開發部 - 酒店開發主管(經理 / 副理) Hotel Development (台北晶華酒店)

1.負責規劃管理與監督日常營運作業，確保各項服務品質水準 

2.隨時關注客戶訂房及客房分配狀況 

3.維護顧客關係，開發客源與通路規劃，達成業績目標 

4.須具備獨立作業及跨部門溝通協調能力，執行力佳 

5.負責打響飯店知名度，宣傳其飯店的特點 

6.人員管理與員工教育訓練 

7.處理現場臨時突發狀況與較重大之客訴 

8.依據市場研究與分析、企業或組織既定政策，訂定運輸作業計畫並執行 

9.品牌旅遊形象推廣及執行 

10.熟知靈知、Siteminder操作

Managing the Human Resources Strategy  

- Executes and follows-up on engagement survey related activities.  

- Champions and builds the talent management ranks in support of property and region diversity strategy.  

- Translates business priorities into property Human Resources strategies, plans and actions  

- Implements and sustains Human Resources initiatives at the property.  

- Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate.  

- Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up.  

- Creates value through proactive approaches that will affect performance outcome or control cost.  

- Monitors effective use of mHub by property managers and employees.  

- Leads and participates in succession management and workforce planning.  

- Responsible for Human Resources strategy and execution.  

- Serves as key change manager for initiatives that have high employee impact.  

- Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities.  

- Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate. Managing Staffing and Recruitment Process  

- Analyzes open positions to balance the development of existing talent and business needs.  

- Serves as coach and expert facilitator of the selection and interviewing process.  

- Surfaces opportunities in work processes and staffing optimization.  

- Makes staffing decisions to manage the talent cadre and pipeline at the property.  

- Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc.  

- Monitors sourcing process and outcomes of staffing process.  

- Ensures managers are competent in assessing and evaluating hourly staff.  

Managing Employee Compensation Strategy  

- Remains current and knowledgeable in the internal and external compensation and work competitive environments.  

- Leads the planning of the hourly employee total compensation strategy.  

- Champions the communication and proper use of total compensation systems, tools, programs, policies, etc.  

- Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities.  

Managing Talent Development Activities  

- Ensures completion of the duties and responsibilities of the properties‘ Human Resources talent members, as outlined in applicable job description(s).  

- Ensures property Human Resources talent is properly trained in all employee-related human resource information to appropriately respond to property employees.  

- Serves as resource to property Human Resources talent on employee relations questions and issues.  

- Continually reinforces positive employee relations concepts.

