台北碧瑤飯店-早班櫃檯人員（歡迎無經驗者）

房務主任是房務部團隊的重要一分子，負責酒店的清潔和對細節的關注。確保每間客房皆符合酒店所規定的最高清潔標準。管理其負責樓層的房務員，詳細檢查他們的清潔工作。 

1.有效地與房務協調員和櫃台溝通房況，以確保客房及時準備就緒並滿足顧客的特殊需求。 

2.確保所負責的樓層順利運作，將各項職務平均分配給房務員。 

3.負責評量房務員的表現，增進整房流程並徹底檢查客房，以確保客房符合酒店所規定的最高清潔標準。 

4.定期進行樓層儲藏室庫存盤點，以確保備品充足且各項設備皆良好維護，從而大幅提升營運效率。 

5.確保所負責的樓層的儲藏室保持整潔。各項清潔設備、用品和化學物均有確實標示以正確使用及儲存。 

6.進行入職培訓與在職訓練，解釋各項規定、工作流程，示範如何使用並維護設備。 

7.確保所有團隊成員充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。 

8.鼓勵並建立正向的工作環境，為團隊成員提供支援。指導房務員並提供建設性回饋以提升其工作表面。 

9.賦予團隊成員自主權和責任感，以超越顧客的期望。分派任務並定期回饋。 

10.向房務協調員回報所負責樓層中發現的任何問題、損壞或故障。追蹤維修工單狀態，確保問題已解決並確實更新客房狀態。 

11.處理並排解顧客抱怨，在系統內登錄顧客意見回饋，確保及時解決問題及回報補償措施。 

12.嚴格遵守酒店所制定的工作場所安全和保障規定。 

The Housekeeping Supervisor is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel. The individual is responsible for ensuring all guest rooms meet the highest standards as set by the hotel. The Housekeeping Supervisor oversees both Room Attendants and Houseman working on the assigned floors, conducting detailed inspections of their work. 

1.Responsible for the smooth operation of the floor assigned, ensuring that all duties are fairly distributed to the Housekeeping Attendants. 

2.Effectively communicate with the Coordinator and Front Office on guest room status to ensure timely room readiness and that all guests‘ special requests are adhered to.  

3.Responsible for the performance of the Housekeeping Attendants on the assigned floor by facilitating guest room servicing process and conducting thorough inspection of to ensure highest level of room cleanliness according to the hotel‘s standards.  

4.Maximizes operational efficiency by perform floor pantry inventory check on a timely basis to ensure adequate supplies and that equipment are well-maintained in good working condition. 

5.Ensures that the assigned floor pantry is kept clean and organized at all times. All cleaning equipment, supplies and chemicals are property stored, handled and correctly labelled.  

6.Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. 

7.Ensure all team members recognizes the importance of Forbes standards as to deliver excellent audit and service performance.  

8.Provides support to team members by establishing and encouraging a positive and harmonious work environment. Mentors and offer guidance Attendants through constructive feedback to improve performance. 

9.Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback. 

10.Report any issue or damages and breakdowns found on the assigned floors to the coordinator. Follow up with the work order status to ensure that issue is resolved and update guest room status accurately.  

11.Handle any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner.  

12.Establishes and maintains strict compliance to work place safety and security policies set by the hotel.

•提供傳奇式之優質顧客體驗。 

•提供泳池邊基本餐飲服務。 

•確保泳池之清潔度及服務品質。 

•維護環境品質。 

•與顧客維持良好之互動關係。

客服人員在值班時是透用電話, 並且在大多數情況下是顧客與酒店的第一接觸點!從更廣泛的範圍來看，客服務中心的電話是要非常重要的，作為酒店的聲音，您將為所有來電者創造效率，友善和溫暖的印象。 

The Guest Service Officer is directly responsible for the Switchboard whilst on duty. On a broader scale the Guest Service Center telephone is to beware that as the “voice of the hotel, and at most times the first point of contact with the Hotel, you are to create an impression of efficiency, friendliness and warmth to all callers to the hotel.

