員工餐廳 服務員Colleague Restaurant Server

協助領班廚師製作負責區域餐點，確保所製作的各項餐點品質穩定且符合水準，遵從嘉佩樂標準規範來提供專業、有禮、高效且靈活的服務，以大幅提升員工滿意度。 

1.遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 

2.擁有完整的工作知識和技能，能夠監督、糾正並展示各項職責以確保其符合標準。 

3.維持廚房的一貫標準並遵循該廚房所規範的準則。 

4.於日誌中回報每日產能以及任何問題，包括損壞和破損。 

5.遵循酒店的標準作業流程。 

6.執行所屬廚房的開始及結束營業的作業流程。 

7.確保工作場所及週邊區域維持整潔有序，並遵守食品安全的標準作業流程。 

8.減少損壞或浪費。 

9.以有禮且有效率的方式處理員工需求，並向主管報告任何顧客投訴或問題。 

Assist the chef de partie in preparing meals for the assigned area., produce a consistent, high-quality product, and ensure a courteous, professional, efficient, and flexible service consistent with the Capella Standards Policies & Procedures to maximize colleagues‘ satisfaction. 

1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 

2. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set.  

3. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 

4. Report in the logbook all productions and problems daily including spoilage and breakage. 

5. Follow the SOP‘s of the hotel. 

6. To perform opening and closing procedures established for the Place of Work as assigned. 

7. To ensure that the Place of Work and surrounding area are kept clean and organized at all times and follow food safety SOPs. 

8. To reduce spoilage and wastage. 

9. To handle colleagues‘ inquiries courteously and efficiently and report colleagues‘ complaints or problems to supervisors.

負責製作客房餐飲餐點，確保所製作的各項餐點品質穩定且符合水準，遵從嘉佩樂標準規範來提供專業、有禮、高效且靈活的服務，並且協助早班餐點備製。 

1.遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 

2.擁有完整的工作知識和技能，能夠監督、糾正並展示各項職責以確保其符合標準。 

3.維持廚房的一貫標準並遵循該廚房所規範的準則。 

4.於日誌中回報每日產能以及任何問題，包括損壞和破損。 

5.遵循酒店的標準作業流程。 

6.執行所屬廚房的開始及結束營業的作業流程。 

7.確保工作場所及週邊區域維持整潔有序，並遵守食品安全的標準作業流程。 

8.減少損壞或浪費。 

9.以有禮且有效率的方式處理顧客需求，並向主管報告任何顧客投訴或問題。 

Responsible for preparing in-room dining meals, ensuring the quality and consistency of each dish meets standards. Follow Capella‘s standard procedures to provide professional, courteous, efficient, and flexible service. Additionally, assist in the preparation of breakfast items during the morning shift. 

1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 

2. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set.  

3. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 

4. Report in the logbook all productions and problems daily including spoilage and breakage. 

5. Follow the SOP‘s of the hotel. 

6. To perform opening and closing procedures established for the Place of Work as assigned. 

7. To ensure that the Place of Work and surrounding area are kept clean and organized at all times and follow food safety SOPs. 

8. To reduce spoilage and wastage. 

9. To handle customer‘ inquiries courteously and efficiently and report colleagues‘ complaints or problems to supervisors.

台北文華東方酒店酒吧簡介： 

• M.O. Bar沿襲 1920 年代裝飾藝術風格，結合多樣化的舒適客席區，提供一系列精心調製的雞尾酒、頂級香檳、葡萄酒與各式烈酒服務。 

工作內容： 

• 酒單內容介紹與推薦  

• 飲品、酒類調製 

• 酒吧庶務工作

文華餅房為台北文華東方酒店設立之西式甜點專櫃。 

店內提供華麗風格與種類豐富的西式甜點販售服務，商品包含各式精緻糕點、手工麵包、甜品、以及巧克力等。 

工作內容： 

• 西點專櫃銷售服務 

• 西點介紹及推薦服務 

• 西點包裝服務 

上班時間(須配合單位營運時間) 

• 9:00-17:30 

• 13:30-22:00 

• 11:30-20:00(週日)

•確認工作區域一直處於乾淨的環境之下 

•向央廚領取魚肉類並且確認廚房間的轉帳是否正確 

•記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

•完成主管交代的的工作並協助其他單位或區域 

•參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識 

•執行每季、每兩年或是每年的營業器具盤點 

•執行被賦予的責任及合理的任務 

• 依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。  

• 協助整體廚房相關事宜，掌握食物的品質

1. 負責大夜班客房點餐及早餐備餐相關事宜。 

2. 確保食材品質及衛生符合標準，並適時提供建議及協助教育訓練。 

3. 製作餐點並負責餐期前的備料及出餐流程。 

4. 配合主管安排及協助廚務相關工作。 

5. 準備營業期間點菜及宴會所需菜餚，確保供應順暢。 

6. 確保食品符合衛生管理規範，並維護工作區域整潔。 

7. 另有大夜津貼

Located on the ground floor, adjacent to the lobby, The Jade Lounge is an elegant lounge. Benefitting from lots of natural daylight and atmospherically lit at night, The Jade Lounge provides a sophisticated spot in which to enjoy traditional afternoon tea and exquisite pastries, complemented by a fine selection of European and Chinese teas. 

