2026/05/05 (二) 台北文華東方酒店 現場招募座談會 Begin Your Exceptional Journey(刊期已經結束)

☆你在找的，不只是「夜班輪值」，而是走進一個新世代旅宿品牌的黃金機會！ 

我們正在籌備全新館別 OOD Residence S-Hotel， 

邀請擁有熱忱與責任感的大夜班夥伴加入， 

一同打造兼具科技感、設計感與溫度的住宿體驗。 

▲工作內容｜你將會負責： 

處理夜間旅客入住、退房及帳務作業 

提供旅客諮詢服務，協助安排交通接送或租賃 

回應與處理顧客需求、突發事件與夜間客訴 

系統操作、電話接聽與資訊登記、R卡與房卡製作 

訂單平台請款處理、日報表編製與營收稽核 

發票開立、交班紀錄與營運資料整理 

自助機操作熟悉與初步故障排除（若有配置） 

主管交辦之其他事務支援 

△加入我們，你將享有： 

具設計感與科技力的新型住宿空間 

團隊氛圍活潑，橫向溝通順暢 

多元文化接觸機會，與國際旅客互動 

彈性發展空間，可轉調不同館別／職位 

夜班專屬津貼與績效獎金制度 

★我們正在找的你： 

具備 2 年以上櫃檯接待或飯店業經驗 

有責任感，能獨立作業與良好應變能力 

英文中等程度（聽說讀寫） 

熟悉 Word / Excel、具備中等以上打字速度（中/英文） 

能配合大夜班時段及排班制度 

具備細心、抗壓與服務熱忱 

◎薪資待遇 

月薪 NT$30,000 元起 + 夜班津貼 + 表現獎金 

（依個人資歷與表現調整） 

◎上班地點 

台北市松山區敦化北路150號 

（交通便利，近捷運站） 

◎上班時段 

大夜班：22:45 ~ 07:15（含假日輪班） 

◎所屬公司 

雀客國際酒店股份有限公司 CHECK inn 集團 

官網：https://checkinn.com.tw/

The Duty Manager assists the Front Office Manager in managing the daily operations of the Front Office department. The individual is responsible for ensuring team member‘s productivity, monitoring efficiency of all processes and creating a positive work environment. 

1. Oversee daily Front Office operations, ensuring smooth guest check-in/out, accurate billing, and seamless room assignments. 

2. Provide exceptional guest service by handling VIP guests, special requests, and resolving service issues efficiently. 

3. Support and drive GHA membership enrollment, enhancing guest loyalty and engagement. 

4. Monitor financial procedures, including cash handling, receipts, and audit compliance in coordination with the Finance team. 

5. Conduct night and day managerial duties, ensuring the highest standards of safety, service, and operational excellence. 

6. Lead, coach, and motivate the Front Office team to deliver Forbes-level service and maintain strong interdepartmental collaboration. 

