【總管理處】業務專員/主任

1.熟悉公司行號、旅行社、國旅等團體市場，並擅長開發維護與業務推展。  

2.積極負責，具良好溝通協調能力，抗壓性高，自主能力強，配合行銷業務相關事宜。  

3.建立良好關係和尋找業務機會，商定最適合的價格以爭取最大的利潤並達成業績目標。  

4. 負責團體訂房(含相關訂餐會議)或團務統籌，相關帳款處理宜。  

5.定期督導整體業績及住房率之提升。 

6.定期提供業務銷售狀況報表。  

7.主管交辦事宜 

8.業績獎金另計

Skills and Knowledge  

1. Excellent selling skills and understanding of sales processes 

2. Strong analytical skills to develop and review reports (including Revenue  

Management) and determine other opportunities and ways to increase business  

levels. 

4. Ability to prioritize and organize multiple work assignments and delegate  

responsibility effectively. 

5. Ability to communicate the Capella ethos to the Sales Team, to other employees  

at a property level and to guests 

6. Strong problem-solving and organizational skills. 

7. Strong presentation and platform skills. 

8. Excellent negotiation skills 

9. Strong customer and employee relations skills 

10. Builds the department top line revenue by adhering to sales strategy guidelines  

set forth by the Director of Sales & Marketing. Identifies revenue opportunities  

for the hotel based on the event profile. 

11. Excels at proactive selling. Targets key accounts, markets, or segments with  

heavy emphasis on proactive solicitation and account saturation. Proactively  

identifies, qualifies, and solicits new business to achieve personal and hotel  

revenue goals. Focuses on accounts with larger potential sales revenue. 

12. Requires advanced knowledge of the principles and practices within the  

sales/marketing/hospitality profession. 

13. Ensures a high level of customer satisfaction and builds long terms mutually  

beneficial customer relationships to support future revenue growth.  

14. Must work well in stressful high pressure situations; maintain composure and  

objectivity under pressure. 

15. Must be able to work with and understand financial information and data and  

basic arithmetic functions.

1.熟悉公司行號、旅行社、國旅等團體市場。  

2.積極負責，具良好溝通協調能力，抗壓性高，自主能力強，配合行銷業務相關事宜。  

3.負責團體訂房(含相關訂餐會議)或團務相關帳款處理宜。 

4.定期提供業務銷售狀況報表。 

5.主管交辦事宜

1.負責飯店客房相關銷售業務。  

2.負責日本在台商務公司及旅行社業務工作。 

3.協助處理顧客諮詢並提供資訊。  

4.達成指派負責業績目標及工作。  

5.處理行政文書及合約事務、文件修訂與歸檔。  

6.熟悉電腦文書作業 

7.熟悉線上通訊軟體操作(如Line、google、Zoom...等)

1.負責飯店客房銷售業務。 

2.具有國際飯店業務相關工作經驗3年以上尤佳。 

3.維護客戶關係及開發潛在客戶，並完善的處理客戶問題。 

4.依飯店規定及顧客需求報價簽約、場勘處理。 

5.主動積極、抗壓性強、能獨立完成業務目標及主管交辦事項，與各部門保持良好協商溝通。 

6.具接洽公司商務、會議合約客戶之經驗。 

7.年度工作計劃、預算編列、報表製作與分析。 

8.英文能力佳。 

9.熟悉線上通訊軟體(ZOOM、LINE等)

•Responsible for achieving the Hotel’s total Rooms revenues as laid out in the Marketing Plan. 

•Accountable for achieving the Hotel Room Yield, Average Rate and Occupancy targets, as laid out in the Marketing Plan. 

•To ensure that the Relative Rev par positioning of the hotel is in excess of its primary competitive set. 

•To provide feedback and market information to the DOS on the changing market conditions, including trends on the competition, as a result of direct sales solicitation, telephone, reading materials and interaction with competitive hotel staff. 

•To establish and maintain an effective working relationship within the department and with other support department. 

•To establish and maintain strong business relationships with travel agencies and related partners to promote hotel room products, secure business opportunities, and drive room occupancy and revenue growth.

• Develops the business outlook and commercial strategy for the hotel and ensures the strategies conform to MOHG’s brand philosophies, guidelines, and initiatives at all times. 

• Collaborates with Director of Revenue to provide strategic guidelines and input as it relates to pricing, inventory, channel management and distribution of all market segments in accordance to MOHG’s brand guidelines. 

• Determines sales strategies and leads efforts to coordinate these strategies between Regional Sales Offices, Corporate Revenue Management and Marketing & Communications Teams and on-property Leadership. 

• Ensures that commercial strategies are communicated to Revenue Management, Sales, Marketing and hotel leaders, and are implemented and modified as market conditions fluctuate. 

• Works with Marketing & Communications to develop the strategic proposition of Marketing offers, online and offline, as well as market/country and demand specific focus areas. 

• Identifies future revenue opportunities and effectively communicates strategies to the sales organization and marketing colleagues. 

• Evaluates effectiveness of property participation in channels and determines proper spend deployment in these segments and channels. 

• Maintains continual awareness of current and future competitors, for example but not limited to, product, published offers/pricing, renovation plans, inventory, etc. 

• Responsible for annual expenditure for all sales activities and control of the budgeted expenditure by a monthly forecast. 

• Together with the Director of Marketing Communications and Director of Revenue Management/Revenue Manager, prepares the hotel’s annual Budget and develops, implements and adapts the Annual Marketing Plan as market conditions fluctuate. 

• Proactively analyzes and communicates business trends and booking pace in comparison to the market, Last Year, Forecast and Budget. 

• Analyzes competitive sets, price positioning, seasonality, mix and displacement on a weekly basis. 

• Communicates when key events or holiday periods are being held in the destination and surrounding areas that impact demand. Devises and implements event specific strategies. 

• Ensures that Revenue Director/Manager proactively provides timely data to the Team for the purpose of analyzing and evaluating specific business segments, specific accounts, market segment mix (group vs. transient and its sub-segments), room type demand, channel production and geographical mix, recognizing trends and patterns and facilitates discussion on trends, market growth, and selling initiatives. 

• Evaluates weekly and monthly Market Share reports to understand trends and opportunities vs. competitive set and the market as a whole and ensures targeted Relative RevPAR positioning is achieved. 

• Ensures that all reservation enquiries that come to the hotel via telephone, email or fax are processed in a timely and accurate manner to capture demand data for the hotel. 

• Comprehension of technical and managerial applications of Reservation, Sales, HMS and Revenue systems including but not limited to SMS, SynXis, Datavision, IDeaS and Delphi. 

• Strong business acumen with ability to analyze financial statements, revenue reports, and market data.