【台北101｜國際地標職場】法金 - 客戶關係助理ARM(大台北地區)

In this role, you’re expected to:  

Review market announcements related to corporate action events within TWSE MOPS. 

Verify and approve announcements created by the maker, conduct entitlement reconciliation reviews, and perform payment reconciliation reviews. Investigate and resolve any discrepancies or breaks. 

Follow up on voluntary corporate action events to ensure all instructions are executed accurately and timely. 

Participate in the implementation of assigned projects, including new products and services. This involves gathering requirements, participating in system testing, and escalating any issues to the technology team. 

Monitor daily checklist and EOD process to ensure there is no missing items 

Appropriately assess risk when business decisions are made, demonstrating consideration for the firm‘s reputation and safeguarding Citigroup, its clients, and assets. This includes driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

In this role, you’re expected to:  

Process securities transactions, provide analytic input for traders and aid in review of derivative products 

Identify and resolve securities and derivative settlement issues, and make process improvement recommendations to leadership 

Analyze moderately complex reports to satisfy management requirements, aid in control activities, and contribute to the launch of product services 

Monitor and suggest solutions to errors to minimize risk to the bank, through an intermediate knowledge of procedural requirements 

Escalate transaction processing issues to the appropriate department and collaborate on a solution 

Design and analyze moderately complex reports, in coordination with standards set by direct leadership 

Assist with control activities, and the launch of new products and services 

Ensure processes adhere to audit and control policies 

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm‘s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Responsibilities: 

Identify project resources, monitor work and budget, and mitigate risks v 

Ensure satisfactory completion of daily project operations in backing of existing and new clients, including all regulatory requirements 

Develop, implement and track appropriate KPIs (key performance indicator) and SLAs (service level agreement) for the group 

Recommend and implement new systems and enhancements to securities processing procedures 

Provide an in-depth analysis and develop solutions to issues related to securities processing or hedge fund activities 

Conduct discovery and due diligence activities with clients to meet their needs 

Assess service quality and identify areas for improvement 

Advise and coach new/lower level personnel 

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm‘s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

In this role, you’re expected to:  

Inter Bank Remittance -domestic payment /return payment processing. 

Tax payment processing. 

Follow up pending items and resolve various issues. Handle customer/non-customer online service inquiries and offline investigation. 

Follow procedures and controls required. 

Provide feedback on project related activities. 

Conduct UAT/PROD testing if required. 

Support management for administrative functions. 

To perform sanction disposition.

In this role, you’re expected to:  

Process and complete settlement of daily transactions instructed by clients 

Daily reconciliation of general ledger balances to the sub-ledger 

Preparation of reconciliation package 

Identify and clear accounting exceptions and mismatched items 

Analyze reoccurring issues and assist in developing process improvements 

Monitoring status of aged breaks on balance sheet accounts 

Exercise sound judgement regarding the proper application of accounting principles to reconciliations 

Effectively communicate with team members, management and business partners 

Respond to Balance Sheet Substantiation team requests for information 

Ensure financial reporting deadlines are met 

Participate in and/or lead projects as assigned 

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm‘s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

In this role, you’re expected to:  

Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices 

Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.) 

Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor 

Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy 

Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards 

Maintain BSU tool 

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm‘s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

In this role, you’re expected to:  

Process clearance and settlement of Taiwan cash securities transactions 

Utilize data analysis tools and methodologies, in conjunction with professional judgement to make process improvement recommendations 

Resolve settlement related issues and escalate as needed; recommend solutions to resolve complex issues 

Participate in the implementation of assigned projects, including new products, services and upgrades to platforms 

Identify policy gaps and formulate new policies to enhance the streamlining of trade flow processes 

Monitor and provide solutions to errors to minimize risk to the firm 

Provide informal guidance, and/or on the job training to new team members 

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm‘s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

In this role, you’re expected to:  

Client Services: 

Serve as a primary point of contact for internal and external client inquiries via email and phone, providing timely and accurate resolutions with regards to pre/post trade issues and enquiries. 

Trade Lifecycle Management: 

Resolve complex process problems in global and local systems which require an in-depth evaluation of basic securities processing procedures and industry standards. 

Process pre trade/trade capture, allocations, confirmations/affiliations, FOBO/P&L reconciliation, and client service. 

System & Data Integrity: 

Oversee the set-up of new client, while representing a securities processing team, and acting as the analytical and procedural expert. 

Serve as analytical or procedural expert for securities processing deliverables/initiatives. 

Assist with the development of new techniques and streamlining trade processing activities. 

Regulatory & Exchange Reporting: 

Prepare and submit mandatory reporting to the exchange, including Day Trading and Omnibus allocation, ensuring full compliance with regulatory requirements. 

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm‘s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

1. Microsoft Access 連結資料庫，依需求撰寫查詢指令及篩選條件，製成Excel或PowerPoint格式供其他單位後續使用。 

2.使用Wscript撰寫程式，依需求自動化批次下載資料或產出報表。 

3.利用Excel函數，依需求編製報表。 

※本職缺歡迎身障人士主動投遞履歷應徵

Citi Commercial Bank offers its clients the convenience, a global banking network, thought leadership and global financial capabilities of Citi. We deliver extensive industry knowledge, local expertise and dedicated service support to Mid-Market companies, with an international footprint. We are focused on providing banking and financial solutions to our clients across 5 key growth industries - Business & Professional Services, Industrials, Digital, Technology & Communications, Consumer and Healthcare. 