風格優雅別致的「青隅」位於酒店一樓，緊鄰大廳，白天擁有絕佳天然採光，是賓客在台北都會中愜意享受文華東方著名的經典英式下午茶、與品味歐洲優質茶飲和精選中式茗茶的絕佳場所。 

•菜單內容介紹與推薦 

•點餐及送餐服務 

•顧客用餐時桌邊服務 

•送餐前準備和餐後餐具擦拭、整理 

•確保餐點的品質及餐前的擺設 

•Introduce and recommend menu to guest. 

•Taking order and deliver service 

•Table service during dining 

•Preparation before dining and tableware wipeness 

•Ensure the quality and plating of cuisine

• 完成主管交代的的工作並協助其他單位或區域 

• 提供給廚房專業支援 

• 依照食品安全衛生管理規章標準，於廚房執行標準的食材準備工作。  

• 協助整體廚房相關事宜，掌握食物的品質 

• 遵守廚房的製造過程符合HACCP規範 

• Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. 

• Provide professional support to the Kitchen 

• Maintain a high standard of all food preparation and service, according to the standards required by the management.  

• Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge.

• 完成主管交代的的工作並協助其他單位或區域 

• 提供給廚房專業支援 

• 依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。  

• 協助整體廚房相關事宜，掌握食物的品質 

• 遵守廚房的製造過程符合HACCP規範 

• Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. 

• Provide professional support to the Kitchen 

• Maintain a high standard of all food preparation and service, according to the standards required by the management.  

• Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge.

•確認工作區域一直處於乾淨的環境之下 

•向央廚領取魚肉類並且確認廚房間的轉帳是否正確 

•記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

•完成主管交代的的工作並協助其他單位或區域 

•參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識 

•執行每季、每兩年或是每年的營業器具盤點 

•執行被賦予的責任及合理的任務 

•依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。  

•協助整體廚房相關事宜，掌握食物的品質

客房餐飲服務為國際五星級飯店服務指標，提供住客於房內體驗多元且精緻的餐飲饗宴。 

輪職大夜班享大夜津貼。 

工作內容： 

•Possess extensive knowledge of food and beverage in order to assist guests with suggestions and up sell our products, including liquors and cocktails. 

•Support company‘s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. 

•To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100％ on the MOHG health and safety audit. 

•To consistently achieve the service and product delivery standards with a high degree of client care and service at all time. 

•To maintain and order all the store requisitions. 

•Log in any information about special requirements, preferences from the guests and use it to give the special touch to the service. 

•Update the Hotel occupancy. 

•To maintain all information about VIP and group arrival. 

•Responsible for cash float and cashiering. 

•To ensure that all in-house VIP‘s list and amenities are registered and any relevant information is discussed. 

•To liaise with Front Office regarding flow of the guests rooms. 

•To be fully inform and be aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Taipei/Group generally. 

•To carry out daily, weekly and monthly inventory. 

•To overview and control the room‘s order flow by updating the traffic chart board. 

•To maintain all Hotel‘s assets. 

•To correctly put the orders in the POS.

位於酒店五樓的文華Café為將現代時尚的餐廳，提供多樣化的單點美饌及主廚精選套餐。充滿現代感與悠閒的用餐環境，另可容納32位貴賓的私人包廂，適於朋友同樂、家人相聚或商務洽談的最佳首選。 

工作內容： 

• 控管現場同仁及工作指導 

• 人員管理及教育訓練 

• 顧客關係處理及維護 

• 店內行政庶務管理 

• 服務流程管理及維護 

• 物料盤點及叫貨管理 

• 點餐及桌邊服務

「Bencotto」為義大利餐廳，以充滿巧思的精湛料理搭配獲奬美酒及不含酒精的特色飲品，提供賓客摩登時尚的當代義式珍饈。 

Italian restaurant, Bencotto, embodies a rustic elegance with a warm, relaxed atmosphere.  

