01 天閣集團-營運主管(總管理處)

• Provide expert advice to senior management on all engineering support, environmental controls, and operational efficiency of the property. 

• Oversee multi-disciplinary maintenance teams and ensure all systems—including mechanical, electrical, HVAC, and plumbing—operate reliably and safely. 

• Plan, implement, and manage a comprehensive energy management program, including setting reduction targets and reporting performance. 

• Ensure adherence to statutory regulations, building codes, and fire safety standards by regularly reviewing policies and safety procedures. 

• Develop and maintain preventive maintenance strategies and annual work schedules for all equipment and systems. 

• Ensure engineering documentation, maintenance logs, and operational data are accurately recorded and up to date. 

• Manage the Engineering Department’s operating budget, cost controls, and financial performance through regular monitoring and review. 

• Take full responsibility for Capital Project planning, ensuring efficient allocation of capital funding in line with hotel directives. 

• Administer a five year Capital Plan, updated annually based on corporate funding allocations. 

• Ensure technically competent project execution by selecting qualified consultants and contractors based on experience, quality, and cost. 

• Lead and coordinate engineering activities with internal departments and external service providers. 

• Manage, mentor, and develop engineering team members to maintain high technical competency and service standards. 

• Foster a safety first culture within the Engineering Department.

Oversees the effective and efficient operation of Room Service and related operations in accordance with the objectives, performance and quality standards established by the hotel. He / she is required to plan, organize, and motivate all colleagues to excel in delivering Legendary Quality Experience to all guests. 

Job Requirements: 

The candidate 

• To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision and control. 

• To be constantly on the lookout for ways and means to improve the smooth running of the Restaurant.  

• To communicate and present a positive attitude to provide leadership to all colleagues in order to attain all desired goals.

•協助中式點心工作 

•確認工作區域一直處於乾淨的環境之下。向央廚領取魚肉類並且確認廚房間的轉帳是否正確 

•記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

•完成主管交代的的工作並協助其他單位或區域 

•參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識 

•Works for Dim Sum station  

•To ensure that the working area is clean at all the time. To collect fish and meat from butchery and to check that all the inter kitchen transfers correspond to the requirements. 

•Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge. 

•Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. 

•Attend any training sessions and always strives to keep abreast of any procedures and general works on upgrading his general knowledge with the help of his supervisor.

•配合接待貴賓名人 (具軍警、消防經驗者優先)  

•各項緊急事件(天災及人為)預防及處理 

•遺損預防及調查 

•安全設備 (CCTV、電梯控制系統、門禁系統、消防系統 ….等)監控及定期檢測 

•人員進出管制及定期巡邏，消弭風險因素 

•創造及維護客戶及同仁安全的環境

工作職責 

1. 依酒店集團規定執行保養維護計劃及項目。 

2. 酒店消防設備維護檢修及保養。 

3. 協助酒店消防生命安全系統符合當地消防安全規章制度並獲得相關政府許可及証書。 

協助防止職業災害發生，負責飯店防火安全、衛生運作、管理及行政工作 

1. 協助市府、公家機關各項業務之聯繫、協調、處理 

2. 具飯店消防設備編組及年度檢查相關經驗者佳 

3. 協助規劃及實際演練消防演習演練 

4. 協助飯店防火管理稽核工作 

5. 完成文華東方酒店集團消防相關稽核例行檢查工作項目

• 控管現場同仁及工作指導 

• 人員管理及教育訓練 

• 顧客關係處理及維護 

• 服務流程管理及維護 

• 物料盤點及叫貨管理 

• 點餐及桌邊服務 

• 營收及成本控管 

Developing Direct Reports and Others 

Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person‘s career goals; constructs compelling development plans and executes them; encourages people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental and talent management system in the organization; is a people builder and a motivator. 

Interpersonal Savvy  

Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy, tact and fairness; can diffuse even high-tension situations comfortably. Is able to motivate people. 

Building Effective Teams 

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. 

Directing Others 

Is good at establishing clear directions; sets stretching goals; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

宴會廳提供會議、外燴、宴會及婚宴餐飲服務。輝煌的設計與高雅奢華的品味，結合時尚品味的佈置、創新細緻的美饌、與親切服務，為賓客打造專屬的感動。 

•上菜及桌邊服務 

•維持宴會現場運行 

•協助宴會服務訓練 

•控管同仁及工讀生工作指導 

•協助宴會廳行政庶務

「Bencotto」為義大利餐廳，以充滿巧思的精湛料理搭配獲奬美酒及不含酒精的特色飲品，提供賓客摩登時尚的當代義式珍饈。 

• Taking order and table service 

• Maintain the on-site operation of the restaurant 

• Assist the training of restaurant 

• Control the working conditions of colleagues 

• Conduct the restaurant administration 

• 點餐及桌邊服務 

• 維持餐廳現場運行 

• 協助餐廳服務訓練 

• 控管同仁工作狀況 

• 協助餐廳行政庶務

The Duty Manager assists the Front Office Manager in managing the daily operations of the Front Office department. The individual is responsible for ensuring team member‘s productivity, monitoring efficiency of all processes and creating a positive work environment. 

