日本市場開發經理(福華旅行社)

• 負責處理及檢查訂房事宜 

• 團體訂房管理 

• 協助房況調整與控房 

• 跨部門溝通協調 

• 負責日常訂房與營收報表 

• 進行市場研究與分析 

• 數據分析與訂房系統維護 

**實際工作職位及待遇將依照個人能力及面試表現調整**

Oversees the effective and efficient operation of Room Service and related operations in accordance with the objectives, performance and quality standards established by the hotel. He / she is required to plan, organize, and motivate all colleagues to excel in delivering Legendary Quality Experience to all guests. 

Job Requirements: 

The candidate 

• To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision and control. 

• To be constantly on the lookout for ways and means to improve the smooth running of the Restaurant.  

• To communicate and present a positive attitude to provide leadership to all colleagues in order to attain all desired goals.

The Duty Manager assists the Front Office Manager in managing the daily operations of the Front Office department. The individual is responsible for ensuring team member‘s productivity, monitoring efficiency of all processes and creating a positive work environment. 

1. Oversee daily Front Office operations, ensuring smooth guest check-in/out, accurate billing, and seamless room assignments. 

2. Provide exceptional guest service by handling VIP guests, special requests, and resolving service issues efficiently. 

3. Support and drive GHA membership enrollment, enhancing guest loyalty and engagement. 

4. Monitor financial procedures, including cash handling, receipts, and audit compliance in coordination with the Finance team. 

5. Conduct night and day managerial duties, ensuring the highest standards of safety, service, and operational excellence. 

6. Lead, coach, and motivate the Front Office team to deliver Forbes-level service and maintain strong interdepartmental collaboration. 

7. Ensure up-to-date knowledge of hotel offerings, promotions, and local attractions to enhance the guest experience. 

值班經理將協助客務經理管理客務部門的日常運作。負責確保團隊的生產力、控管各項流程的效率並創造積極的工作環境。 

1. 監督每日前廳營運，確保入住與退房流程順暢、帳務正確、房間分配完善。 

2. 提供卓越的賓客服務，妥善接待 VIP 貴賓與特殊需求客人，並高效處理各類服務問題。 

3. 推動並支持 GHA 會員註冊計畫，提升賓客忠誠度與互動體驗。 

4. 監控財務作業流程，包括現金處理、收據及審計合規，並與財務部門緊密合作。 

5. 執行日間及夜間值班經理職責，確保安全、服務及營運品質達到最高標準。 

6. 帶領、指導並激勵前廳團隊，確保服務品質符合 Forbes 評鑑標準，並維持良好的跨部門協作。 

7. 熟悉飯店最新設施、活動、優惠及在地文化特色，為賓客提供更完善的入住體驗。

• 雅閣中餐廳為連續8年榮獲米其林一星粵式料理餐廳。由廚藝精湛的主廚團隊，精選臺灣寶島在地食材，以其底蘊深厚的傳統手藝，卓越呈現正宗的粵菜經典佳餚，將菜餚本身最純粹細膩的精隨完美演繹，引領賓客以味蕾穿越極致美饌殿堂。 

• 營收及成本控管 

• 財務分析及報表製作 

• 人員管理及教育訓練 

• 顧客關係處理及維護 

• 店內行政庶務管理 

• 服務流程管理及維護 

• 物料盤點及叫貨管理 

• 點餐及桌邊服務

• 負責接洽客人訂房事宜。 

• 答覆住宿諮詢 

• 訂房下單及促銷訂房 

• 跨部門溝通協調 

• 確保各項作業流程順暢 

• 協助訂房主管處理客訴問題 

【訂房專員】 

時段: 周一至周五; 09am – 06pm或10am – 07pm 

工作內容/語言條件: 英文 讀、寫需流利；須使用中英文處理信件 

**實際工作職位及待遇將依照個人能力及面試表現調整**

•Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering. Excel in delivering Legendary Quality Experience to guests. 

•To provide a courteous and professional service following at all times. 

•Ensure full knowledge and understand of LQE is delivered to the gussets at all times.  

•To maintain good working relationships with your own colleagues, and all other departments. 

•To have a complete understanding of and adhere to the hotel‘s policy relating to fire, hygiene health and safety 

•To maintain a high standard of personal appearance and hygiene at all times.

水療與健身房副理能夠掌控和管理水療中心、健身房及泳池正常運營，同時具備獨自處理客人投訴。協助水療總監/經理管理和提升員工，能夠有面試、培訓、計畫、監督員工表現、紀律和完成所有員工考勤的能力，能夠熟練操作電腦和辦公軟體，知道如何去分析水療及健身房營業額指數和水療及健身房針對的客人類型，參與水療季節性促銷的設計, 清楚如何建立客戶關係保持客戶粘性. 

