晚班房務人員(無經驗可)_旅居文旅 松山驛站

水療與健身房副理能夠掌控和管理水療中心、健身房及泳池正常運營，同時具備獨自處理客人投訴。協助水療總監/經理管理和提升員工，能夠有面試、培訓、計畫、監督員工表現、紀律和完成所有員工考勤的能力，能夠熟練操作電腦和辦公軟體，知道如何去分析水療及健身房營業額指數和水療及健身房針對的客人類型，參與水療季節性促銷的設計, 清楚如何建立客戶關係保持客戶粘性. 

1.協助水療總監管理和提升員工。 

2.出色的銷售技巧，能抓住所有潛在的業務，協助水療總監完成每月預算。 

3.瞭解富比士五星水療標準， 培訓員工， 貫徹執行確保運營的順暢。 

4.能夠負責所有部門相關物資和資產的管理，包括採購、庫存、倉儲和成本有效使用，根據標準以確保順利運作。 

5.有良好的跨部門溝通能力，協助完成部門活動提供專業的支持。 

6.能夠接受水療中心及健身房所有不同崗位的培訓。 

7.在任何緊急或不安全的情況下都要做出適當的反應。 

8.能夠持續的交接重要資訊給到水療總監。 

9.具備預見風險的能力，確保避免不必要的損失。 

The Assistant Spa & Wellness Manager will cover and manage the spa, pool, and gym daily operation, handle guest complaints by themselves, and assist the Director of Spa & Wellness / Spa & Wellness manager with supervising, managing, and growing all recreation staff. Have the ability to interview, train, schedule, monitor employee performance, discipline, and complete payroll for all personnel who report to him/her. Assistant Spa & Wellness Manager have a good mastery of computer and any office software and knows about how to analyze spa revenue statistics and spa guest type. Creating spa seasonal promotions, knowing how to build customer relationships and keep customers engaged. 

1. Assist the Director of the Spa with the supervision, management, and growth of all Spa staff 

2. Excellent sales skills to capture all potential business and assist the spa Director in meeting the monthly budget. 

3. Understand Forbes 5 Star Spa standards, train staff and implement them to ensure smooth operation. 

4. The ability to be responsible for the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department related materials and assets, according to Standards to ensure smooth operation. 

5. Good cross-departmental communication skills to assist in completing departmental activities and to ensure a supporting team of professionals. 

6. The ability to be cross-trained in all functions of The Spa and gym. 

7. The ability to respond properly in any Resort emergency or unsafe situation. 

8. The ability to maintain a log with important information to be passed on to the Director of Spa & Wellness / Spa & Wellness manager. 

9. The ability to anticipate risks to ensure that unnecessary losses are avoided.

餐務經理負責監督並管理餐務部門，確立高效、有效生產成本的操作方式，以確保運作順暢，並通過規劃、組織、指導和控制餐務操作和管理，從而最大程度地提高客人滿意度。 

1. 監控並確保處理破損物品的行政工作，以提供持續反饋給現場團隊，作為減少破損和損失的工具。 

2. 嚴格遵守已建立的運營支出，並確保控制所有成本。 

3. 參與制定年度運營預算，包括運營成本、運營設備和固定設備與設備需求，以符合年度營運計劃的編制。 

4. 監督並維護整潔、清潔的後廚食品和飲料區域，為所有餐廳和宴會提供乾淨的運營設備，根據預期的營運水平。 

5. 高效協調餐務部門的所有活動，確保廚房器具、餐具、玻璃器皿和清潔用品及設備均有足夠的預定庫存。 

6. 監督廚房和後廚食品和飲料區域的夜間清潔餐務人員。 

7. 處理投訴和解決服務中的問題，記錄所有反饋，確保問題能夠及時得到解決，以達到客人滿意度。 

8. 在更新標準操作程序方面協助高層，根據酒店標準和商業水平提出改進建議，以提高工作效率和績效。 

9. 確保所有團隊成員都認識到富比士準則的重要性，以提供優秀的審核和服務表現。 

10. 審查並向廚師及餐飲辦公室提交以下報告：每週和每月破損和損失報告、化學消耗報告、HACCP記錄、臨時管家檔案、健康檢查記錄、培訓師報告、簽署的清潔時間表。 

The Chief Steward is responsible for overseeing and managing all aspects of the Stewarding Department. The individual establishes efficient, and productive cost to ensure a smooth operation and therefore contribute to maximizing guest satisfaction consistent through planning, organizing, directing, and controlling the stewarding operation and administration. 