1. Oversee daily Front Office operations, ensuring smooth guest check-in/out, accurate billing, and seamless room assignments. 

2. Provide exceptional guest service by handling VIP guests, special requests, and resolving service issues efficiently. 

3. Support and drive GHA membership enrollment, enhancing guest loyalty and engagement. 

4. Monitor financial procedures, including cash handling, receipts, and audit compliance in coordination with the Finance team. 

5. Conduct night and day managerial duties, ensuring the highest standards of safety, service, and operational excellence. 

6. Lead, coach, and motivate the Front Office team to deliver Forbes-level service and maintain strong interdepartmental collaboration. 

7. Ensure up-to-date knowledge of hotel offerings, promotions, and local attractions to enhance the guest experience. 

值班經理將協助客務經理管理客務部門的日常運作。負責確保團隊的生產力、控管各項流程的效率並創造積極的工作環境。 

1. 監督每日前廳營運，確保入住與退房流程順暢、帳務正確、房間分配完善。 

2. 提供卓越的賓客服務，妥善接待 VIP 貴賓與特殊需求客人，並高效處理各類服務問題。 

3. 推動並支持 GHA 會員註冊計畫，提升賓客忠誠度與互動體驗。 

4. 監控財務作業流程，包括現金處理、收據及審計合規，並與財務部門緊密合作。 

5. 執行日間及夜間值班經理職責，確保安全、服務及營運品質達到最高標準。 

6. 帶領、指導並激勵前廳團隊，確保服務品質符合 Forbes 評鑑標準，並維持良好的跨部門協作。 

7. 熟悉飯店最新設施、活動、優惠及在地文化特色，為賓客提供更完善的入住體驗。

「Bencotto」為義大利餐廳，以充滿巧思的精湛料理搭配獲奬美酒及不含酒精的特色飲品，提供賓客摩登時尚的當代義式珍饈。 

工作內容： 

• 控管同仁工作及現場運行 

• 人員管理與教育訓練 

• 餐廳行政庶務及物料管理 

• 服務流程監督與維護 

• 點餐、桌邊服務及客訴處理 

• 協助顧客配菜單與餐飲建議 

• 結帳作業與金額核對

• 執行點心廚現場操作的工作 

• 記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

• 確認工作區域一直處於乾淨的環境 

• 準備食材協助基本的備餐及依照主管要求協助各個區域工作 

• To execute operational duties at the Pastry. 

• Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge. 

• To ensure that the working area is clean at all the time. 

• Prepare all ingredient and basic mise-en-place and assist the chefs in various section of kitchen as instructed by his supervisor.

•Responsible for achieving the Hotel’s total Rooms revenues as laid out in the Marketing Plan. 

•Accountable for achieving the Hotel Room Yield, Average Rate and Occupancy targets, as laid out in the Marketing Plan. 

•To ensure that the Relative Rev par positioning of the hotel is in excess of its primary competitive set. 

•To provide feedback and market information to the DOS on the changing market conditions, including trends on the competition, as a result of direct sales solicitation, telephone, reading materials and interaction with competitive hotel staff. 

•To establish and maintain an effective working relationship within the department and with other support department. 

•To establish and maintain strong business relationships with travel agencies and related partners to promote hotel room products, secure business opportunities, and drive room occupancy and revenue growth.

•協助切菜台工作。 

•每日宴會餐廳的食材準備工作。 

•跟總倉提出適當的食材需求 

•確認工作區域一直處於乾淨的環境之下。 

•完成主管交代的的工作並協助其他單位或區域。 

•參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識。

• To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision and control.  

• To be constantly on the lookout for ways and means to improve the smooth running of the Restaurant.  

• To communicate and present a positive attitude to provide leadership to all staff in order to attain all desired goals.

•飯店各項收入帳務稽核作業 

•檢核房價 / 餐價及異常管理  

•月結作業及科目餘額表製作 

•票券發行及回收作業及管理  

•銷項調節表編制及營業稅申報作業 

•配合集團內稽、會計師查帳及稅務機關之作業 

•部門人力調度、培訓及督導 

•其他主管交辦事項

位於酒店五樓的文華Café為將現代時尚的餐廳，提供多樣化的單點美饌及主廚精選套餐。充滿現代感與悠閒的用餐環境，另可容納32位貴賓的私人包廂，適於朋友同樂、家人相聚或商務洽談的最佳首選。 

工作內容： 

• 控管現場同仁及工作指導 

• 人員管理及教育訓練 

• 顧客關係處理及維護 

• 店內行政庶務管理 

• 服務流程管理及維護 

• 物料盤點及叫貨管理 

• 點餐及桌邊服務

• Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering. Excel in delivering Legendary Quality Experience to guests. 

• Attend to all feedbacks/comments from guest and transmit them to the departments concerned and ensure that corrective actions are taken immediately. 

• Ensure full knowledge and understand of LQE is delivered to the gussets at all times. 

• Check group room allocation, and other special request for groups. 