1.協助水療總監管理和提升員工。 

2.出色的銷售技巧，能抓住所有潛在的業務，協助水療總監完成每月預算。 

3.瞭解富比士五星水療標準， 培訓員工， 貫徹執行確保運營的順暢。 

4.能夠負責所有部門相關物資和資產的管理，包括採購、庫存、倉儲和成本有效使用，根據標準以確保順利運作。 

5.有良好的跨部門溝通能力，協助完成部門活動提供專業的支持。 

6.能夠接受水療中心及健身房所有不同崗位的培訓。 

7.在任何緊急或不安全的情況下都要做出適當的反應。 

8.能夠持續的交接重要資訊給到水療總監。 

9.具備預見風險的能力，確保避免不必要的損失。 

The Assistant Spa & Wellness Manager will cover and manage the spa, pool, and gym daily operation, handle guest complaints by themselves, and assist the Director of Spa & Wellness / Spa & Wellness manager with supervising, managing, and growing all recreation staff. Have the ability to interview, train, schedule, monitor employee performance, discipline, and complete payroll for all personnel who report to him/her. Assistant Spa & Wellness Manager have a good mastery of computer and any office software and knows about how to analyze spa revenue statistics and spa guest type. Creating spa seasonal promotions, knowing how to build customer relationships and keep customers engaged. 

1. Assist the Director of the Spa with the supervision, management, and growth of all Spa staff 

2. Excellent sales skills to capture all potential business and assist the spa Director in meeting the monthly budget. 

3. Understand Forbes 5 Star Spa standards, train staff and implement them to ensure smooth operation. 

4. The ability to be responsible for the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department related materials and assets, according to Standards to ensure smooth operation. 

5. Good cross-departmental communication skills to assist in completing departmental activities and to ensure a supporting team of professionals. 

6. The ability to be cross-trained in all functions of The Spa and gym. 

7. The ability to respond properly in any Resort emergency or unsafe situation. 

8. The ability to maintain a log with important information to be passed on to the Director of Spa & Wellness / Spa & Wellness manager. 

9. The ability to anticipate risks to ensure that unnecessary losses are avoided.

💼 天閣集團-營運副總(總管理處) 尋找你的加入！✨  

THE Tango 天閣酒店，帶著「用心堅持，快樂創新」的經營理念，致力於打造舒適靜謐的旅居空間並引領精緻化旅館體驗。遍布台北、台中的據點成為都會區的亮點！快加入我們，用你的專業與熱情，參與這場旅館產業的創新旅程吧！ 

🌟 你的任務  

1. 策劃年度營運計畫及專案規劃，保障策略目標的順利實現。  

2. 領導並支持各部門開展中、長期發展計劃，穩健推動業務成長。  

3. 全程掌控營運績效指標，精確追蹤與調整業務進度。  

4. 訂定並優化核心管理制度，滿足動態產業需求。  

5. 統籌關鍵任務，例如業務拓展、企劃策略及通路布局等。  

6. 結合團隊力量，打造跨部門高效合作環境。

我們是天閣集團，一個充滿熱情與創新精神的團隊！🎉✨我們致力於為旅客提供高水準的住宿服務與精緻的旅遊體驗，讓每位顧客擁有賓至如歸的感受🌟！天閣酒店深耕台灣多個都會區，無論是時尚品味還是溫暖氛圍，我們都時刻走在潮流尖端，並引領市場的非凡成就感。如果您熱愛挑戰、熱衷細節，那麼我們誠摯地邀請您加入，成為我們不斷創新的原動力！💼❤️ 

工作內容： 

1. 制定及落實飯店的營運策略與專案計劃，帶領團隊推動業績和目標成長。 

2. 優化各部門的運作流程，確保日常管理效率與服務品質穩定。 

3. 定期進行財務分析與收益管理，提升整體表現，並提出優化建議。 

4. 管理內部規章制度，確保合規運作並維持業內高標準。 

5. 提升顧客服務品質，妥善處理各類客訴與突發狀況。 

6. 培訓並帶領員工，打造專業且高效的工作團隊。 

7. 確保軟硬體設備良好運作，協調資源以提供卓越服務。 

8. 與多部門密切合作，解決協調問題，共同達成目標。 

9. 分析市場與產業趨勢，協助公司制定創新經營策略。 

加入天閣集團，您將享有： 

- 健全的薪酬與福利：紅利、績效獎金、晚夜班津貼、語言津貼、業績獎金等。 

- 彈性與溝通：完善的教育訓練與順暢的升遷制度，成就職涯成長。 

- 貼心生活支援：每日免費供餐、生日假、特別休假、健檢及全面的員工健康保險。 

- 超值享受：飯店住宿優惠與豐富員工活動。 

是否準備好與我們一起締造驚豔的顧客體驗呢？趕快加入我們！🎈