7. Ensure up-to-date knowledge of hotel offerings, promotions, and local attractions to enhance the guest experience. 

值班經理將協助客務經理管理客務部門的日常運作。負責確保團隊的生產力、控管各項流程的效率並創造積極的工作環境。 

1. 監督每日前廳營運，確保入住與退房流程順暢、帳務正確、房間分配完善。 

2. 提供卓越的賓客服務，妥善接待 VIP 貴賓與特殊需求客人，並高效處理各類服務問題。 

3. 推動並支持 GHA 會員註冊計畫，提升賓客忠誠度與互動體驗。 

4. 監控財務作業流程，包括現金處理、收據及審計合規，並與財務部門緊密合作。 

5. 執行日間及夜間值班經理職責，確保安全、服務及營運品質達到最高標準。 

6. 帶領、指導並激勵前廳團隊，確保服務品質符合 Forbes 評鑑標準，並維持良好的跨部門協作。 

7. 熟悉飯店最新設施、活動、優惠及在地文化特色，為賓客提供更完善的入住體驗。

▪ 協助客人點餐、送餐、入單與結帳。 

▪ 提供友善、專業的顧客服務，主動關心客人需求。 

▪ 獨立作業能力。 

▪ 主管交辦事項。

「Bencotto」為義大利餐廳，以充滿巧思的精湛料理搭配獲奬美酒及不含酒精的特色飲品，提供賓客摩登時尚的當代義式珍饈。 

工作內容： 

• 控管同仁工作及現場運行 

• 人員管理與教育訓練 

• 餐廳行政庶務及物料管理 

• 服務流程監督與維護 

• 點餐、桌邊服務及客訴處理 

• 協助顧客配菜單與餐飲建議 

• 結帳作業與金額核對

•熟練於制服發放、套量 

•對於服裝材質的認識 

•制服縫補及修改 

•善用破損及污漬的布巾 

•為新進同仁修改適合的服裝 

•保持制服間乾淨整潔

-同仁考勤事務協助 

-宴會菜單、桌牌印製 

-協助宴會廳日常行政作業 

-執行主管交辦事項

• 確認工作區域一直處於乾淨的環境之下。 

• 與主廚及外場主管密切配合，並與內部顧客維持意見調查以瞭解客人用餐滿意度。 

• 協助炒爐區工作。 

• 確認工作區域環境清潔。 

• 參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識。 

• 執行被賦予的責任及合理的任務。 

• 完成主管交代的的工作並協助其他單位或區域。

• 確認工作區域一直處於乾淨的環境之下。 

• 與主廚及外場主管密切配合並協助炒爐區工作。 

• 確認工作區域環境清潔。 

• 參加兼職人員教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識。 

• 執行被賦予的責任及合理的任務。 

• 完成主管交代的的工作並協助其他單位或區域。

文華苑社區是由文華東方酒店管理的飯店式豪宅(The Residences at Mandarin Oriental, Taipei) ，櫃台接待專員負責提供文華東方酒店傳奇式卓越優質的服務給所有的業主、住戶、賓客及訪客。 

• 豪宅客製化櫃台服務、訪客接待 

• 信件及包裹收發管理 

• 表單整理歸檔 

• 薪資含津貼(依照實際排班計算) 

註：夜班津貼 NT$ 500元 / 次

文華苑社區是由文華東方酒店管理的飯店式豪宅(The Residences at Mandarin Oriental, Taipei) ，提供文華東方酒店傳奇式卓越優質的服務給所有的業主、住戶、賓客及訪客。  

•主要負責社區公共區域及人行道環境清潔 

•每日完成例行性工作表 

•樓層整理垃圾，回收分類 

•配合主管交代事項 

早班 08:00-16:30 / 中班 09:30-18:00 / 晚班 13:00-21:30

•客房餐廳布巾送洗 清點 整燙作業。 

•平燙機清潔與操作。 

•具飯店洗衣房或相關經驗尤佳。 

•確保工作環境保持高水平的清潔。

•客衣制服清洗 烘乾,整燙。 

•洗衣房內機器操作。 

•具飯店洗衣房或洗衣工廠經驗尤佳。 

•確保工作環境保持高水平的清潔。 

•其他主管交代事項。

文華苑社區是由文華東方酒店管理的飯店式豪宅(The Residences at Mandarin Oriental, Taipei) ，提供文華東方酒店傳奇式卓越優質的服務給所有的業主、住戶、賓客及訪客。  

•主要負責社區公共區域及人行道環境清潔 

•每日完成例行性工作表 

•樓層整理垃圾，回收分類 

•配合主管交代事項 

早班 08:00-16:30 / 中班 09:30-18:00 / 晚班 13:00-21:30

•協助廚師把做好的菜擺在餐檯 

•協助餐盤清洗 

•整理桌面 

•餐具洗滌

文華苑社區是由文華東方酒店管理的飯店式豪宅(The Residences at Mandarin Oriental, Taipei) ，櫃台接待專員負責提供文華東方酒店傳奇式卓越優質的服務給所有的業主、住戶、賓客及訪客。 