• Read through arrival report and see to all guests’ requests and needs according to MOHG established service by guest categories standards. 

• Supervise and conduct on the job training to all new officers. 

• Manage room control, monitor availability and efficient release of rooms for arrival guests 

• To perform any other reasonable duties as required by the Duty Manager.

水療與健身房副理能夠掌控和管理水療中心、健身房及泳池正常運營，同時具備獨自處理客人投訴。協助水療總監/經理管理和提升員工，能夠有面試、培訓、計畫、監督員工表現、紀律和完成所有員工考勤的能力，能夠熟練操作電腦和辦公軟體，知道如何去分析水療及健身房營業額指數和水療及健身房針對的客人類型，參與水療季節性促銷的設計, 清楚如何建立客戶關係保持客戶粘性. 

1.協助水療總監管理和提升員工。 

2.出色的銷售技巧，能抓住所有潛在的業務，協助水療總監完成每月預算。 

3.瞭解富比士五星水療標準， 培訓員工， 貫徹執行確保運營的順暢。 

4.能夠負責所有部門相關物資和資產的管理，包括採購、庫存、倉儲和成本有效使用，根據標準以確保順利運作。 

5.有良好的跨部門溝通能力，協助完成部門活動提供專業的支持。 

6.能夠接受水療中心及健身房所有不同崗位的培訓。 

7.在任何緊急或不安全的情況下都要做出適當的反應。 

8.能夠持續的交接重要資訊給到水療總監。 

9.具備預見風險的能力，確保避免不必要的損失。 

The Assistant Spa & Wellness Manager will cover and manage the spa, pool, and gym daily operation, handle guest complaints by themselves, and assist the Director of Spa & Wellness / Spa & Wellness manager with supervising, managing, and growing all recreation staff. Have the ability to interview, train, schedule, monitor employee performance, discipline, and complete payroll for all personnel who report to him/her. Assistant Spa & Wellness Manager have a good mastery of computer and any office software and knows about how to analyze spa revenue statistics and spa guest type. Creating spa seasonal promotions, knowing how to build customer relationships and keep customers engaged. 

1. Assist the Director of the Spa with the supervision, management, and growth of all Spa staff 

2. Excellent sales skills to capture all potential business and assist the spa Director in meeting the monthly budget. 

3. Understand Forbes 5 Star Spa standards, train staff and implement them to ensure smooth operation. 

4. The ability to be responsible for the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department related materials and assets, according to Standards to ensure smooth operation. 

5. Good cross-departmental communication skills to assist in completing departmental activities and to ensure a supporting team of professionals. 

6. The ability to be cross-trained in all functions of The Spa and gym. 

7. The ability to respond properly in any Resort emergency or unsafe situation. 

8. The ability to maintain a log with important information to be passed on to the Director of Spa & Wellness / Spa & Wellness manager. 

9. The ability to anticipate risks to ensure that unnecessary losses are avoided.

本職位隸屬總管理處，負責統籌飯店營運之整體財務管理與內部控制機制。 

透過精準的財務分析、風險控管與制度化流程，協助管理層掌握營運績效並提升決策品質。 

我們正在尋找一位具備高度數據敏感度、策略思維與法規遵循能力的財務主管，能在確保公司資產安全與財務合規的同時，透過經營分析與制度優化，成為管理團隊的重要決策夥伴。 

一、集團財務策略與經營決策支持： 

規劃並執行集團整體財務策略，支持公司中長期發展目標。 

提供董事會與管理層經營分析與財務洞察，協助重大決策制定。 

建立關鍵財務指標（KPI）與績效監控機制，提升營運透明度與決策效率。 

透過數據分析與商業洞察，強化營運績效管理。 

二、財務治理與內控制度： 

建立並優化集團財務治理架構與內部控制制度。 

確保財務報表、會計制度及作業流程符合相關法規與審計標準。 

管理稅務策略與稅務合規，降低潛在財務與法律風險。 

統籌外部審計、稅務顧問及金融機構合作關係。 

三、資金管理與財務結構規劃： 

規劃與管理集團資金運作、現金流與資本結構。 

建立資金調度、支付管理與信用管理制度。 

評估與執行融資、投資與資本配置策略。 

強化資金效率與財務穩定度。 

四、預算與成本管理： 

主導年度預算規劃與滾動式財務預測。 

監控營運成本與投資效益，提升資源配置效率。 

與各營運部門合作，建立數據導向的成本管理制度。 

強化供應商評估與採購財務監督機制。 

五、數位財務與系統整合： 

推動財務資訊系統（ERP）優化與數位化轉型。 

建立即時財務報表與數據分析平台。 

提升財務資訊透明度與管理效率。 

六、團隊領導與人才發展： 

領導集團財務團隊（會計、出納、驗收及相關職能）。 

建立高效財務組織與專業人才培育機制。 

強化團隊的數據思維、風險管理與法規遵循文化。

1.具日本手配經驗。 

2.日本旅遊市場開發。 

3.日本在地旅行社聯繫。 

4.團體事務處理與聯繫。