文華Cafe 外場服務員 Cafe Un Deux Trois Server

時薪 200 元 (長期PT 會依工作表現調整薪資) 

• 協助客房清潔之前處理作業 

1. 收拾客房垃圾 

2. 拆收使用過的床單與毛巾 

3. 願意學習鋪床技能 

4. 客房飲用水補充(每房六瓶) 

5. 工作後環境清潔與善後 

時薪 220 ( 或NT 220 / 點 (間)) 

• 有星級旅館房務員工作經驗 

•能獨立清潔一間客房 (需遵守酒店的清潔標準，不草率敷衍了事) 

•Minibar 入帳與補貨 

•維護及保持良好的工作環境  

• 維持備品室之整齊清潔 •.向樓層主管報告所有破損物品及設備 

•初期認識客房及學習期間，採時薪計，待能獨立作業後，以點數計 (客房有大小之分，分別為1 ~3 點不等。 

•時間彈性，若有想要夜間兼職夜床服務者，也歡迎與我們聯繫喔!

• 執行麵包廚房現場操作的工作 

• 記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

• 確認工作區域一直處於乾淨的環境 

• 準備食材協助基本的備餐及依照主管要求協助各個區域工作

• 完成主管交代的的工作並協助其他單位或區域 

• 提供給廚房專業支援 

• 依照食品安全衛生管理規章標準，於廚房執行標準的食材準備工作。  

• 協助整體廚房相關事宜，掌握食物的品質 

• 遵守廚房的製造過程符合HACCP規範 

• Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. 

• Provide professional support to the Kitchen 

• Maintain a high standard of all food preparation and service, according to the standards required by the management.  

• Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge.

• 協助擺盤台工作 

• 確認工作區域一直處於乾淨的環境之下。 

• 記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

• 完成主管交代的的工作並協助其他單位或區域 

• Works for dish up station 

• To ensure that the working area is clean at all the time. 

• Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge. 

• Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen.

• 協助蒸籠區工作 

• 確認工作區域一直處於乾淨的環境之下，向央廚領取魚肉類並且確認廚房間的轉帳是否正確 

• 記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

• 完成主管交代的的工作並協助其他單位或區域 

• 參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識

• 完成主管交代的的工作並協助其他單位或區域 

• 提供給廚房專業支援 

• 依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。  

• 協助整體廚房相關事宜，掌握食物的品質 

• 遵守廚房的製造過程符合HACCP規範 

• Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. 

• Provide professional support to the Kitchen 

• Maintain a high standard of all food preparation and service, according to the standards required by the management.  

• Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge.

•確認工作區域一直處於乾淨的環境之下 

•向央廚領取魚肉類並且確認廚房間的轉帳是否正確 

•記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

•完成主管交代的的工作並協助其他單位或區域 

•參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識 

•執行每季、每兩年或是每年的營業器具盤點 

•執行被賦予的責任及合理的任務 

•依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。  

•協助整體廚房相關事宜，掌握食物的品質

• To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision and control.  

• To be constantly on the lookout for ways and means to improve the smooth running of the Restaurant.  

• To communicate and present a positive attitude to provide leadership to all staff in order to attain all desired goals.

The Oriental Lounge Officer will meet and exceed guest expectations by providing efficient and courteous Oriental Lounge service in accordance with Legendary Quality Experiences. 

• To provide extensive add-valued Oriental Lounge service throughout the day 

• To maintain Oriental Lounge in the best condition with best ambience at all time  

• To set up and maintain food and beverage items in accordance with MOHG standards and HACCP 

• To provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience 

• To arrange fulfillment of guest services by working with the Concierge, Housekeeping, PABX, Reservations and any other Departments when/as needed 

• To perform any other reasonable duties as required by the Lounge Floor Manager

•完成主管交代的的工作並協助其他單位或區域 

•提供給廚房專業支援 

•依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。 

•協助整體廚房相關事宜，掌握食物的品質 

•遵守廚房的製造過程符合HACCP規範 

•長期PT或短期PT皆可 

•Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. 

•Provide professional support to the Kitchen 

•Maintain a high standard of all food preparation and service, according to the standards required by the management. 

•Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge.

