on duty. On a broader scale the Guest Service Center telephone is to beware that as the “voice of the hotel, and at most times the first point of contact with the Hotel, you are to create an impression of efficiency, friendliness and warmth to all callers to the hotel.

文華餅房為台北文華東方酒店設立之西式甜點專櫃。 

店內提供華麗風格與種類豐富的西式甜點販售服務，商品包含各式精緻糕點、手工麵包、甜品、以及巧克力等。 

工作內容： 

• 西點專櫃銷售服務 

• 西點介紹及推薦服務 

• 西點包裝服務 

上班時間(須配合單位營運時間) 

• 9:00-17:30 

• 13:30-22:00 

• 11:30-20:00(週日)

•提供顧客專業美容美體按摩服務及相關產品知識及行銷。 

•維持所有中心之操作、包含相關設施功能運作及接受教育訓練。 

•芳療中心日常的整體營運、確認工作區域乾淨衛生且符合飯店標準。 

•完成主管交辦事項, 遵循飯店各項標準。 

•提供芳療技術服務 

•提供美容保養、精油芳療、壓力抒解及養生保健等知識傳達 

•維護良好顧客關係

• 協助房務經理及房務主任，管理房務部的日常運作，確保遵守台北文華東方酒店及文華東方酒店集團的標準和政策。 

• 規劃、組織並領導房務團隊，提高效率，為所有賓客提供傳奇品質體驗。 

• 監督並維持客房的清潔與維護，確保達到頂級奢華酒店的標準。 

• 管理房務用品的庫存和供應，確保存貨充足，同時控制成本。 

• 培訓並指導房務同仁，提升服務品質和專業技能。 

• 確保衛生、安全和環保政策的實施，遵守酒店和相關法規的標準。 

• 專業地處理賓客投訴，提供迅速且有效的解決方案，以提升賓客滿意度。 

• 與其他部門協調合作，確保酒店運營順暢，優化賓客體驗。 

• Assist the Housekeeping Manager and Housekeeping Supervisor in managing the daily operations of the Housekeeping Department, ensuring adherence to the standards and policies of Mandarin Oriental, Taipei and the Mandarin Oriental Hotel Group. 

• Plan, organize, and lead the housekeeping team to enhance efficiency and deliver a Legendary Quality Experience to all guests. 

• Supervise and maintain the cleanliness and upkeep of guest rooms, ensuring they meet the standards of a top-tier luxury hotel. 

• Manage housekeeping inventory and supplies, ensuring sufficient stock while maintaining cost control. 

• Train and guide housekeeping colleagues, enhancing service quality and professional skills. 

• Ensure hygiene, safety, and environmental policies are implemented and followed, complying with hotel and regulatory standards. 

• Handle guest complaints professionally, providing prompt and effective solutions to enhance guest satisfaction. 

• Coordinate with other departments to ensure smooth hotel operations and optimize the guest experience.

•完成主管交代的的工作並協助其他單位或區域 

•提供給廚房專業支援 

•依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。  

•協助整體廚房相關事宜，掌握食物的品質 

•遵守廚房的製造過程符合HACCP規範 

•Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. 

•Provide professional support to the Kitchen 

•Maintain a high standard of all food preparation and service, according to the standards required by the management.  

•Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge.

• Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering.  

• Excel in delivering Legendary Quality Experience to guests. 

• To provide a courteous and professional service following at all times. 

• Ensure full knowledge and understand of LQE is delivered to the gussets at all times.  

• Assist in providing exceptional service through the phone. 

• To maintain good working relationships with your own colleagues, and all other departments. 

• To have a complete understanding of and adhere to the hotel‘s policy relating to fire, hygiene health and safety 

• To maintain a high standard of personal appearance and hygiene at all times.

•小型製冰機每月清洗。  

•提供住客所需服務，備品的遞送，客房清潔 

•主管交辦事項。 

•另有大夜津貼(NT$ 250/次)。 

『前三個月須先在早晚班受訓，待評估能獨立作業後才會安排在夜間值班』

•確認工作區域一直處於乾淨的環境之下 

•向央廚領取魚肉類並且確認廚房間的轉帳是否正確 

•記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

•完成主管交代的的工作並協助其他單位或區域 

•參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識 

•執行每季、每兩年或是每年的營業器具盤點 

•執行被賦予的責任及合理的任務 

• 依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。  

• 協助整體廚房相關事宜，掌握食物的品質

1. 負責大夜班客房點餐及早餐備餐相關事宜。 

2. 確保食材品質及衛生符合標準，並適時提供建議及協助教育訓練。 

3. 製作餐點並負責餐期前的備料及出餐流程。 

4. 配合主管安排及協助廚務相關工作。 

5. 準備營業期間點菜及宴會所需菜餚，確保供應順暢。 

6. 確保食品符合衛生管理規範，並維護工作區域整潔。 

7. 另有大夜津貼

Located on the ground floor, adjacent to the lobby, The Jade Lounge is an elegant lounge. Benefitting from lots of natural daylight and atmospherically lit at night, The Jade Lounge provides a sophisticated spot in which to enjoy traditional afternoon tea and exquisite pastries, complemented by a fine selection of European and Chinese teas. 

風格優雅別致的「青隅」位於酒店一樓，緊鄰大廳，白天擁有絕佳天然採光，是賓客在台北都會中愜意享受文華東方著名的經典英式下午茶、與品味歐洲優質茶飲和精選中式茗茶的絕佳場所。 

•菜單內容介紹與推薦 

•點餐及送餐服務 

•顧客用餐時桌邊服務 

•送餐前準備和餐後餐具擦拭、整理 

•確保餐點的品質及餐前的擺設 

•Introduce and recommend menu to guest. 

•Taking order and deliver service 

•Table service during dining 

•Preparation before dining and tableware wipeness 

•Ensure the quality and plating of cuisine

客服人員在值班時是透過電話, 並且在大多數情況下是顧客與酒店的第一接觸點在更廣泛的範圍內，客服務中心的電話是要非常重要的，作為酒店的聲音，您將為所有來電者創造效率，友善和溫暖的印象。 

The Guest Service Officer is directly responsible for the Switchboard whilst on duty. On a broader scale the Guest Service Center telephone is to beware that as the “voice of the hotel, and at most times the first point of contact with the Hotel, you are to create an impression of efficiency, friendliness and warmth to all callers to the hotel.