文華Cafe 外場主任 Cafe Un Deux Trois Supervisor

~拓展視野，提升國際觀~ 

在國家大門服務各國旅客，體驗異國飲食文化， 

我們提供完整多元教育訓練及系統性人才培育計畫， 

讓你成為餐飲職人！ 

【Homee Kitchen】 

全新松山機場Homee店，空間的鏡面設計呈現明亮的穿透感，落地的景觀窗旁亦有吧檯座位，讓旅客在這恣意享用輕食欣賞起飛機的起降落。 

【Wing Cafe】 

精選illy義大利高級咖啡豆，提供各式精品咖啡，更有獨家飛機造型雞蛋燒，另也有輕食、義大利麵等選擇，以舒適的環境、熱情服務，滿足旅客片刻的休憩時光。 

【上班時段】 

10:00-14:00/13:00-17:00/16:00-20:00，每月至少80小時 

【工作內容】  

1.中西簡易餐點、咖啡飲品、輕食餐點之備料與製作。  

2.接待旅客帶位、倒水、點餐及餐廳、用餐介紹。  

3.客人用餐完畢後，負責收拾碗盤與清理環境。  

4.負責結帳、收銀之工作。  

※經常性薪資含本薪、津貼、準點考勤獎金或業績(工作)獎金...等。

~拓展視野，提升國際觀~ 

在國家大門服務各國旅客，體驗異國飲食文化， 

我們提供完整多元教育訓練及系統性人才培育計畫， 

讓你成為餐飲職人！ 

【Homee Kitchen】 

全新松山機場Homee店，空間的鏡面設計呈現明亮的穿透感，落地的景觀窗旁亦有吧檯座位，讓旅客在這恣意享用輕食欣賞起飛機的起降落。 

【Wing Cafe】 

精選illy義大利高級咖啡豆，提供各式精品咖啡，更有獨家飛機造型雞蛋燒，另也有輕食、義大利麵等選擇，以舒適的環境、熱情服務，滿足旅客片刻的休憩時光。 

【工作內容】  

1.中西簡易餐點、咖啡飲品、輕食餐點之備料與製作。 

**無須接觸明火**  

2.接待旅客帶位、倒水、點餐及餐廳、用餐介紹。  

3.客人用餐完畢後，負責收拾碗盤與清理環境。  

4.負責結帳、收銀之工作。  

※經常性薪資含本薪、津貼、準點考勤獎金或業績(工作)獎金...等。 

※早班(6:00前上班)另有輪班津貼每日200元以上，依實際上班日計算

全日餐廳副理副理將協助全日餐廳經理管理餐廳及點心坊的日常營運。確保員工提供一致且周到的服務，以維持高水準的餐飲服務。 

https://capellahotels.com/en/capella-taipei/dining/plume 

1.為團隊成員提供具有明確願景和方向且鼓舞人心的領導力，以確保實現嘉佩樂品牌價值觀和願景，為所有顧客和同事創造令人驚豔的體驗。 

2.確實地傳達期待、認可績效並產生一致的業務成果。 

3.為餐飲管理相關領域的專家，提供專業頂級的顧客服務體驗。 

4.透過展現嘉佩樂文化和服務理念，成為激勵同事的典範。 

5.負責管理餐廳的日常運營，並確保全體成員皆遵守酒店制定的服務標準、部門政策和操作步驟。維持餐廳的品質及標準並滿足顧客的期望。 

6.管理餐廳及點心坊的服務流程以確保顧客從進入餐廳到離開的每個階段皆可享受頂級服務（如領檯的歡迎、點餐和上菜速度、是否滿足特殊需求、結帳以及邀約再訪…等）。 

7.監督餐廳及點心坊開店與閉店職務的完成，包含準備所需的備品、監控庫存、遵守標準水平並確實完成餐廳的清潔工作…等。 

8.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 

9.協助三節禮盒銷售、訂單及庫存管理，並協助送禮建立顧客關係。 

The Assistant All day dining Restaurant Manager assists the All day dining Restaurant Manager in the supervision and coordination of the daily restaurant and Gift shop operations. The individual is also responsible for maintaining a high level of quality and standards of guest service by ensuring the delivery of consistent and thoughtful service by the restaurant colleagues. 