• 負責接洽客人訂房事宜。 

• 答覆住宿諮詢 

• 訂房下單及促銷訂房 

• 跨部門溝通協調 

• 確保各項作業流程順暢 

• 協助訂房主管處理客訴問題 

時段: 周一至周日(輪班); 09am – 06pm或10am – 07pm 

工作內容/語言條件: 英文 聽、說、讀、寫皆需精通/流利；須使用中英文處裡信件及接聽電話 

**實際工作職位及待遇將依照個人能力及面試表現調整**

•飯店各項收入帳務稽核作業 

•檢核房價 / 餐價及異常管理  

•月結作業及科目餘額表製作 

•票券發行及回收作業及管理  

•銷項調節表編制及營業稅申報作業 

•配合集團內稽、會計師查帳及稅務機關之作業 

•部門人力調度、培訓及督導 

•其他主管交辦事項

文華苑社區是由文華東方酒店管理的飯店式豪宅(The Residences at Mandarin Oriental, Taipei) ，提供文華東方酒店傳奇式卓越優質的服務給所有的業主、住戶、賓客及訪客。  

工作內容： 

1.主要負責泳池現場安全維護 

2.泳池設備基本操作及維護 

3.每日例行性工作及水質控管管理 

4.泳池周遭環境清潔維護及家具保養 

5.健身房和瑜珈室例行性巡檢 

6.配合主管交辦事項 

7.須具備體委會救生員執照 

8.社區泳池非全年開放，未開放時間須配合協助禮賓同仁引導接待賓客。

•提供客房基本備品以外的品項服務 

•能以英文與客人做簡易的溝通 

•提供加床(活動床)在客房的服務

•每周兩次補充各樓層庫房客房內使用之消耗性備品 

Replenish consumable supplies used in the warehouse rooms on each floor twice a week. 

•庫存管理及訂貨 

Inventory management and place purchasing order. 

•月底盤點 

Monthly inventory check. 

•主管交辦事項 

Task assigned by supervisor.

•確保服務能夠隨時提供給客人，並且讓客人的住宿體驗既舒適又印象深刻。 

•身為行李員須具備對台北充分的了解，對所發生的時事隨時都能掌握，並且及時且親切為客人解決需求。 

•需對飯店提供給客人的服務及設施有充分地認識。 

•協助並完成其他職責上的任務。 

•To ensure the assistance is being provided at all times to guests and their stays at the hotel are comfortable and memorable. 

•To ensure that you as the Bell Person at the hotel have a comprehensive knowledge of city, and what is happening within the city at all times, and to ensure that all guest enquirers are met with prompt, informative yet friendly solution. 

•To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors. 

•To assist and carry out other duties as required and directed.

1.處理房間安排事宜，如訂房，排房，進房，退房；帳務處理，電話接聽，資料管理。  

2.住客旅遊導覽解說服務與行程建議。  

3.維護良好顧客關係及基本客訴處理。  

4.高效率，快速，禮貌地處理各項疑難雜症。  

5.具基本英語溝通能力。

• 提供客人芳療中心資訊與療程內容，並有效率的安排SPA各項服務。 

• 為客人營造一個平靜且放鬆的氛圍。 

• 負責所有一般行政，確保部門按照健康及安全政策流程。 

• 提供產品資訊以及產品銷售。 

• 確保整個SPA部門保持高水準的服務。 

• 提供符合集團規範的電話禮儀與服務予顧客。 

• Provide guest with information and resources to prepare for a meaningful visit, schedule spa services in an efficient and polite manner. 

• Create a calm, relaxing, atmosphere for guests. 

• Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy. 

• Provide retail information, help with displays and retail sales. 

• To ensure that a high standard of service is maintained throughout the Spa. 

• Excellent telephone etiquette and guest service skills.

客房餐飲服務為國際五星級飯店服務指標，提供住客於房內體驗多元且精緻的餐飲饗宴。 

輪職大夜班享大夜津貼。 

工作內容： 

•Possess extensive knowledge of food and beverage in order to assist guests with suggestions and up sell our products, including liquors and cocktails. 

•Support company‘s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. 

•To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100％ on the MOHG health and safety audit. 

•To consistently achieve the service and product delivery standards with a high degree of client care and service at all time. 

•To maintain and order all the store requisitions. 

•Log in any information about special requirements, preferences from the guests and use it to give the special touch to the service. 

•Update the Hotel occupancy. 

•To maintain all information about VIP and group arrival. 

•Responsible for cash float and cashiering. 

•To ensure that all in-house VIP‘s list and amenities are registered and any relevant information is discussed. 

•To liaise with Front Office regarding flow of the guests rooms. 

•To be fully inform and be aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Taipei/Group generally. 

•To carry out daily, weekly and monthly inventory. 

•To overview and control the room‘s order flow by updating the traffic chart board. 

•To maintain all Hotel‘s assets. 

•To correctly put the orders in the POS.

位於酒店五樓的文華Café為將現代時尚的餐廳，提供多樣化的單點美饌及主廚精選套餐。充滿現代感與悠閒的用餐環境，另可容納32位貴賓的私人包廂，適於朋友同樂、家人相聚或商務洽談的最佳首選。 

工作內容： 

• 控管現場同仁及工作指導 

• 人員管理及教育訓練 

• 顧客關係處理及維護 

• 店內行政庶務管理 

• 服務流程管理及維護 

• 物料盤點及叫貨管理 

• 點餐及桌邊服務