1. Monitors and ensures that breakages are administrated so as to provide constant feed ack to the operation as a tool to reduce breakages and losses. 

2. To strictly adhere to the established operating expenses and ensure that all costs are controlled. 

3. Participates the formulation of the Annual Operating Budget, operating cost, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan. 

4. Supervises and maintains an organized, clean and sanitized back-of-house Food & Beverage area and to provide all outlets and banquets with clean operating equipment, based on expected business levels. 

5. Efficiently coordinate all the activities of the Stewarding department ensuring that all times there is sufficient established par stock of kitchen utensils, crockery, glassware and cleaning supplies and equipment. 

6. To supervise night cleaning Stewards in kitchen and back-of-house food and beverage areas. 

7. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction. 

8. Assists the higher management in updating the Standard Operating Procedures in accordance to the hotel standards and business level by suggesting improvements to improve efficiency of work and performance. 

9. Ensure all team members recognizes the importance of Forbes standards as to deliver excellent audit and service performance. 

10. Review and submit reports to Chefs & Food & Beverage Office the following : Weekly & Monthly Breakage and Loss Report, Chemical Consumption Report, HACCP Records, File on casual Stewards, Health Inspection Records, Trainer‘s Report, Signed Cleaning schedule.

1.訂房/住宿/退房作業 

2.具學習意願、服務熱忱 

3.基本觀光旅遊會話英或日文聽 

4.具飯店櫃檯經驗者佳

1.飯店房間的清理打掃 

2.更換床單 

3.清潔浴室，補充衛浴用品 

4.房間的消毒 

5.協助其他區域的清潔作業

1.飯店客房打掃清潔 

2.具經驗者佳 

3.享勞健保、三節獎金、年終獎金、退休金

1.櫃檯接待服務。  

2.客人諮詢回覆。  

3.房客入住、退房、結帳。

1.接待住客資料登記及退房結帳作業。  

2.住客住宿期間諮詢服務。  

3.處理與安排訂房、排房等事宜。  

4.處理如收款、核帳、查帳等帳務事宜。  

5.具學習意願、服務熱忱及笑容可掬 

6.提供當地旅遊諮詢，協助安排旅行計畫、接送等事宜。  

7.接待客人，並提供如行李運送、開門等相關服務。 

8.櫃檯週邊簡單清潔工作。 

9.主管交辦事項。 

10.勞健保、三節獎金、年終獎金、退休金  

A班 08:00-16:00 

B班 11:00-20:00 

月休8-10天

負責客房清潔等等相關工作。 

負責客房清潔等等相關工作。 

負責客房清潔等等相關工作。

1.訂房/住宿/退房作業 

2.具學習意願、服務熱忱 

3.基本觀光旅遊會話英或日文 

4.具飯店櫃檯經驗者佳

1.訂房/住宿/退房作業 

2.具學習意願、服務熱忱 

3.基本觀光旅遊會話英或日文聽 

4.具飯店櫃檯經驗者佳

*月排班制，月休8-10天；提供各類獎金。 

旅居文旅驛站系列是無櫃檯自助入住旅館，房務是驛站系列最重要、最不可或缺的夥伴！ 

若你不怕接觸人群， 

喜歡打掃房間、提供整潔的環境等待旅客入住， 

有意以全能的房務組長/管家作為職涯發展的目標， 

歡迎加入旅居文旅，成為我們的夥伴！ 

