員工餐廳 服務員Colleague Restaurant Server

客房餐飲服務為國際五星級飯店服務指標，提供住客於房內體驗多元且精緻的餐飲饗宴。 

工作內容： 

• 遞送迎賓贈禮至客房 

• 負責客房的餐飲相關需求（ 點餐、送餐及收餐） 

• 送餐前準備和餐後餐具擦拭、整理 

• 文書處理如結帳、對帳及印報表 

• 協助客房的餐飲相關需求並提供有效的解決方式 

• 具備餐飲方面的相關知識 

• 在合理的時間範圍內將餐點準時送至客房 

• 接聽電話點餐並有效率地與廚房聯繫及取餐 

• 確保餐點的品質及餐前的擺設

• 雅閣中餐廳為連續8年獲得米其林一星粵式料理餐廳。由廚藝精湛的主廚團隊，精選臺灣寶島在地食材，以其底蘊深厚的傳統手藝，卓越呈現正宗的粵菜經典佳餚，將菜餚本身最純粹細膩的精隨完美演繹，引領賓客以味蕾穿越極致美饌殿堂。 

• 菜單內容介紹與推薦 

• 點餐及送餐服務 

• 顧客用餐時桌邊服務 

• 送餐前準備和餐後餐具擦拭、整理 

• 確保餐點的品質及餐前的擺設

• 完成主管交代的的工作並協助其他單位或區域 

• 提供給廚房專業支援 

• 依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。  

• 協助整體廚房相關事宜，掌握食物的品質 

• 遵守廚房的製造過程符合HACCP規範 

• Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. 

• Provide professional support to the Kitchen 

• Maintain a high standard of all food preparation and service, according to the standards required by the management.  

• Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge.

協助餐廳/文華餅房提供現場餐飲/銷售服務。 

餐廳兼職工作內容： 

• 確保餐點的品質及餐前的擺設 

• 送餐前準備和餐後餐具擦拭、整理 

• 走餐送餐服務 

文華餅房兼職工作內容： 

• 西點介紹、販售 

• 包裝、結帳 

各餐廳工作時段:  

• 文華餅房 9:00-22:00 

• 青隅 10:00-19:30 

• 文華Cafe 7:00-12:00 

• Bencotto 12:00-15:30 / 18:00-22:30 

• 雅閣餐廳 12:00-15:30 / 17:30-22:00 

• M.O. Bar 16:00-02:00

焰28 西餐廳 提供火烤料理，提供顧客靜謐，優雅的服務，讓客人享受台灣食材結合西式料理手法餐點。 

https://capellahotels.com/en/capella-taipei/dining/ember-28 

焰28 西餐廳服務員充滿熱情並致力於提供嘉佩樂最高標準的服務，為每位顧客打造難忘的用餐體驗。事先預測顧客的服務需求，了解菜單、飲料單和每日特色菜的選項。 

1. 卓越顧客服務與體驗 

提供最高品質的舒適度，預測並滿足顧客需求，創造令人讚嘆的品牌體驗。 

2. 專業餐飲知識與銷售 

深入了解菜單與飲品，推薦餐酒搭配並推銷合適替代品。 

3. 營運流程與現金管理 

嚴格遵守結帳程序，處理現金與信用卡交易，並管理小費收取。 

4. 餐廳設置與日常維護 

依活動需求擺設餐桌，負責餐廳開閉店作業及設備清潔與保養。 

5. 安全管理與問題處理 

遵守安全規範，處理緊急狀況與顧客投訴，確保賓客滿意與環境安全。

焰28 西餐廳外場領班將協助焰28 西餐廳經理在其指定區域內協調並分配維護環境，並為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 

https://capellahotels.com/en/capella-taipei/dining/plume 

1.協助焰28 西餐廳經理提供服務，以實現卓越的營運績效。 

2.確實地傳達期待、認可績效並產生一致的業務成果。 

3.協助焰28 西餐廳開始與結束的工作流程，包含酒杯拋光和事前準備(如餐桌擺放，轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。 

4.協調所屬工作區域內的職務，確保服務順利進行。 

5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

6.保護顧客和同事的隱私與安全。 

7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 

8.能夠執行部門內的所有職務，並在必要時協助輪班。 

Ember 28 Western Restaurant Captain will assist the Ember 28 Western Restaurant Manager in coordinating and maintaining the environment within their designated area, providing customers with efficient, luxurious, and seamless service, as well as an exceptional dining experience. 

1. Assist the Ember 28 Western Restaurant Manager in delivering service to achieve excellent operational performance. 

2. Clearly communicate expectations, recognize performance, and generate consistent business outcomes. 

3. Assist in the opening and closing procedures for the Ember 28 Western Restaurant , including polishing glassware, preparation tasks (such as setting up tables, transitions, and cleaning), proper storage, and inventory checks after meal service. 