台北文華東方酒店酒吧簡介： 

• M.O. Bar沿襲 1920 年代裝飾藝術風格，結合多樣化的舒適客席區，提供一系列精心調製的雞尾酒、頂級香檳、葡萄酒與各式烈酒服務。 

工作內容： 

• 酒單內容介紹與推薦  

• 飲品、酒類調製 

• 酒吧庶務工作

•提供顧客專業美容美體按摩服務及相關產品知識及行銷。 

•維持所有中心之操作、包含相關設施功能運作及接受教育訓練。 

•芳療中心日常的整體營運、確認工作區域乾淨衛生且符合飯店標準。 

•完成主管交辦事項, 遵循飯店各項標準。 

•提供芳療技術服務 

•提供美容保養、精油芳療、壓力抒解及養生保健等知識傳達 

•維護良好顧客關係

• 協助房務經理及房務主任，管理房務部的日常運作，確保遵守台北文華東方酒店及文華東方酒店集團的標準和政策。 

• 規劃、組織並領導房務團隊，提高效率，為所有賓客提供傳奇品質體驗。 

• 監督並維持客房的清潔與維護，確保達到頂級奢華酒店的標準。 

• 管理房務用品的庫存和供應，確保存貨充足，同時控制成本。 

• 培訓並指導房務同仁，提升服務品質和專業技能。 

• 確保衛生、安全和環保政策的實施，遵守酒店和相關法規的標準。 

• 專業地處理賓客投訴，提供迅速且有效的解決方案，以提升賓客滿意度。 

• 與其他部門協調合作，確保酒店運營順暢，優化賓客體驗。 

• Assist the Housekeeping Manager and Housekeeping Supervisor in managing the daily operations of the Housekeeping Department, ensuring adherence to the standards and policies of Mandarin Oriental, Taipei and the Mandarin Oriental Hotel Group. 

• Plan, organize, and lead the housekeeping team to enhance efficiency and deliver a Legendary Quality Experience to all guests. 

• Supervise and maintain the cleanliness and upkeep of guest rooms, ensuring they meet the standards of a top-tier luxury hotel. 

• Manage housekeeping inventory and supplies, ensuring sufficient stock while maintaining cost control. 

• Train and guide housekeeping colleagues, enhancing service quality and professional skills. 

• Ensure hygiene, safety, and environmental policies are implemented and followed, complying with hotel and regulatory standards. 

• Handle guest complaints professionally, providing prompt and effective solutions to enhance guest satisfaction. 

• Coordinate with other departments to ensure smooth hotel operations and optimize the guest experience.

•完成主管交代的的工作並協助其他單位或區域 

•提供給廚房專業支援 

•依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。  

•協助整體廚房相關事宜，掌握食物的品質 

•遵守廚房的製造過程符合HACCP規範 

•Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. 

•Provide professional support to the Kitchen 

•Maintain a high standard of all food preparation and service, according to the standards required by the management.  

•Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge.

• Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering.  

• Excel in delivering Legendary Quality Experience to guests. 

• To provide a courteous and professional service following at all times. 

• Ensure full knowledge and understand of LQE is delivered to the gussets at all times.  

• Assist in providing exceptional service through the phone. 

• To maintain good working relationships with your own colleagues, and all other departments. 

• To have a complete understanding of and adhere to the hotel‘s policy relating to fire, hygiene health and safety 

• To maintain a high standard of personal appearance and hygiene at all times.

•小型製冰機每月清洗。  

•提供住客所需服務，備品的遞送，客房清潔 

•主管交辦事項。 

•另有大夜津貼(NT$ 250/次)。 

『前三個月須先在早晚班受訓，待評估能獨立作業後才會安排在夜間值班』

•確認工作區域一直處於乾淨的環境之下 

•向央廚領取魚肉類並且確認廚房間的轉帳是否正確 

•記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

•完成主管交代的的工作並協助其他單位或區域 

•參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識 

•執行每季、每兩年或是每年的營業器具盤點 

•執行被賦予的責任及合理的任務 

• 依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。  

• 協助整體廚房相關事宜，掌握食物的品質

1. 負責大夜班客房點餐及早餐備餐相關事宜。 

2. 確保食材品質及衛生符合標準，並適時提供建議及協助教育訓練。 

3. 製作餐點並負責餐期前的備料及出餐流程。 

4. 配合主管安排及協助廚務相關工作。 

5. 準備營業期間點菜及宴會所需菜餚，確保供應順暢。 

6. 確保食品符合衛生管理規範，並維護工作區域整潔。 

7. 另有大夜津貼

Located on the ground floor, adjacent to the lobby, The Jade Lounge is an elegant lounge. Benefitting from lots of natural daylight and atmospherically lit at night, The Jade Lounge provides a sophisticated spot in which to enjoy traditional afternoon tea and exquisite pastries, complemented by a fine selection of European and Chinese teas. 

