兼職 員工餐廳外場 服務員 Casual Colleague Restaurant Server

水療與健身房副理能夠掌控和管理水療中心、健身房及泳池正常運營，同時具備獨自處理客人投訴。協助水療總監/經理管理和提升員工，能夠有面試、培訓、計畫、監督員工表現、紀律和完成所有員工考勤的能力，能夠熟練操作電腦和辦公軟體，知道如何去分析水療及健身房營業額指數和水療及健身房針對的客人類型，參與水療季節性促銷的設計, 清楚如何建立客戶關係保持客戶粘性. 

1.協助水療總監管理和提升員工。 

2.出色的銷售技巧，能抓住所有潛在的業務，協助水療總監完成每月預算。 

3.瞭解富比士五星水療標準， 培訓員工， 貫徹執行確保運營的順暢。 

4.能夠負責所有部門相關物資和資產的管理，包括採購、庫存、倉儲和成本有效使用，根據標準以確保順利運作。 

5.有良好的跨部門溝通能力，協助完成部門活動提供專業的支持。 

6.能夠接受水療中心及健身房所有不同崗位的培訓。 

7.在任何緊急或不安全的情況下都要做出適當的反應。 

8.能夠持續的交接重要資訊給到水療總監。 

9.具備預見風險的能力，確保避免不必要的損失。 

The Assistant Spa & Wellness Manager will cover and manage the spa, pool, and gym daily operation, handle guest complaints by themselves, and assist the Director of Spa & Wellness / Spa & Wellness manager with supervising, managing, and growing all recreation staff. Have the ability to interview, train, schedule, monitor employee performance, discipline, and complete payroll for all personnel who report to him/her. Assistant Spa & Wellness Manager have a good mastery of computer and any office software and knows about how to analyze spa revenue statistics and spa guest type. Creating spa seasonal promotions, knowing how to build customer relationships and keep customers engaged. 

1. Assist the Director of the Spa with the supervision, management, and growth of all Spa staff 

2. Excellent sales skills to capture all potential business and assist the spa Director in meeting the monthly budget. 

3. Understand Forbes 5 Star Spa standards, train staff and implement them to ensure smooth operation. 

4. The ability to be responsible for the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department related materials and assets, according to Standards to ensure smooth operation. 

5. Good cross-departmental communication skills to assist in completing departmental activities and to ensure a supporting team of professionals. 

6. The ability to be cross-trained in all functions of The Spa and gym. 

7. The ability to respond properly in any Resort emergency or unsafe situation. 

8. The ability to maintain a log with important information to be passed on to the Director of Spa & Wellness / Spa & Wellness manager. 

9. The ability to anticipate risks to ensure that unnecessary losses are avoided.

焰28 西餐廳 提供火烤料理，提供顧客靜謐，優雅的服務，讓客人享受台灣食材結合西式料理手法餐點。 

https://capellahotels.com/en/capella-taipei/dining/ember-28 

焰28 西餐廳服務員充滿熱情並致力於提供嘉佩樂最高標準的服務，為每位顧客打造難忘的用餐體驗。事先預測顧客的服務需求，了解菜單、飲料單和每日特色菜的選項。 

1. 卓越顧客服務與體驗 

提供最高品質的舒適度，預測並滿足顧客需求，創造令人讚嘆的品牌體驗。 

2. 專業餐飲知識與銷售 

深入了解菜單與飲品，推薦餐酒搭配並推銷合適替代品。 

3. 營運流程與現金管理 

嚴格遵守結帳程序，處理現金與信用卡交易，並管理小費收取。 

4. 餐廳設置與日常維護 

依活動需求擺設餐桌，負責餐廳開閉店作業及設備清潔與保養。 

5. 安全管理與問題處理 

遵守安全規範，處理緊急狀況與顧客投訴，確保賓客滿意與環境安全。

焰28 西餐廳外場領班將協助焰28 西餐廳經理在其指定區域內協調並分配維護環境，並為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 

https://capellahotels.com/en/capella-taipei/dining/plume 

1.協助焰28 西餐廳經理提供服務，以實現卓越的營運績效。 

2.確實地傳達期待、認可績效並產生一致的業務成果。 

3.協助焰28 西餐廳開始與結束的工作流程，包含酒杯拋光和事前準備(如餐桌擺放，轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。 