•菜單內容介紹與推薦 

•點餐及送餐服務 

•顧客用餐時桌邊服務 

•送餐前準備和餐後餐具擦拭、整理 

•確保餐點的品質及餐前的擺設 

•Introduce and recommend menu to guest. 

•Taking order and deliver service 

•Table service during dining 

•Preparation before dining and tableware wipeness 

•Ensure the quality and plating of cuisine

需要提供給全日廚房專業支援如下: 

•必須與主管間保持緊密的互動，協助確認每天採購食材的品質 

•確認冰箱是確認清理乾淨的，並且準備配置當天工作區域 

•協同餐務一起清潔公共區域，確認私人的衛生管理清潔也要做好 

•確認所有的生產的產品已經傳遞出去，如果有發生短缺問題要立刻通知主管，並且確認生產的產品是否有達到標準的品質要求 

•當Chef de Partie休假時，即為期職務代理人，負擔起該有的責任 

Provide professional support to the Café UDT Kitchen in the following: 

•Work closely with his supervisor department head on determining the quantity of food purchased. 

•Check that all the refrigerators are cleaned, set-up the work station for the day. 

•Check and involves steward department in general cleanliness sanitation and staff personal cleanliness and hygiene. 

•To ensure that all the products have been delivered and to inform his supervisor of any short delivery and also to check if any products are not the standard of quality required. 

•In the absence of Chef de Partie, takes over and fully in charge of the department at any time required.

•確認工作區域一直處於乾淨的環境之下。向驗收領取魚肉類並且確認廚房間的轉帳是否正確 

•記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

•完成主管交代的的工作並協助其他單位或區域 

•參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識 

•To ensure that the working area is clean at all the time. To collect fish and meat from receiving and to check that all the inter kitchen transfers correspond to the requirements. 

•Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge. 

•Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. 

•Attend any training sessions and always strives to keep abreast of any procedures and general works on upgrading his general knowledge with the help of his supervisor.

文華餅房為台北文華東方酒店設立之西式甜點專櫃。 

店內提供華麗風格與種類豐富的西式甜點販售服務，商品包含各式精緻糕點、手工麵包、甜品、以及巧克力等。 

工作內容： 

• 西點專櫃銷售服務 

• 西點介紹及推薦服務 

• 西點包裝服務

位於酒店五樓的文華Café為將現代時尚的餐廳，提供多樣化的單點美饌及主廚精選套餐。充滿現代感與悠閒的用餐環境，另可容納32位貴賓的私人包廂，適於朋友同樂、家人相聚或商務洽談的最佳首選。 

工作內容： 

• 協助顧客訂位服務 

• 聯繫確認顧客用餐需求 

• 現場顧客關係維護及帶位 

• 餐點介紹及推薦 

• 餐廳文書作業處理

Embodying the spirit of a modern restaurant, Café Un Deux Trois offers seasonal a la carte and set menus. Café Un Deux Trois also features PAGES, a lifestyle boutique shop. 

位於酒店五樓的文華Café為將現代時尚的餐廳，提供多樣化的單點美饌及主廚精選套餐。充滿現代感與悠閒的用餐環境，另可容納32位貴賓的私人包廂，適於朋友同樂、家人相聚或商務洽談的最佳首選。 

• Introduce and recommend menu to guest. 

• Taking order and deliver service 

• Table service during dining 

• Preparation before dining and tableware wipeness 

•Ensure the quality and plating of cuisine 

• 菜單內容介紹與推薦 

• 點餐及送餐服務 

• 顧客用餐時桌邊服務 

• 送餐前準備和餐後餐具擦拭、整理 

• 確保餐點的品質及餐前的擺設

「Bencotto」為義大利餐廳，以充滿巧思的精湛料理搭配獲奬美酒及不含酒精的特色飲品，提供賓客摩登時尚的當代義式珍饈。 

•協助顧客訂位服務 

•聯繫確認顧客用餐需求 

•現場顧客關係維護及帶位 

•餐點介紹及推薦 

•餐廳文書作業處理

客房餐飲服務為國際五星級飯店服務指標，提供住客於房內體驗多元且精緻的餐飲饗宴。 

輪職大夜班享大夜津貼。 

工作內容： 

• 遞送迎賓贈禮至客房 

• 負責客房的餐飲相關需求（ 點餐、送餐及收餐） 

• 送餐前準備和餐後餐具擦拭、整理 

• 文書處理如結帳、對帳及印報表 

• 協助客房的餐飲相關需求並提供有效的解決方式 

• 具備餐飲方面的相關知識 

• 在合理的時間範圍內將餐點準時送至客房 

• 接聽電話點餐並有效率地與廚房聯繫及取餐 

• 確保餐點的品質及餐前的擺設