在這裡，你所付出的努力、承擔的職責，將給予相關職能津貼做為鼓勵！ 

在這裡，你所付出的心力、整理的房間，將化為組數獎金，做愈多、領愈多！ 

表現優異者，未來將朝「房務組長/管家」的方向培訓，期望你能與我們一同成長！ 

【工作內容】 

1. 依照制定的標準整理清潔客房及補充備品。 

2. 依照制定的標準定期保養客房。 

3. 負責公共區域清潔及保養。 

4. 負責備品室各項備品請領紀錄及消耗品請領與補充。 

5. 協助定期盤點作業。 

6. 協助設備簡易修繕。 

7. 協助自助入住機台簡易障礙排除。 

8. 協助顧客疑問排解。 

9. 其他主管交辦事項。 

【我們希望你有這些特質與經驗】 

1. 工作細心、學習意願高，且具責任感。 

2. 具旅館房務工作相關經驗為佳。 

【獎金】 

1. 掃房組數獎金(薪資內含掃房組數獎金，每日掃房標準間數15間，獎金2,400元起，掃愈多賺愈多！)。 

試用期通過後，得再享有下列獎金之領取權利： 

2.住宿組數獎金。 

3.休息組數獎金。 

4.訂房網站評價獎金。 

5.破紀錄激勵獎金。 

6.掃房組數達標獎金。 

*無經驗可！公司提供完整的教育訓練。 

*每日排定出勤時間為8.5小時(內含用餐及休息時間0.5小時)；加班費按實際出勤狀況，依勞動基準法核算發給。

1.櫃檯接待服務。  

2.客人諮詢回覆。  

3.房客入住、退房、結帳。

負責客房清潔等等相關工作。 

負責客房清潔等等相關工作。 

負責客房清潔等等相關工作。

嘉佩樂顧客服務專員於外線和內線電話過程中為顧客、酒店和團隊成員提供卓越的客戶服務，並且在緊急情況下，必須完全了解酒店的政策和程序。 

1. 預測、辨識並回應個別顧客的需求包括但不限於餐廳、客房和/或水療預訂 

2. 回答各項關於酒店設施與服務、合作的航空公司、當地景點、酒店位置等的詢問。 

3. 及時且準確地將各項顧客需求傳遞給適當的部門或同事。 

4. 準確且有效率地將各項資訊登錄至系統。 

5. 向特定部門或人員傳達相關顧客資訊。 

6. 嚴格遵守所有部門政策、工作場所安全和酒店制定的安全程序。 

7. 報告任何客戶投訴及解決服務問題，並將所有反饋登錄在系統中，確保問題及時解決，令客人滿意。 

8. 嚴格遵守處理緊急事件的標準政策和工作程序。 

9. 維持與團隊和其他部門的積極和諧關係。 

10. 參加培訓課程，並向上級或經理提供建議或反饋，以改善業務運營。 

11. 尊重並機智性處理員工和/或客人的敏感和/或隱私相關資訊。 

12. 確保工作區域始終保持整潔有序。 

The Capella Connects Agent provides guests, hotels, and fellow team members with exceptional customer service handling both internal and external phone calls. The individual must have a complete understanding of hotel’s policy and procedure in case of emergency situations. 

1. Provide responses while anticipating and recognizing individual guest needs, which includes but not limited to restaurant, room and/or spa booking 

2. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc 

3. Pass on requests in a timely and accurate manner to appropriate colleagues 

4. Input and access data in computer with accuracy and efficiency 

5. Communicate pertinent guest information to designated departments/personnel 

6. Ensure adherence to all departmental standard operating policies and procedures. 

7. Handle and report any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner. 

8. Strictly abides by standards policies and procedures governing cases of emergency situations. 

9. Maintain a positive and harmonious relationship with the team and other departments. 

10 Attend training sessions and provide suggestions or feedback to supervisors or managers for operational improvement. 

11. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. 

