【總管理處】業務主管

1.熟悉公司行號、旅行社、國旅等團體市場，並擅長開發維護與業務推展。  

2.積極負責，具良好溝通協調能力，抗壓性高，自主能力強，配合行銷業務相關事宜。  

3.建立良好關係和尋找業務機會，商定最適合的價格以爭取最大的利潤並達成業績目標。  

4. 負責團體訂房(含相關訂餐會議)或團務統籌，相關帳款處理宜。  

5.定期督導整體業績及住房率之提升。 

6.定期提供業務銷售狀況報表。  

7.主管交辦事宜 

8.業績獎金另計

Skills and Knowledge  

1. Excellent selling skills and understanding of sales processes 

2. Strong analytical skills to develop and review reports (including Revenue  

Management) and determine other opportunities and ways to increase business  

levels. 

4. Ability to prioritize and organize multiple work assignments and delegate  

responsibility effectively. 

5. Ability to communicate the Capella ethos to the Sales Team, to other employees  

at a property level and to guests 

6. Strong problem-solving and organizational skills. 

7. Strong presentation and platform skills. 

8. Excellent negotiation skills 

9. Strong customer and employee relations skills 

10. Builds the department top line revenue by adhering to sales strategy guidelines  

set forth by the Director of Sales & Marketing. Identifies revenue opportunities  

for the hotel based on the event profile. 

11. Excels at proactive selling. Targets key accounts, markets, or segments with  

heavy emphasis on proactive solicitation and account saturation. Proactively  

identifies, qualifies, and solicits new business to achieve personal and hotel  

revenue goals. Focuses on accounts with larger potential sales revenue. 

12. Requires advanced knowledge of the principles and practices within the  

sales/marketing/hospitality profession. 

13. Ensures a high level of customer satisfaction and builds long terms mutually  

beneficial customer relationships to support future revenue growth.  

14. Must work well in stressful high pressure situations; maintain composure and  

objectivity under pressure. 

15. Must be able to work with and understand financial information and data and  

basic arithmetic functions.

•Responsible for achieving the Hotel’s total Rooms revenues as laid out in the Marketing Plan. 

•Accountable for achieving the Hotel Room Yield, Average Rate and Occupancy targets, as laid out in the Marketing Plan. 

•To ensure that the Relative Rev par positioning of the hotel is in excess of its primary competitive set. 

•To provide feedback and market information to the DOS on the changing market conditions, including trends on the competition, as a result of direct sales solicitation, telephone, reading materials and interaction with competitive hotel staff. 

•To establish and maintain an effective working relationship within the department and with other support department. 

•To establish and maintain strong business relationships with travel agencies and related partners to promote hotel room products, secure business opportunities, and drive room occupancy and revenue growth.

1.拜訪既有客戶與關係維繫，開發新客戶並具業務推展能力 

2.行銷企劃專案規劃執行與管理銷售商品依顧客需求做報價及簽約 

3.電腦作業系統運用，報表及報告製作 

4.維持顧客滿意度並將顧客意見提供公司參考改善 (如: 顧客抱怨及問題反應處理、維持顧客對公司及業務員信賴度) 

5.定期回報業績並檢討進度掌握住房狀況及主要客群創造集團最佳營收 

6.積極樂觀、高EQ、自律強、獨當一面並具服務熱忱及良好溝通能力  

7.其他主管交辦事項