4.協調所屬工作區域內的職務，確保服務順利進行。 

5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

6.保護顧客和同事的隱私與安全。 

7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 

8.能夠執行部門內的所有職務，並在必要時協助輪班。 

Ember 28 Western Restaurant Captain will assist the Ember 28 Western Restaurant Manager in coordinating and maintaining the environment within their designated area, providing customers with efficient, luxurious, and seamless service, as well as an exceptional dining experience. 

1. Assist the Ember 28 Western Restaurant Manager in delivering service to achieve excellent operational performance. 

2. Clearly communicate expectations, recognize performance, and generate consistent business outcomes. 

3. Assist in the opening and closing procedures for the Ember 28 Western Restaurant , including polishing glassware, preparation tasks (such as setting up tables, transitions, and cleaning), proper storage, and inventory checks after meal service. 

4. Coordinate duties within the assigned work area to ensure smooth service operations. 

5. Address and resolve customer complaints, logging customer feedback in the system. Ensure timely resolution of issues to ensure customer satisfaction. 

6. Protect the privacy and safety of both customers and colleagues. 

7. Strictly adhere to the hotel’s departmental operational standards, policies, and procedures. 

8. Be capable of performing all duties within the department and assist with shift changes when necessary.

餐務經理負責監督並管理餐務部門，確立高效、有效生產成本的操作方式，以確保運作順暢，並通過規劃、組織、指導和控制餐務操作和管理，從而最大程度地提高客人滿意度。 

1. 監控並確保處理破損物品的行政工作，以提供持續反饋給現場團隊，作為減少破損和損失的工具。 

2. 嚴格遵守已建立的運營支出，並確保控制所有成本。 

3. 參與制定年度運營預算，包括運營成本、運營設備和固定設備與設備需求，以符合年度營運計劃的編制。 

4. 監督並維護整潔、清潔的後廚食品和飲料區域，為所有餐廳和宴會提供乾淨的運營設備，根據預期的營運水平。 

5. 高效協調餐務部門的所有活動，確保廚房器具、餐具、玻璃器皿和清潔用品及設備均有足夠的預定庫存。 

6. 監督廚房和後廚食品和飲料區域的夜間清潔餐務人員。 

7. 處理投訴和解決服務中的問題，記錄所有反饋，確保問題能夠及時得到解決，以達到客人滿意度。 

8. 在更新標準操作程序方面協助高層，根據酒店標準和商業水平提出改進建議，以提高工作效率和績效。 

9. 確保所有團隊成員都認識到富比士準則的重要性，以提供優秀的審核和服務表現。 

10. 審查並向廚師及餐飲辦公室提交以下報告：每週和每月破損和損失報告、化學消耗報告、HACCP記錄、臨時管家檔案、健康檢查記錄、培訓師報告、簽署的清潔時間表。 

The Chief Steward is responsible for overseeing and managing all aspects of the Stewarding Department. The individual establishes efficient, and productive cost to ensure a smooth operation and therefore contribute to maximizing guest satisfaction consistent through planning, organizing, directing, and controlling the stewarding operation and administration. 

1. Monitors and ensures that breakages are administrated so as to provide constant feed ack to the operation as a tool to reduce breakages and losses. 

2. To strictly adhere to the established operating expenses and ensure that all costs are controlled. 

3. Participates the formulation of the Annual Operating Budget, operating cost, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan. 

4. Supervises and maintains an organized, clean and sanitized back-of-house Food & Beverage area and to provide all outlets and banquets with clean operating equipment, based on expected business levels. 

5. Efficiently coordinate all the activities of the Stewarding department ensuring that all times there is sufficient established par stock of kitchen utensils, crockery, glassware and cleaning supplies and equipment. 

6. To supervise night cleaning Stewards in kitchen and back-of-house food and beverage areas. 

7. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction. 