The primary responsibility of the Associate will be, in cooperation with the Senior Relationship Managers, servicing the banking & financing needs of international Mid-Market clients, deepening existing client relationships and acquiring & onboarding new commercial banking clients. 

Responsibilities: 

Build relationships with Citi network and operational teams, becoming one of the key contacts for clients’ requests, internal requests/escalation and resolution. 

Support Senior Relationship manager in management of assigned portfolio of clients. 

Work closely with Senior Relationship Managers to ensure we provide a ‘Client First‘ approach and help to deliver outstanding day to day banking & operational support to our Mid-Market clients. 

In cooperation with Senior Relationship Manager calls on clients and maximise ‘One Citi’ client experience, by proactively leveraging and sharing Citi’s market leading insights, global network and solutions. 

Monitor and support products’ implementation processes, clients on-boarding process and manage sales CRM platform. 

Liaise with Relationship Associate to ensure adherence to global KYC (Know Your Customer) standards during the onboarding process and, on an ongoing basis, ensuring the appropriate compliance deliverables are met. 

Develops and maintains strong ties with Commercial Banking teams across the globe, in particular CCB colleagues working across the same sector vertical, CCB colleagues supporting subsidiary businesses overseas (Commercial Subsidiaries Group). Collaborate and work closely with various product teams (cash sales, trade finance, markets, corporate finance), Underwriting / Risk teams. 

Work with Senior Relationship Managers to analyse client relationships, risks & opportunities, assists with credit application write-up, financial spreading, deal structuring, returns calculation, documentation review & preparation. Administrate the credit relationship of clients, ensuring the proper application of policies and institutional processes. 

Understand key commercial banking processes & solutions, including Transactional Banking, FX, Trade, Treasury, Working Capital and Lending products. 

Support Senior Relationship Managers on solutioning assessment, preparation of pitch books and meeting materials, assists with new clients’ acquisition. 

Work collaboratively with key internal stakeholders across CCB, share best practice across teams in order to deliver ‘best in class‘ relationship management to new and existing clients. 

Appropriately assess risk when business decisions are made, demonstrating consideration for the firm‘s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Citi Commercial Bank offers its clients the convenience, a global banking network, thought leadership and global financial capabilities of Citi. We deliver extensive industry knowledge, local expertise and dedicated service support to Mid-Market companies, with an international footprint. We are focused on providing banking and financial solutions to our clients across 5 key growth industries - Business & Professional Services, Industrials, Digital, Technology & Communications, Consumer and Healthcare. 

The primary responsibility of the Associate will be, in cooperation with the Senior Relationship Managers, servicing the banking & financing needs of international Mid-Market clients, deepening existing client relationships and acquiring & onboarding new commercial banking clients. 

Responsibilities: 

Build relationships with Citi network and operational teams, becoming one of the key contacts for clients’ requests, internal requests/escalation and resolution. 

Support Senior Relationship manager in management of assigned portfolio of clients. 

Work closely with Senior Relationship Managers to ensure we provide a ‘Client First‘ approach and help to deliver outstanding day to day banking & operational support to our Mid-Market clients. 

In cooperation with Senior Relationship Manager calls on clients and maximise ‘One Citi’ client experience, by proactively leveraging and sharing Citi’s market leading insights, global network and solutions. 

Monitor and support products’ implementation processes, clients on-boarding process and manage sales CRM platform. 

Liaise with Relationship Associate to ensure adherence to global KYC (Know Your Customer) standards during the onboarding process and, on an ongoing basis, ensuring the appropriate compliance deliverables are met. 

Develops and maintains strong ties with Commercial Banking teams across the globe, in particular CCB colleagues working across the same sector vertical, CCB colleagues supporting subsidiary businesses overseas (Commercial Subsidiaries Group). Collaborate and work closely with various product teams (cash sales, trade finance, markets, corporate finance), Underwriting / Risk teams. 

Work with Senior Relationship Managers to analyse client relationships, risks & opportunities, assists with credit application write-up, financial spreading, deal structuring, returns calculation, documentation review & preparation. Administrate the credit relationship of clients, ensuring the proper application of policies and institutional processes. 

Understand key commercial banking processes & solutions, including Transactional Banking, FX, Trade, Treasury, Working Capital and Lending products. 

Support Senior Relationship Managers on solutioning assessment, preparation of pitch books and meeting materials, assists with new clients’ acquisition. 

Work collaboratively with key internal stakeholders across CCB, share best practice across teams in order to deliver ‘best in class‘ relationship management to new and existing clients. 

