宴會廳外場 領班 Banquet Captain

• 雅閣中餐廳為連續8年獲得米其林一星粵式料理餐廳。由廚藝精湛的主廚團隊，精選臺灣寶島在地食材，以其底蘊深厚的傳統手藝，卓越呈現正宗的粵菜經典佳餚，將菜餚本身最純粹細膩的精隨完美演繹，引領賓客以味蕾穿越極致美饌殿堂。 

• 菜單內容介紹與推薦 

• 點餐及送餐服務 

• 顧客用餐時桌邊服務 

• 送餐前準備和餐後餐具擦拭、整理 

• 確保餐點的品質及餐前的擺設

• 完成主管交代的的工作並協助其他單位或區域 

• 提供給廚房專業支援 

• 依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。  

• 協助整體廚房相關事宜，掌握食物的品質 

• 遵守廚房的製造過程符合HACCP規範 

• Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. 

• Provide professional support to the Kitchen 

• Maintain a high standard of all food preparation and service, according to the standards required by the management.  

• Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge.

協助餐廳/文華餅房提供現場餐飲/銷售服務。 

餐廳兼職工作內容： 

• 確保餐點的品質及餐前的擺設 

• 送餐前準備和餐後餐具擦拭、整理 

• 走餐送餐服務 

文華餅房兼職工作內容： 

• 西點介紹、販售 

• 包裝、結帳 

各餐廳工作時段:  

• 文華餅房 9:00-22:00 

• 青隅 10:00-19:30 

• 文華Cafe 7:00-12:00 

• Bencotto 12:00-15:30 / 18:00-22:30 

• 雅閣餐廳 12:00-15:30 / 17:30-22:00 

• M.O. Bar 16:00-02:00

• Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering. Excel in delivering Legendary Quality Experience to guests. 

• To provide a courteous and professional service following at all times. 

• Ensure full knowledge and understand of LQE is delivered to the gussets at all times.  

• To maintain good working relationships with your own colleagues, and all other departments. 

• To have a complete understanding of and adhere to the hotel‘s policy relating to fire, hygiene health and safety 

• To maintain a high standard of personal appearance and hygiene at all times.

• 碗盤清洗 

• 鍋子清洗 

• 垃圾清潔 

• 設備維護 

• 實行餐務主管派任的工作

• 碗盤清洗 

• 鍋子清洗 

• 垃圾清潔 

• 設備維護 

• 實行餐務主管派任的工作

＊特別說明一：必須具備基礎外語（英語或日語）溝通能力。 

＊特別說明二：此職務有必要時需配合輪值夜班櫃檯（需值過夜班）。 

1. 櫃檯招待、出納、入住及退房等手續。 

2. 旅客服務、連繫各類廠商與合作各網路平台。 

3. 工作地點近南京復興捷運站約500公尺。 

4. 公司福利：附員工伙食、語言BONUS、業績獎金、當月生日禮金、員工旅遊獎勵金、年資加級、年終獎金等。 

5. 上班及休假為排班制。

＊特別說明一：必須具備基礎外語（英語或日語）溝通能力。 

＊特別說明二：此職務為固定夜班（需值過夜班）。 

1. 櫃檯招待、出納、入住及退房等手續。 

2. 旅客服務、連繫各類廠商與合作各網路平台。 

3. 工作地點近南京復興捷運站約500公尺。 

4. 公司福利：附員工伙食、語言BONUS、業績獎金、當月生日禮金、員工旅遊獎勵金、年資加級、年終獎金等。 

5. 上班及休假為排班制。

House Butlers provide a warm, efficient, personalized, and discreet service for all our designated guests from point of reservation, pre-arrival, during the stay as well as maintaining an effective relationship with guests after departure to encourage them to return. As a House Butler you will take full ownership of each request from a designated guest. The requests will be facilitated by working closely with key departments such as In-Room Dining, Concierge, Guest Relations, Reception, Housekeeping, Reservations and Sales, and all necessary auxiliary departments to deliver guest requests. 

•To ensure incoming guests are contacted at least three days prior to arrival for pre-arrival preference check and set up, offer outlined services during guests’ stay, and follow up with a post-stay check. 