8. Assists the higher management in updating the Standard Operating Procedures in accordance to the hotel standards and business level by suggesting improvements to improve efficiency of work and performance. 

9. Ensure all team members recognizes the importance of Forbes standards as to deliver excellent audit and service performance. 

10. Review and submit reports to Chefs & Food & Beverage Office the following : Weekly & Monthly Breakage and Loss Report, Chemical Consumption Report, HACCP Records, File on casual Stewards, Health Inspection Records, Trainer‘s Report, Signed Cleaning schedule.

1.訂房/住宿/退房作業 

2.具學習意願、服務熱忱 

3.基本觀光旅遊會話英或日文聽 

4.具飯店櫃檯經驗者佳

2025/9全新開幕，業界首創獨棟三層酒吧，每層有獨特主題，不同風格，歡迎加入! 

https://capellahotels.com/en/capella-taipei/the-glasshouse 

酒吧領檯/帶位員迎接及歡迎顧客進入餐廳。負責餐廳預訂、座位排位及引導顧客就座。 

1.以微笑、眼神交流和友善的問候來歡迎和感謝顧客，並儘可能地使用顧客的姓名稱呼他們。 

2.接聽電話並接受訂位，詢問並記錄顧客的喜好或任何特殊需求/慶祝活動，將此資訊分享給廚房人員或主管。 

3.準確地記錄所有預訂，登記各項特殊需求並傳達給相關同事，以提供最高水準的用餐體驗。 

4.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 

5.了解各項酒店產品、各餐廳菜單及促銷活動。積極推銷各式優惠，盡可能提高酒店的營收。 

6.關懷候位的顧客並向他們介紹酒店服務和周遭景點的相關資訊。 

7.依照現場營運狀況、餐廳規定以及指定保留席的需求，控管餐廳的人潮以確保順利營運。 

8.引導顧客就座後，將相關資訊交接給領班。 

9.積極傾聽並回應顧客的詢問、疑慮和需求。 

10.透過陪同、文字解釋、或在紙上寫下指示等方式來協助任何殘障人士（如視力、聽力或肢體障礙）。 

11.確保餐桌擺設正確，每個座位前都有餐巾、乾淨的餐具及標準餐桌擺設中所需的各項物品。 

12.執行餐廳開店與閉店的職務，包含收納及拆卸物品、清潔設備與區域、正確存放設備、補充備品、關燈、鎖門及完成日常清潔清單。 

The The Glasshouse Bar Host/Hostess greets and welcomes guests entering the restaurant. The individual is responsible for taking dining reservations and assigning and seating guests to the table.  

1. Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest‘s name when possible. 

2. Answer phones and take dining reservations from guests, ask and record preferences or special requests/occasions, and relay this information to kitchen staff or management. 

3. Maintains accurate recording of all reservations and ensures that special preferences are logged and communicated to relevant colleagues to provide the highest level of dining experience.  

4. Maintain an up-to-date knowledge of the hotel‘s daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.  

5. Be the champion of hotel offerings, all outlet menus, and special promotions. Actively upsell or cross-promote special offers within the hotel to maximize revenue generation for the hotel.  

6. Engage guests in waiting with regards and provide more information on the property services and area attractions/offerings. 

7. Ensures smooth running of the outlet by managing customer flow among the service sections, taking into account requests for a particular table or section, depending on availability and operating standards.  

8. Escort and seat the guests at their table before handing over to the station Captain.  

9. Actively listen and respond positively to guest questions, concerns, and requests.  

10. Assist individuals with disabilities, (e.g. visually, hearing, or physically impaired) by escorting them when requested, using words to explain actions, writing directions on paper, etc.  

11. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. 

12. Performs opening and closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, restocking items, turning off lights, locking doors, and completing daily cleaning checklists.