1.具有飯店領導行銷業務團隊經驗3年以上，孰悉飯店操作以及業務通路。 

2.具有業務推廣、市場行銷能力、品牌運作以及提升知名度經驗。 

3.維繫現有客戶、拓展新市場，負責飯店營業單位促銷推廣活動的推行。 

4.協助進行市場訊息收集及分析，規劃業務策略，達成業績目標。 

5.規劃年度客房預算、價格策略以及行銷計畫並執行。  

6.對於部門員工進行督導、協調、整合及教育訓練。 

7.其他交辦事項。

1.飯店之現場營運與管理(熟悉客務部、房務部等內部運作流程)。 

2.督導分店現場事務與作業執行準則。  

3.優化標準作業流程或建置各項事務與作業SOP，提高各項服務品質。  

4.規劃及審核分店各項管理制度，以符合營運現場管理之需求。  

5.具備跨部門、跨分店溝通協調能力及處理客訴與重大緊急事件。 

6.具服務熱忱、溝通協調、問題解決及整合能力者，並樂於分享與帶領團隊。  

7.團隊建立、人員督導管理、人才培訓、關鍵人才養成。 

8.執行與追蹤各項營運績效管理目標。 

9.其他交辦事項。

1. 開發案件評估規劃、市場調查、產權調查、法令分析、簡報製作。 

2. 熟悉土地開發相關法令及都更、危老法規 

3. 土地開發行政事務、資料整理、合約管理。 

4. 土地開發、都更、危老案件整合與地主談判、協調簽約。 

5. 協助舉辦重建說明會 

6. 主管交辦事項 

7. 具相關危老都更開發經驗佳。 

8. 需具備3年以上相關實務工作經驗。

1.熟悉婚宴和商務會議流程與場地場勘、解說。 

2.宴會業務洽談銷售、宴會活動細節的確認與核對。 

3.當日宴會接待。 

4.安排拜訪客戶。 

5.編列部門年度預算。 

6.須具備業務相關工作至少5年以上。

負責全集團人才培育與組織發展業務，以提升組織能力與確保核心競爭力。 

工作內容包括： 

1、架構人才培育系統與學習發展地圖 

2、擬定教育訓練政策與制度辦法規劃 

3、規劃年度教育訓練計畫與課程授課、活動執行 

4、人才培育相關機制與專案執行 

【必備條件】 

於500人以上集團、餐旅相關產業專責訓練發展業務5年以上資歷

1. 熟悉餐飲各項服務技能。  

2. 宴會現場突發狀況處理。 

3. 與相關單位維持良好的溝通及協調。 

4. 實行員工訓練，掌控宴會人力調度。 

5. 維持飯店專業形象並與顧客保持良好關係，妥善處理客訴及危機處理。 

6. 維持並控管餐飲服務、產品品質及各項成本。 

7 .熟悉飯店政策及程序、完成上級主管交辦事項。

Job Summary 工作概述  

Support the Head of Development in executing Silks Hotel Group’s global and local development initiatives. This role focuses on financial analysis, market research, project evaluation, and internal coordination to support hotel management contract opportunities, leasing projects, and potential acquisitions. The incumbent will assist in feasibility studies, data analysis, and preparation of materials to facilitate decision-making and project execution. 

協助開發部主管推動晶華國際酒店集團於全球及在地之開發業務，主要負責財務分析、市場研究、專案評估及內部協調，支援飯店管理合約、租賃開發及潛在併購機會。本職位將協助可行性分析、資料整理及決策簡報製作，以提升整體開發效率與專案推進。 

Primary Responsibilities 主要職責 

1. Support the evaluation of potential development opportunities, including hotel management contracts, leasing projects, and other hospitality-related investments. 

協助評估潛在開發機會，包括飯店管理合約、租賃案及其他相關投資機會。 

2. Conduct market research and benchmarking analysis, including supply-demand analysis, competitor review, and location assessment. 

進行市場研究與競品分析，包括供需分析、競爭者評估及區位條件分析。 

3. Conduct market overview studies and financial feasibility studies for all new hotel and branded residence projects, with GOP, EBITDA, ROI and IRR.  

針對所有新飯店及品牌住宅專案，進行市場分析及財務可行性評估，包括GOP（營業毛利）、EBITDA、投資報酬率（ROI）及內部報酬率（IRR）等指標。 

4. Collect, organize, and analyze financial and operational data from existing hotels within the group to support development insights. 

整理並分析集團內各飯店之財務與營運資料，作為開發評估與決策參考。 

5. Conduct background research on project owners, partners, and relevant stakeholders to support project evaluation. 

蒐集並分析潛在業主、合作夥伴及相關利害關係人之背景資料，支援專案評估。 

6. Prepare internal reports, presentations, and analysis materials for project review and decision-making. 

製作內部報告、簡報及分析資料，支援專案評估與決策流程。 

7. Coordinate with internal departments (e.g., operations, finance, legal, marketing) to support project development and execution. 

與集團內各部門（如營運、財務、法務、行銷等）進行橫向協調，協助專案推進。 

8. Assist in tracking project progress and maintaining organized documentation for ongoing development projects.  

協助追蹤專案進度並整理相關文件，確保開發案有系統地推進。 

9. Provide administrative and analytical support to the Head of Development, including handling assigned tasks and special projects. 

支援開發部主管之交辦事項，包括分析、行政支援及專案協助。