Appropriately assess risk when business decisions are made, demonstrating consideration for the firm‘s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

1.監督/覆核/執行日常市場風險管理工作(金融商品評價、限額控管、管理報表製作、價格偏離檢查…) 

2.市場風險相關會議/專案之參與/呈報/決策 

3.其它部門間市場風險相關控管工作之溝通與協調 

4.上級主管各項交辦任務 

※本職缺歡迎身障人士主動投遞履歷應徵

1. 協助PM結構融資、聯合授信案授信架構擬定。 

2. 協助籌組聯貸銀行團(含聯合授信說明書之製作)、銀行關係之建立與維護、聯貸業務客戶之聯繫。 

※本職缺歡迎身障人士主動投遞履歷應徵

1.協助PM就各式信託商品架構及信託契約之擬訂、簽核。  

2.信託附屬業務。 

3.洗錢防制及受益人辨識作業。 

4.其他主管交辦事項。 

※本職缺歡迎身障人士主動投遞履歷應徵

(A) 櫃台交易處理 

1. 處理現金、支票、國內外匯款及外匯交易。 

2.為客戶提供櫃台服務。 

3.處理開戶/ 銷戶、存款/ 放款相關程序。 

4.得管理櫃檯現金運轉，通過對現金、貴重物品、金庫/鑰匙和密碼的有效監控和保管來實行分行交易運作。 

(B) 推銷銀行產品/ 服務 

1.在處理櫃台交易時，辨別潛在客戶並將其引薦給銷售人員，在適當情況下向客戶交叉銷售銀行產品。 

(C) 客戶體驗管理 

1.按照銀行要求的服務標準，為客戶提供優質的服務。 

2.處理和跟進客戶的查詢、要求和交易，以確保客戶滿意度。 

(D) 稽核和合規監控 

1.遵守銀行的政策、標準、操作準則/ 規程、保安和內部控制及合規措施。  

2.遵守政府和金管會制定的規則和規定。

Business Function 

As a leader in treasury operations, DBS extends a broad range of capabilities in foreign exchange and derivatives, money market and securities trading, to corporations and financial institutions. DBS trades in a comprehensive product range, including foreign exchange, as well as interest rates and derivatives. Treasury & Markets (T&M) provides total solutions to serve DBS clients‘ hedging and investment needs with a regional emphasis. We have a strong record in providing innovative wealth management solutions to our individual investors. We are a leader in SGD and regional products with an excellent, customer-driven research capability and with cutting-edge risk management technology and systems. 

Responsibilities: 

- Collaborate with sales teams and clients to understand their needs and objectives for financial transactions. 

- Design and create customized financial structures that align with client requirements, considering factors such as risk appetite, cost-effectiveness, and legal compliance. 

- Conduct thorough quantitative and qualitative analyses to evaluate the feasibility and profitability of proposed structures. 

- Collaborate with legal and compliance teams to ensure structures adhere to regulatory guidelines and mitigate legal risks and prepare English & Chinese term-sheet. 

- Monitor and assess the performance of structured transactions, providing recommendations for adjustments or refinements as needed. 

- Stay updated on industry developments, emerging trends, and regulatory changes that may impact structured finance activities. 

- Contribute to the development and enhancement of structuring methodologies, tools, and processes to improve efficiency and accuracy.

(A) 櫃台交易處理 

1. 處理現金、支票、國內外匯款及外匯交易。 

2.為客戶提供櫃台服務。 

3.處理開戶/ 銷戶、存款/ 放款相關程序。 

4.得管理櫃檯現金運轉，通過對現金、貴重物品、金庫/鑰匙和密碼的有效監控和保管來實行分行交易運作。 

(B) 推銷銀行產品/ 服務 

1.在處理櫃台交易時，辨別潛在客戶並將其引薦給銷售人員，在適當情況下向客戶交叉銷售銀行產品。 

(C) 客戶體驗管理 

1.按照銀行要求的服務標準，為客戶提供優質的服務。 

2.處理和跟進客戶的查詢、要求和交易，以確保客戶滿意度。 

(D) 稽核和合規監控 

1.遵守銀行的政策、標準、操作準則/ 規程、保安和內部控制及合規措施。  

2.遵守政府和金管會制定的規則和規定。

1. 衡量、診斷與風險預測，製作管理性報表及簡報，挖掘數據價值，開發統計模型。 

2. 個人貸款案件覆審。 

3. 其他事務性工作。 

※本職缺歡迎身障人士主動投遞履歷應徵

1.負責駐點分行房貸業務推廣，和分行商圈通路經營。 

2.透過產品流程培養房貸專業技能、產品銷售技巧、客戶經營開發等職能。 

3.協助轉介個人財管經營與金融商機 

※請至中信官方招募網站投遞履歷： 

https://ctbcholding.wd3.myworkdayjobs.com/zh-TW/External/details/LFA-_JR2402

Job Description 

1. Support sales head/team lead for business planning/strategy execution to achieve the sales revenue target; selective clients coverage 

2. Overseeing various projects/sales initiatives aimed at improving Sales team work flow efficiency in the fast pace environment 

3. Collaborate with cross-functional teams, stakeholders and bridge the communication of various Sales team projects and initiatives, including IBG & CBG MtJ, data & digital initiatives, business planning and analysis, etc.