風格優雅別致的「青隅」位於酒店一樓，緊鄰大廳，白天擁有絕佳天然採光，是賓客在台北都會中愜意享受文華東方著名的經典英式下午茶、與品味歐洲優質茶飲和精選中式茗茶的絕佳場所。 

•菜單內容介紹與推薦 

•點餐及送餐服務 

•顧客用餐時桌邊服務 

•送餐前準備和餐後餐具擦拭、整理 

•確保餐點的品質及餐前的擺設 

•Introduce and recommend menu to guest. 

•Taking order and deliver service 

•Table service during dining 

•Preparation before dining and tableware wipeness 

•Ensure the quality and plating of cuisine

客服人員在值班時是透過電話, 並且在大多數情況下是顧客與酒店的第一接觸點在更廣泛的範圍內，客服務中心的電話是要非常重要的，作為酒店的聲音，您將為所有來電者創造效率，友善和溫暖的印象。 

The Guest Service Officer is directly responsible for the Switchboard whilst on duty. On a broader scale the Guest Service Center telephone is to beware that as the “voice of the hotel, and at most times the first point of contact with the Hotel, you are to create an impression of efficiency, friendliness and warmth to all callers to the hotel.

時薪 200 元 (長期PT 會依工作表現調整薪資) 

• 協助客房清潔之前處理作業 

1. 收拾客房垃圾 

2. 拆收使用過的床單與毛巾 

3. 願意學習鋪床技能 

4. 客房飲用水補充(每房六瓶) 

5. 工作後環境清潔與善後 

時薪 220 ( 或NT 220 / 點 (間)) 

• 有星級旅館房務員工作經驗 

•能獨立清潔一間客房 (需遵守酒店的清潔標準，不草率敷衍了事) 

•Minibar 入帳與補貨 

•維護及保持良好的工作環境  

• 維持備品室之整齊清潔 •.向樓層主管報告所有破損物品及設備 

•初期認識客房及學習期間，採時薪計，待能獨立作業後，以點數計 (客房有大小之分，分別為1 ~3 點不等。 

•時間彈性，若有想要夜間兼職夜床服務者，也歡迎與我們聯繫喔!

• 執行麵包廚房現場操作的工作 

• 記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

• 確認工作區域一直處於乾淨的環境 

• 準備食材協助基本的備餐及依照主管要求協助各個區域工作

• 完成主管交代的的工作並協助其他單位或區域 

• 提供給廚房專業支援 

• 依照食品安全衛生管理規章標準，於廚房執行標準的食材準備工作。  

• 協助整體廚房相關事宜，掌握食物的品質 

• 遵守廚房的製造過程符合HACCP規範 

• Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. 

• Provide professional support to the Kitchen 

• Maintain a high standard of all food preparation and service, according to the standards required by the management.  

• Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge.

• 協助擺盤台工作 

• 確認工作區域一直處於乾淨的環境之下。 

• 記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

• 完成主管交代的的工作並協助其他單位或區域 

• Works for dish up station 

• To ensure that the working area is clean at all the time. 

• Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge. 

• Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen.

• 協助蒸籠區工作 

• 確認工作區域一直處於乾淨的環境之下，向央廚領取魚肉類並且確認廚房間的轉帳是否正確 

• 記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

• 完成主管交代的的工作並協助其他單位或區域 

• 參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識

• 完成主管交代的的工作並協助其他單位或區域 

• 提供給廚房專業支援 

• 依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。  

• 協助整體廚房相關事宜，掌握食物的品質 

• 遵守廚房的製造過程符合HACCP規範 

• Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. 

• Provide professional support to the Kitchen 

• Maintain a high standard of all food preparation and service, according to the standards required by the management.  

• Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge.

•確認工作區域一直處於乾淨的環境之下 

•向央廚領取魚肉類並且確認廚房間的轉帳是否正確 

•記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

•完成主管交代的的工作並協助其他單位或區域 

•參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識 

•執行每季、每兩年或是每年的營業器具盤點 

•執行被賦予的責任及合理的任務 

•依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。  

•協助整體廚房相關事宜，掌握食物的品質