12. Ensures that working area is kept organized and clean at all times.

• 協助炒爐區工作 

• 確認工作區域一直處於乾淨的環境之下。向央廚領取魚肉類並且確認廚房間的轉帳是否正確 

• 記錄新的食譜、新的程序並且透過學習提升自己的專業能力 

• 完成主管交代的的工作並協助其他單位或區域 

• 參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識

•協助燒烤區工作 

•確認工作區域一直處於乾淨的環境之下。向央廚領取魚肉類並且確認廚房間的轉帳是否正確 

•記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

•完成主管交代的的工作並協助其他單位或區域 

•參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識 

•Works for BBQ station. 

•To ensure that the working area is clean at all the time. To collect fish and meat from butchery and to check that all the inter kitchen transfers correspond to the requirements. 

•Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge. 

•Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. 

•Attend any training sessions and always strives to keep abreast of any procedures and general works on upgrading his general knowledge with the help of his supervisor.

•員工制服清洗 烘乾,整燙。 

•洗衣房內機器操作。 

•具飯店洗衣房或洗衣工廠經驗尤佳。 

•確保工作環境保持高水平的清潔。

• 確認所有的會議及宴席擺設是否符合宴會訂席單上的需求 

• 確認餐務工作順暢，讓顧客可以無後顧之憂 

• 針對現場營業器具做到監督並管理破損及遺失 

• 可以負責特別的工作企劃及做到Chief Steward分派的工作任務 

• To ensure all functions and events are fully set in accordance to requirements as stated in the Banquet Event Order 

• To ensure the smooth stewarding operations for all events to enhance guest satisfaction  

• To monitor and manage breakages and losses to the hotel’s operating equipment 

• To handle special projects and assignments as assigned by the Chief Steward.

歡迎充滿活力，熱愛旅宿飯店業的您，加入我們!!! 

在這充滿競爭的大環境，爭取獎金，替自己加薪!!! 

最具包容度!!! 

最重視員工!!! 

最富發展力!!! 

具豐富資歷、有經驗、無經驗、二度就業、各行各業都歡迎， 

一起在獨具風格、交通便利、快樂安全的工作環境， 

成長、發展、突破自我吧!!! 

1. 確保客房（空房或續住）能維持在管理上所要求的最佳狀態。 

2. 檢查並確定客房內的傢俱及設備皆處於最佳的狀態。 

3. 遵照整房SOP並可獨立完成整房13.5點(或以上)。 

4. 適當補充工作車，保持工作車、樓層倉庫及公共區域的整齊乾淨。 

5. 在工作區域遇見客人時必須面帶微笑與其打招呼。 

6. 在工作時間內保持自身外觀上的整齊清潔。 

7. 及時回報並記錄【不需打掃】或【請勿打擾】的房號，以利主管及時調整工作安排。 

8. 回報房間設備故障或失靈房號與任何於館內可疑的人事物。 

9. 確實執行月度、季度及年度之深度保養要求。 

10. 確實完成主管所交代指派的所有工作或任務。 

CHECKinn官網 :  

https://checkinn.com.tw/

•協助所有芳療中心營運需求 

•協助讓客人一天的芳療旅程流程順暢 

•協助芳療師設定及清潔整理療程所需 

•必須擁有與客人親切互動的能力, 及能夠回答客人所有關於芳療中心及飯店的問題 

•當客人有需要時主動提供協助 

•負責整個芳療中心的清潔維護,需依標準作業程序及健康安全標準來表現乾淨,整潔衛生的做法 

•維持芳療中心營運備品庫存的安全使用量 

•表現專業及友善的工作態度, 完成職務上及芳療營運經理指派的任務 

•Assist in the operations of all spa departments as required. 

•To assist in the smooth flow of the guests journey throughout the day. 

•Will be expected to aid therapists in setting up for treatments and clearing away after. 

•Must have the ability to courteously interact and answer all spa and hotel related questions with guests. 

•Will proactively offer assistance to all spa guests when necessary. 

•Will be responsible for the maintaining the cleanliness of the entire Spa. These should be kept in a neat, tidy and sanitary manner in accordance with the Standards and Procedure and Health and Safety Standards. 

•To maintain inventory of supplies for the operations of the spa. 

•Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Manager.