西餐廳主任將協助西餐廳副理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 

1.協助西餐廳副理協調並分配職務，以實現卓越的營運績效。 

2.確實地傳達期待、認可績效並產生一致的業務成果。 

3.監督西餐廳開始與結束的工作流程，包含酒杯拋光和事前準備(如餐桌擺放，轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。 

4.協調所屬工作區域內的職務，確保服務順利進行。 

5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

6.保護顧客和同事的隱私與安全。 

7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 

8.能夠執行部門內的所有職務，並在必要時協助輪班。 

The Western Restaurant Supervisor assists the Western Restaurant Assistant Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests.  

1. Assists The Western Restaurant Assistant Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance. 

2. Communicates expectations, recognizes performance, and produces consistent desired business results. 

3. Supervises the workflow of opening and closing shift including polishing of glassware and mis-en-place preparation (i.e. table setting, turnover, clean up, etc.), proper storage, and count of operating equipment at the end of the day. 

4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 

5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 

6. Protect the privacy and security of guests and coworkers. 

7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 

8. Be able to perform all tasks within the department and assist in shift coverage when necessary.

1.飯店房間的清理打掃 

2.更換床單 

3.清潔浴室，補充衛浴用品 

4.房間的消毒 

5.協助其他區域的清潔作業

1.飯店客房打掃清潔 

2.具經驗者佳 

3.享勞健保、三節獎金、年終獎金、退休金

1.櫃檯接待服務。  

2.客人諮詢回覆。  

3.房客入住、退房、結帳。

1.接待住客資料登記及退房結帳作業。  

2.住客住宿期間諮詢服務。  

3.處理與安排訂房、排房等事宜。  

4.處理如收款、核帳、查帳等帳務事宜。  

5.具學習意願、服務熱忱及笑容可掬 

6.提供當地旅遊諮詢，協助安排旅行計畫、接送等事宜。  

7.接待客人，並提供如行李運送、開門等相關服務。 

8.櫃檯週邊簡單清潔工作。 

9.主管交辦事項。 

10.勞健保、三節獎金、年終獎金、退休金  

A班 08:00-16:00 

B班 11:00-20:00 

月休8-10天

~拓展視野，提升國際觀~ 

在國家大門服務各國旅客，體驗異國飲食文化， 

我們提供完整多元教育訓練及系統性人才培育計畫， 

讓你成為餐飲職人！ 

【Homee Kitchen】 

全新松山機場Homee店，空間的鏡面設計呈現明亮的穿透感，落地的景觀窗旁亦有吧檯座位，讓旅客在這恣意享用輕食欣賞起飛機的起降落。 

【Wing Cafe】 

精選illy義大利高級咖啡豆，提供各式精品咖啡，更有獨家飛機造型雞蛋燒，另也有輕食、義大利麵等選擇，以舒適的環境、熱情服務，滿足旅客片刻的休憩時光。 

【上班時段】 

10:00-14:00/13:00-17:00/16:00-20:00，每月至少80小時 

【工作內容】  

1.中西簡易餐點、咖啡飲品、輕食餐點之備料與製作。  

2.接待旅客帶位、倒水、點餐及餐廳、用餐介紹。  

3.客人用餐完畢後，負責收拾碗盤與清理環境。  

4.負責結帳、收銀之工作。  

※經常性薪資含本薪、津貼、準點考勤獎金或業績(工作)獎金...等。

~拓展視野，提升國際觀~ 

在國家大門服務各國旅客，體驗異國飲食文化， 

我們提供完整多元教育訓練及系統性人才培育計畫， 

讓你成為餐飲職人！ 

【Homee Kitchen】 

全新松山機場Homee店，空間的鏡面設計呈現明亮的穿透感，落地的景觀窗旁亦有吧檯座位，讓旅客在這恣意享用輕食欣賞起飛機的起降落。 

【Wing Cafe】 

精選illy義大利高級咖啡豆，提供各式精品咖啡，更有獨家飛機造型雞蛋燒，另也有輕食、義大利麵等選擇，以舒適的環境、熱情服務，滿足旅客片刻的休憩時光。 

【工作內容】  