以下為工作內容敘述： 

•訪客接待及廠商引導。  

•信件、包裹及外送收發服務。 

•社區公設巡檢及頂樓戶外公設環境清潔。 

•公設接待服務，基本咖啡、飲品調製。

•提供傳奇式之優質顧客體驗。 

•提供泳池邊基本餐飲服務。 

•確保泳池之清潔度及服務品質。 

•維護環境品質。 

•與顧客維持良好之互動關係。

業務專員負責協助行銷業務主管並支援各項銷售流程相關行政業務。同時擔任業務部對外聯絡窗口，透過電話和電子郵件與顧客溝通並回覆需求。 

1. 支援行銷業務部，執行各項行政職務（例如文件歸檔、打字、影印、發送電子郵件、傳真及信件）。 

2. 依照行銷業務主管的指示，安排與協調各項會議行事曆、議程以及所需文件。 

3. 隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 

4. 於業務相關系統內輸入、檢索、協調並驗證各項資訊（例如佣金、業務來源、第三方資訊等）。 

5. 維護各項專有資料與資訊的機密性。 

6. 準備並審查各項書面文件（例如工作日誌、商業信函、備忘錄、報告），包含校對與編輯各項資訊，以確保其準確性和完整性。 

7. 確保工作區域保持整潔有序。 

8. 處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

The Sales Coordinator is responsible for providing administrative support to the Director of Sales and Marketing in the organization of sales-related documents throughout the sales process. The individual also serves as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. 

1.Perform general office duties to support Sales & Marketing (e.g. filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).  

2. Coordinate and organize meeting schedules, agenda and required documents as instructed by the DOSM.  

3. Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.  

4. Enter, retrieve, reconcile, and verify information (e.g. commissions, leads, third parties) in software involved in the sales process. 

5. Maintain confidentiality of proprietary materials and information. 

6. Prepare and review written documents (e.g. daily logs, business letters, memoranda, reports) including proofreading and editing written information to ensure accuracy and completeness. 

7. Ensures that work area is kept neat, organized and clean at all times. 

8. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.

對客房、公共區域打掃乾淨後進行檢查，確保品質標準。列印房態差異報表，驗證客房狀態，確定不一致的客房，確定客房清潔的優先順序，並更新退房狀態。協助客房經理管理日常運營，協調客房部與工程部、前臺的溝通。準備、工作報表，完成所需的文書工作。協助客房經理招聘、培訓、評估、諮詢、懲戒、激勵和指導員工等工作。 

1.掌握酒店客房狀態，客人情況及其它相關資訊。 

2.檢查員工服儀，行為規範及到崗情況。 

3.制定工作計畫，培訓計畫及年度預算。 

4.安排主管排班，分配工作任務並進行分工。 

5.檢查監督各工作區域的清潔衛生和服務品質。 

6.負責本部門所有機器設備的維護保養與更新。 

7.檢查各分部主管制定的工作計畫。 

8.每天抽查重要客人的房間、空房及維修房。 

9.督導檢查各分部的培訓。 

10.督導檢查各辦公室工作流程及工作狀況。 

11.處理客人投訴。 

12.熟悉部門內各方位的消防系統開關、設施的位置及使用方法。 

13.完成上級安排的其它各項工作。 

Inspect guest rooms, public areas, etc. after being cleaned by the Housekeeper to ensure quality standards. Run discrepancy reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update the status of departing guest rooms. Assist the Housekeeping manager in managing the daily operations. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office. Prepare, distribute, and communicate changes in assignment sheets. Complete the required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.  