4. Coordinate duties within the assigned work area to ensure smooth service operations. 

5. Address and resolve customer complaints, logging customer feedback in the system. Ensure timely resolution of issues to ensure customer satisfaction. 

6. Protect the privacy and safety of both customers and colleagues. 

7. Strictly adhere to the hotel’s departmental operational standards, policies, and procedures. 

8. Be capable of performing all duties within the department and assist with shift changes when necessary.

2025/9全新開幕，業界首創獨棟三層酒吧，每層有獨特主題，不同風格，歡迎加入! 

https://capellahotels.com/en/capella-taipei/the-glasshouse 

酒吧領檯/帶位員迎接及歡迎顧客進入餐廳。負責餐廳預訂、座位排位及引導顧客就座。 

1.以微笑、眼神交流和友善的問候來歡迎和感謝顧客，並儘可能地使用顧客的姓名稱呼他們。 

2.接聽電話並接受訂位，詢問並記錄顧客的喜好或任何特殊需求/慶祝活動，將此資訊分享給廚房人員或主管。 

3.準確地記錄所有預訂，登記各項特殊需求並傳達給相關同事，以提供最高水準的用餐體驗。 

4.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 

5.了解各項酒店產品、各餐廳菜單及促銷活動。積極推銷各式優惠，盡可能提高酒店的營收。 

6.關懷候位的顧客並向他們介紹酒店服務和周遭景點的相關資訊。 

7.依照現場營運狀況、餐廳規定以及指定保留席的需求，控管餐廳的人潮以確保順利營運。 

8.引導顧客就座後，將相關資訊交接給領班。 

9.積極傾聽並回應顧客的詢問、疑慮和需求。 

10.透過陪同、文字解釋、或在紙上寫下指示等方式來協助任何殘障人士（如視力、聽力或肢體障礙）。 

11.確保餐桌擺設正確，每個座位前都有餐巾、乾淨的餐具及標準餐桌擺設中所需的各項物品。 

12.執行餐廳開店與閉店的職務，包含收納及拆卸物品、清潔設備與區域、正確存放設備、補充備品、關燈、鎖門及完成日常清潔清單。 

The The Glasshouse Bar Host/Hostess greets and welcomes guests entering the restaurant. The individual is responsible for taking dining reservations and assigning and seating guests to the table.  

1. Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest‘s name when possible. 

2. Answer phones and take dining reservations from guests, ask and record preferences or special requests/occasions, and relay this information to kitchen staff or management. 

3. Maintains accurate recording of all reservations and ensures that special preferences are logged and communicated to relevant colleagues to provide the highest level of dining experience.  

4. Maintain an up-to-date knowledge of the hotel‘s daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.  

5. Be the champion of hotel offerings, all outlet menus, and special promotions. Actively upsell or cross-promote special offers within the hotel to maximize revenue generation for the hotel.  

6. Engage guests in waiting with regards and provide more information on the property services and area attractions/offerings. 

7. Ensures smooth running of the outlet by managing customer flow among the service sections, taking into account requests for a particular table or section, depending on availability and operating standards.  

8. Escort and seat the guests at their table before handing over to the station Captain.  

9. Actively listen and respond positively to guest questions, concerns, and requests.  

10. Assist individuals with disabilities, (e.g. visually, hearing, or physically impaired) by escorting them when requested, using words to explain actions, writing directions on paper, etc.  

11. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. 

12. Performs opening and closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, restocking items, turning off lights, locking doors, and completing daily cleaning checklists.

西餐廳主任將協助西餐廳副理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 

1.協助西餐廳副理協調並分配職務，以實現卓越的營運績效。 

2.確實地傳達期待、認可績效並產生一致的業務成果。 

3.監督西餐廳開始與結束的工作流程，包含酒杯拋光和事前準備(如餐桌擺放，轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。 

4.協調所屬工作區域內的職務，確保服務順利進行。 

5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

6.保護顧客和同事的隱私與安全。 

7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 

8.能夠執行部門內的所有職務，並在必要時協助輪班。 

The Western Restaurant Supervisor assists the Western Restaurant Assistant Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests.  

1. Assists The Western Restaurant Assistant Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance. 

2. Communicates expectations, recognizes performance, and produces consistent desired business results. 

3. Supervises the workflow of opening and closing shift including polishing of glassware and mis-en-place preparation (i.e. table setting, turnover, clean up, etc.), proper storage, and count of operating equipment at the end of the day. 

4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 

5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 

6. Protect the privacy and security of guests and coworkers. 

7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 

8. Be able to perform all tasks within the department and assist in shift coverage when necessary.