1.中西簡易餐點、咖啡飲品、輕食餐點之備料與製作。 

**無須接觸明火**  

2.接待旅客帶位、倒水、點餐及餐廳、用餐介紹。  

3.客人用餐完畢後，負責收拾碗盤與清理環境。  

4.負責結帳、收銀之工作。  

※經常性薪資含本薪、津貼、準點考勤獎金或業績(工作)獎金...等。 

※早班(6:00前上班)另有輪班津貼每日200元以上，依實際上班日計算

1.訂房/住宿/退房作業 

2.具學習意願、服務熱忱 

3.基本觀光旅遊會話英或日文 

4.具飯店櫃檯經驗者佳

1.訂房/住宿/退房作業 

2.具學習意願、服務熱忱 

3.基本觀光旅遊會話英或日文聽 

4.具飯店櫃檯經驗者佳

*月排班制，月休8-10天；提供各類獎金。 

旅居文旅驛站系列是無櫃檯自助入住旅館，房務是驛站系列最重要、最不可或缺的夥伴！ 

若你不怕接觸人群， 

喜歡打掃房間、提供整潔的環境等待旅客入住， 

有意以全能的房務組長/管家作為職涯發展的目標， 

歡迎加入旅居文旅，成為我們的夥伴！ 

在這裡，你所付出的努力、承擔的職責，將給予相關職能津貼做為鼓勵！ 

在這裡，你所付出的心力、整理的房間，將化為組數獎金，做愈多、領愈多！ 

表現優異者，未來將朝「房務組長/管家」的方向培訓，期望你能與我們一同成長！ 

【工作內容】 

1. 依照制定的標準整理清潔客房及補充備品。 

2. 依照制定的標準定期保養客房。 

3. 負責公共區域清潔及保養。 

4. 負責備品室各項備品請領紀錄及消耗品請領與補充。 

5. 協助定期盤點作業。 

6. 協助設備簡易修繕。 

7. 協助自助入住機台簡易障礙排除。 

8. 協助顧客疑問排解。 

9. 其他主管交辦事項。 

【我們希望你有這些特質與經驗】 

1. 工作細心、學習意願高，且具責任感。 

2. 具旅館房務工作相關經驗為佳。 

【獎金】 

1. 掃房組數獎金(薪資內含掃房組數獎金，每日掃房標準間數15間，獎金2,400元起，掃愈多賺愈多！)。 

試用期通過後，得再享有下列獎金之領取權利： 

2.住宿組數獎金。 

3.休息組數獎金。 

4.訂房網站評價獎金。 

5.破紀錄激勵獎金。 

6.掃房組數達標獎金。 

*無經驗可！公司提供完整的教育訓練。 

*每日排定出勤時間為8.5小時(內含用餐及休息時間0.5小時)；加班費按實際出勤狀況，依勞動基準法核算發給。

*月排班制，月休8-10天；提供各類獎金。 

旅居文旅驛站系列是無櫃檯自助入住旅館，房務是驛站系列最重要、最不可或缺的夥伴！ 

若你不怕接觸人群， 

喜歡打掃房間、提供整潔的環境等待旅客入住， 

有意以全能的房務組長/管家作為職涯發展的目標， 

歡迎加入旅居文旅，成為我們的夥伴！ 

在這裡，你所付出的努力、承擔的職責，將給予相關職能津貼做為鼓勵！ 

在這裡，你所付出的心力、整理的房間，將化為組數獎金，做愈多、領愈多！ 

表現優異者，未來將朝「房務組長/管家」的方向培訓，期望你能與我們一同成長！ 

【工作內容】 

1. 依照制定的標準整理清潔客房及補充備品。 

2. 依照制定的標準定期保養客房。 

3. 負責公共區域清潔及保養。 

4. 負責備品室各項備品請領紀錄及消耗品請領與補充。 

5. 協助定期盤點作業。 

6. 協助設備簡易修繕。 

7. 協助自助入住機台簡易障礙排除。 

8. 協助顧客疑問排解。 

9. 其他主管交辦事項。 

【我們希望你有這些特質與經驗】 

1. 工作細心、學習意願高，且具責任感。 

2. 具旅館房務工作相關經驗為佳。 

【獎金】 

1. 掃房組數獎金(薪資內含掃房組數獎金，每日掃房標準間數15間，獎金2,400元起，掃愈多賺愈多！)。 

試用期通過後，得再享有下列獎金之領取權利： 

2.住宿組數獎金。 

3.休息組數獎金。 

4.訂房網站評價獎金。 

5.破紀錄激勵獎金。 

6.掃房組數達標獎金。 

*無經驗可！公司提供完整的教育訓練。 

*每日排定出勤時間為8.5小時(內含用餐及休息時間0.5小時)；加班費按實際出勤狀況，依勞動基準法核算發給。

1.櫃檯接待服務。  

2.客人諮詢回覆。  

3.房客入住、退房、結帳。

嘉佩樂顧客服務專員於外線和內線電話過程中為顧客、酒店和團隊成員提供卓越的客戶服務，並且在緊急情況下，必須完全了解酒店的政策和程序。 

1. 預測、辨識並回應個別顧客的需求包括但不限於餐廳、客房和/或水療預訂 

2. 回答各項關於酒店設施與服務、合作的航空公司、當地景點、酒店位置等的詢問。 

3. 及時且準確地將各項顧客需求傳遞給適當的部門或同事。 

4. 準確且有效率地將各項資訊登錄至系統。 

5. 向特定部門或人員傳達相關顧客資訊。 

6. 嚴格遵守所有部門政策、工作場所安全和酒店制定的安全程序。 

7. 報告任何客戶投訴及解決服務問題，並將所有反饋登錄在系統中，確保問題及時解決，令客人滿意。 

8. 嚴格遵守處理緊急事件的標準政策和工作程序。 

9. 維持與團隊和其他部門的積極和諧關係。 

10. 參加培訓課程，並向上級或經理提供建議或反饋，以改善業務運營。 

11. 尊重並機智性處理員工和/或客人的敏感和/或隱私相關資訊。 

12. 確保工作區域始終保持整潔有序。 

The Capella Connects Agent provides guests, hotels, and fellow team members with exceptional customer service handling both internal and external phone calls. The individual must have a complete understanding of hotel’s policy and procedure in case of emergency situations. 

