人才及文化 專員 People & Culture Coordinator

協助執行和管理有關人力資源管理功能，包括招募、訓練、薪資/福利管理，依照法定要求處理員工關係。以便為每個部門人員提供指導和必要的支援，以實現他們的顧客服務和任務目標。 

1.協助指導管理人員進行有效招募和面試技巧的使用方法，例如口頭介紹和書面說明，以確保雇用和留住合格、有能力的員工。 

2.協助和確保通過對所有訓練體系的管理、監督、指導訓練課程、分析和回顧現狀並提出方法、向管理人員諮詢提供改進建議來控制實現員工開發和利用他們最大的潛能。 

3.協助監督員工績效考核以確保及時完成評估，閱讀和分析評估目標以確保評估評論是合適的、目標是可衡量和可完成的。領導和管理員工關係規劃和活動，比如員工認可和服務頒獎典禮、社交活動和一般飯店會議，保持積極的員工關係氛圍。 

4.協助開發、執行和管理與所有飯店員工有關的管理政策與程式，以確保維持一個積極和有效的工作環境。 

5.公平一致地監督候選人申請條件。 

6.確保遵守所有國家的和聯盟的法律、法規和法院判決，關於當前人力資源管理實踐回顧、執行新程式、口頭或書面溝通有任何新需求時，促進平權行動程式。 

7.確保嚴格執行飯店人力資源部資訊資產等的安全和保密性。 

Assists with administration and management of the Human Resources function to include recruiting, training, wage/benefit administration, compliance with statutory requirements, and the execution of employee relation activities, to provide each department with the personnel, guidance, and support necessary to achieve their customer service and business objectives.  

1. Assist in instruction of the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient employees.  

2. Assist and ensure that employees are developed and utilized to their maximum potential by controlling the implementation, administration, and monitoring of all training programs. Instruct training classes, analyze and review current and proposed methods, and consult with and offer recommendations to the management staff for improvement. 

3. Assist with monitoring the employee performance appraisal programs to ensure reviews are timely. Read and analyze evaluations and goals to ensure appraisal comments are appropriate and goals are measurable and achievable. Direct and administer employee relations programs and activities such as employee recognition and service award ceremonies, social functions, and general hotel meetings to maintain a positive employee relations climate. 

4. Assist with the development, implementation, and administration of policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment.  

5. Monitor for fair and consistent application.  

6. Ensure compliance with all State and Federal laws as well as regulations and court rulings that pertain to Human Resources by reviewing current management practices, implementing new procedures, and communicating verbally and in writing any new requirements. Assist with the Affirmative Action program. 

7. Ensures the security and confidentiality of the HR Department is strictly adhered to.

負責人事方面工作的計畫、管理、協調以及參與，如管理福利、勞工關係、飯店人事政策、規章、程序以及活動實施的建議。 

1.管理人資部門，保證服從飯店的所有政策和程序，以及其他與同事工作有關的政府政策。 

2.建立並實施招募、甄選規定和程序，為空缺職位吸引更多有資格的候選人。 

3.根據部門的標準、政策和程序與申請部門協調共同招募員工；協助申請部門對新同事入職指導及評估。 

4.回顧所有規章制度以確保其可應用性。與部門主管協調，並向管理層推薦最後將採用的規章制度。 

5.維護並隨時更新同仁記錄的檔案、政策程序以及其他與人事相關的檔。 

6.按照飯店和政府的要求定期向管理層上交報告，如離職報告、人事相關清單，事故報告等等。 

7.回顧人資政策、程式和實施情況，向管理層提出改進、改良或更新的建議。 

8.向飯店同事提供必要的諮詢，如職業規劃、員工關係以及其他與人資有關的法律援助。 

9.在飯店內實施並跟進有效的員工關係以及激勵機制。 

Responsible for planning, managing, controlling, coordinating and participating in Personnel activities such as the administration of benefits, labor and employee relations; for the formulation and recommendation for implementation and execution of hotel personnel policies, rules, procedures and programs.  

1.Manage Personnel Department, ensuring compliance with all hotel policies and procedures; and local and government regulations pertaining to employment practices. 

2.Develops and implements recruiting and screening systems and procedures in order to attract most qualified candidates for position vacancies. 

3.Coordinates with requisitioning departments in the recruitment of employee following established standards, policies and procedures; assists them in the orientation and evaluation of their personnel. 

4.Investigates and reviews all disciplinary actions to ensure applicable law and regulations and procedures are followed. Consults with department heads on appropriate action and recommends to management final action to be taken. 

5.Maintains and updates files on employee records, legal documents policies and procedures and other personnel matters. 

6.Prepares and submits periodic reports for management use in accordance with hotel and government requirements such as turnover reports, personnel inventories, accident reports etc. 

7.Reviews personnel policies, procedures, and practices; recommends changes, modification or updating to management. 

8.Counsels hotel personnel as needed in areas such as career planning, employee relations and legal requirements related to personnel. 

9.Implements and monitors an effective employee relations and motivation programs in the hotel.

總經理助理

身為人事總務部中階主管，您將負責集團內人力資源與行政管理的全盤規劃與落實。 

一、人力資源管理（HR） 

- 制定總公司及集團各飯店的人資策略、年度人力規劃與組織架構調整。 

- 建置並優化HR政策與制度（考勤、獎懲、異動、升遷、績效等）。 

- 建立招募流程、主導主管階層面談，確保人才品質，優化招聘效率與雇主品牌。 

- 規劃年度預算、優化薪酬結構、制定集團年度調薪方案與人力成本控管。 

- 依各單位需求規劃人才招募策略，執行招募流程、面談與背景查核。 

- 主導員工關係議題：申訴處理、勞動法令遵循、勞檢應對。 

- 規劃與推動教育訓練、儲備幹部及接班人發展計畫。 

- 協助集團人資協理推動組織文化與內部溝通。 

二、總務行政管理（Admin） 

- 規劃總公司行政管理制度（宿舍、資產管理等）建立與流程優化。 

- 公文、內部規章、行政文件控管。 

- 監督環境安全、職安衛制度與跨館場安全稽核。 

- 管理公司證照、契約、保險、固定資產與辦公設備。 

- 協助大型集團專案（如：開店、合併、組織優化）。 

三、跨館協作與支援 

- 與集團內飯店之人事單位保持良好協作，提供行政端所需資源。 

- 提供人事法規、制度、流程之專業諮詢。 

【個人特質｜We Hope You Are】 

主動積極、能獨立作業又能帶動團隊。 

抗壓性高，能在多任務情境中維持品質。 

喜歡與人互動、團隊導向、重視細節。