1. Have the room status, the information of guests, and any other things 

2. Checking the employee’s grooming, behaviors, and attendance. 

3. Making a working plan, training plan, and annual budget 

4. Arranging supervisor’s shift, tasks and dividing work  

5. Checking sanitation hygiene and service in all working areas. 

6. Responsible for the equipment’s corrective maintenance and update 

7. Checking the working plan of supervisors 

8. Snap Checking the guest’s room, empty room and repair room 

9. Checking the training of Sub-sector 

10. Checking working procedures and status in every office 

11. Solving the guests’ complaints 

12. Knowledge of fire protection systems, the location of equipment, and using method 

13. Finish other works assigned by leaders.

中餐廳領班將協助中餐廳主任在其負責區域內提供顧客服務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 

1.協助中餐廳主任提供顧客服務，以實現卓越的營運績效。 

2.確實地傳達期待、認可績效並產生一致的業務成果。 

3.監督中餐廳開始與結束的工作流程，包含酒杯拋光和事前準備(如餐桌擺放，轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。 

4.協調所屬工作區域內的職務，確保服務順利進行。 

5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

6.保護顧客和同事的隱私與安全。 

7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 

8.能夠執行部門內的所有職務，並在必要時協助輪班。 

The Chinese Restaurant Captain assists the Chinese Restaurant Supervisor in providing guest service, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests.  

1. Assists The Chinese Restaurant Assistant Supervisor in providing guest service and delegating daily tasks to deliver an exceptional operating performance. 

2. Communicates expectations, recognizes performance, and produces consistent desired business results. 

3. Supervises the workflow of opening and closing shift including polishing of glassware and mis-en-place preparation (i.e. table setting, turnover, clean up, etc.), proper storage, and count of operating equipment at the end of the day. 

4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 

5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 

6. Protect the privacy and security of guests and coworkers. 

7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 

8. Be able to perform all tasks within the department and assist in shift coverage when necessary.

服務員充滿熱情並致力於提供嘉佩樂最高標準的服務，為每位顧客打造難忘的用餐體驗。事先預測顧客的服務需求，了解菜單、飲料單和每日特色菜的選項。 

The Restaurant Server is an enthusiastic member who is dedicated to providing the highest standard of Capella in the curation of a memorable dining experience to all guests. The individual anticipates and service guests needs and is knowledgeable about all available menu options, beverage lists and daily specials. 

1. 提供最高品質的舒適度，傳達嘉佩樂品牌、價值和願景，為顧客和團隊成員創造令人讚嘆的體驗 

2. 預測顧客的服務需求，包含詢問顧客問題以了解需求，透過記錄喜好來提供個人化服務。 

3. 確實檢查並結帳，遵守各項現金交易和信用卡交易流程/規範，包含增加及收取小費。 

4. 充分了解菜單中的餐點和飲料品項並能夠推薦餐酒搭配以及推銷合適的替代品項。 

5. 遵守各項部門的安全規定和流程，確保環境整潔及安全。 

6. 專業、積極、即時地滿足顧客的服務需求。 

7. 向廚房傳達各項餐點需求、飲食禁忌或其他特殊需求。 

8. 充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。 

9. 處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

10. 依照活動類型和服務規定擺設餐桌，包含桌巾、杯盤和餐具的類型，確保各項用品均符合品質標準。 

11. 執行餐廳開店與閉店的職務，包含收納及拆卸物品、清潔設備與區域、正確存放設備、將冰箱上鎖、補充備品、關燈、鎖門及完成日常清潔清單。 

12. 使用各樣瓷器、玻璃杯和銀器前須拋光並檢查其外觀及清潔度。  

13. 充分了解菜單中的每道餐點和飲料的成分與價格。 

14. 遵循酒店特定流程處理任何緊急情況（如疏散、醫療緊急情況、自然災害）。 

1. Provide the highest level of guest comfort and ensures the delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members. 

2. Anticipate guests‘ service needs, including asking questions of guests to better understand their needs and provide personalized service through noting down guest preferences. 

3. Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity. 

4. Be knowledgeable in food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. 

5. Adhere to all departmental safety and security policies and procedures to ensure a clean, safe, and secure environment.  

6. Address guests‘ service needs in a professional, positive, and timely manner. 

7. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. 

8. Recognizes the importance of Forbes standards as to deliver excellent audit and service performance. 

9. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction. 

10. Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.  

11. Perform closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.  

12. Polishes and inspects the cleanliness and presentation all china, glass, and silver prior to use. 

13. To be knowledgeable of all ingredients and prices of the food and beverage listed on the menu. 

14. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).