1. Provide responses while anticipating and recognizing individual guest needs, which includes but not limited to restaurant, room and/or spa booking 

2. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc 

3. Pass on requests in a timely and accurate manner to appropriate colleagues 

4. Input and access data in computer with accuracy and efficiency 

5. Communicate pertinent guest information to designated departments/personnel 

6. Ensure adherence to all departmental standard operating policies and procedures. 

7. Handle and report any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner. 

8. Strictly abides by standards policies and procedures governing cases of emergency situations. 

9. Maintain a positive and harmonious relationship with the team and other departments. 

10 Attend training sessions and provide suggestions or feedback to supervisors or managers for operational improvement. 

11. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. 

12. Ensures that working area is kept organized and clean at all times.

中餐廳主任將協助中餐廳副理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 

1.協助中餐廳副理協調並分配職務，以實現卓越的營運績效。 

2.確實地傳達期待、認可績效並產生一致的業務成果。 

3.監督中餐廳開始與結束的工作流程，包含酒杯拋光和事前準備(如餐桌擺放，轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。 

4.協調所屬工作區域內的職務，確保服務順利進行。 

5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

6.保護顧客和同事的隱私與安全。 

7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 

8.能夠執行部門內的所有職務，並在必要時協助輪班。 

The Chinese Restaurant Supervisor assists the Chinese Restaurant Assistant Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests. 

1. Assists The Chinese Restaurant Assistant Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance. 

2. Communicates expectations, recognizes performance, and produces consistent desired business results. 

3. Supervises the workflow of opening and closing shift including polishing of glassware and mis-en-place preparation (i.e. table setting, turnover, clean up, etc.), proper storage, and count of operating equipment at the end of the day. 

4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 

5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 

6. Protect the privacy and security of guests and coworkers. 

7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 

8. Be able to perform all tasks within the department and assist in shift coverage when necessary.