•To ensure awareness of the arrival details, and make all necessary prior arrangements requested by guests.  

•To proactively seek guest preferences, update, record, and at all possible, fulfill them. 

•To provide quality service with colleagues to the guests by responding to requests promptly, efficiently, and courteously during check-in, check-out and throughout the guest’s experience 

•To stay current with developments and procedures in the hotel by attending daily Front of House or daily briefings and arrival meetings 

•To handle guests incoming and outgoing correspondence, (facsimile, messages, e-mail, etc.) 

•To establish a good working knowledge of the Finance Department so as to facilitate guests and Management requests for historical data 

•To have the knowledge and hands-on experience to perform the in-room check-in and check-out services. 

•Have full knowledge of housekeeping standards to assist and perform the final checking of the room prior to guest arrival, and the daily checkup of the room after room attendant has completed the daily cleaning to ensure guest preferences are met. 

•To coordinate the social or business itinerary of all Suite guests. 

•To assist in handling guest calls and acting upon them in a professional & courteous manner. 

•Communicate all guest compliments, comments, observations, and complaints to relevant departments and ensure follow up. 

•To contact the guest after departure for satisfaction check and feedback to enhance the overall experience in the future and offer as the point of contact directly for future bookings. 

•To ensure good maintenance in all Suites by doing regular walk arounds and inspections while working closely with other departments as needed, to include initiating repair orders. 

•To maximize the revenue and occupancy of all Suites.

• Responsible for the supplier audit, production inspection, quality and production improvement and maintaining the highest level of food hygiene and safety standards. 

• Ensure all work areas and food safety standards comply with requirements. 

• Plan, direct and coordinate operational audits. 

• Review and update HACCP operation files every 6 month in accordance with FHLSS requirements and ensure proper implementation in teamwork with the HACCP core team. 

• Lead and organize food bacteriological (laboratory) testing and internal food samples and conduct yearly reviews of high-risk items; follow up accordingly and implement preventive actions. 

• Coordinate and conduct food Safety and hygiene training for all relevant colleagues. 

• Work closely with Chief Steward regarding pest control and cleaning issues. 

• Ensure all F&B hygiene standards comply with local Health Bureau regulations. 

• Ensure all areas within the property comply with Mandarin Oriental corporate hygiene standards and local Health Bureau regulations.

• 負責廚房產品監督及瞭解每天營運狀況，針對外場單位是否按照現行標準去做事前準備，提出適當的方式跟意見 

• 必須與主管間保持緊密的互動，協助確認每天採購食材的品質並且每天營運食材需求 

• 執行並管理點心廚現場操作的所有工作 

• 這個工作崗位的任職者必須負擔起所有酒店對於該職位的要求，並且主動積極，富創造力和重視結果。 

• In charge of the kitchen production and overseen the day to day business as instructed, mise-en-place by outlet as per present standards as well as dispatching the same in the proper manner. 

• Work closely with his supervisor department head on determining the quantity of food purchased 

• To execute and manage all operational duties at the Pastry. 

• It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the hotel operation being proactive, creative and result driven.

• 負責廚房產品監督及瞭解每天營運狀況，針對外場單位是否按照現行標準去做事前準備，提出適當的方式跟意見 

• 必須與主管間保持緊密的互動，協助確認每天採購食材的品質並且每天營運食材需求 

• 執行並管理點心廚現場操作的所有工作 

• 這個工作崗位的任職者必須負擔起所有酒店對於該職位的要求，並且主動積極，富創造力和重視結果。 

• In charge of the kitchen production and overseen the day to day business as instructed, mise-en-place by outlet as per present standards as well as dispatching the same in the proper manner. 

• Work closely with his supervisor department head on determining the quantity of food purchased 

• To execute and manage all operational duties at the Pastry. 

• It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the hotel operation being proactive, creative and result driven.

•接收、分類、分銷食品、飲料、材料、用品和設備。 

•監督運貨卡車的裝載、卸載和調度。 

•檢查收到的材料是否與發票和數量或質量是否差異。 

•保持整潔的存儲設施，裝卸碼頭，材料和用品有序的管理。 

•保留每日記錄文件並準備報告。 

•協助所有單位的其他工作人員採購，接收，分發和運輸。