1. Provides inspirational leadership, clear vision, and direction to team members to ensure delivery of the Capella brand, values, and vision, to create an amazing experience for our guests and team members. 

2. Communicates expectations, recognizes performance, and produces consistent desired business results. 

3. Ensures and provides flawless, upscale, professional, and high-class guest service experiences as a role model and expert in all F&B restaurant-related matters. 

4. Be an exemplary role model in inspiring team members through a strong demonstration of the Capella Culture and Service Philosophy. 

5. Oversees and manages the daily operations of the department and ensures that all team members comply with service standards, departmental policies, and operating procedures set by the hotel. Ensures the quality, and standards and meets the expectations of the guests daily. 

6. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from host/ess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). 

7. Supervises the completion of opening and closing duties including setting up necessary supplies, controlling stock, Par Level respected, and making sure cleaning of the restaurant is done. 

8. Maintain an up-to-date knowledge of the hotel‘s daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information. 

9. Assist in festive gift box sales, order processing, and inventory management, while supporting client gifting and relationship building.

中餐廳主任將協助中餐廳副理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 

1.協助中餐廳副理協調並分配職務，以實現卓越的營運績效。 

2.確實地傳達期待、認可績效並產生一致的業務成果。 

3.監督中餐廳開始與結束的工作流程，包含酒杯拋光和事前準備(如餐桌擺放，轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。 

4.協調所屬工作區域內的職務，確保服務順利進行。 

5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

6.保護顧客和同事的隱私與安全。 

7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 

8.能夠執行部門內的所有職務，並在必要時協助輪班。 

The Chinese Restaurant Supervisor assists the Chinese Restaurant Assistant Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests. 

1. Assists The Chinese Restaurant Assistant Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance. 

2. Communicates expectations, recognizes performance, and produces consistent desired business results. 

3. Supervises the workflow of opening and closing shift including polishing of glassware and mis-en-place preparation (i.e. table setting, turnover, clean up, etc.), proper storage, and count of operating equipment at the end of the day. 

4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 

5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 

6. Protect the privacy and security of guests and coworkers. 

7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 

8. Be able to perform all tasks within the department and assist in shift coverage when necessary.

點心坊蛋糕櫃服務員充滿熱情並致力於提供嘉佩樂最高標準的服務，為每位顧客打造難忘的用餐體驗。事先預測顧客的服務需求，了解菜單、飲料單和每日特色菜的選項。 

1. 提供最高品質的舒適度，傳達嘉佩樂品牌、價值和願景，為顧客和團隊成員創造令人讚嘆的體驗 

2. 預測顧客的服務需求，包含詢問顧客問題以了解需求，透過記錄喜好來提供個人化服務。 

3. 確實檢查並結帳，遵守各項現金交易和信用卡交易流程/規範，包含增加及收取小費。 

4. 充分了解菜單中的餐點和飲料品項並能夠推薦餐酒搭配以及推銷合適的替代品項。 

5. 遵守各項部門的安全規定和流程，確保環境整潔及安全。 

6. 專業、積極、即時地滿足顧客的服務需求。 

7. 向廚房傳達各項餐點需求、飲食禁忌或其他特殊需求。 

8. 充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。 

9. 處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

10. 依照活動類型和服務規定擺設餐桌，包含桌巾、杯盤和餐具的類型，確保各項用品均符合品質標準。 

11. 執行餐廳開店與閉店的職務，包含收納及拆卸物品、清潔設備與區域、正確存放設備、將冰箱上鎖、補充備品、關燈、鎖門及完成日常清潔清單。 

12. 使用各樣瓷器、玻璃杯和銀器前須拋光並檢查其外觀及清潔度。 

13. 充分了解菜單中的每道餐點和飲料的成分與價格。 

14. 遵循酒店特定流程處理任何緊急情況（如疏散、醫療緊急情況、自然災害）。

• Provide expert advice to senior management on all engineering support, environmental controls, and operational efficiency of the property. 

• Oversee multi-disciplinary maintenance teams and ensure all systems—including mechanical, electrical, HVAC, and plumbing—operate reliably and safely. 

• Plan, implement, and manage a comprehensive energy management program, including setting reduction targets and reporting performance. 

• Ensure adherence to statutory regulations, building codes, and fire safety standards by regularly reviewing policies and safety procedures. 

• Develop and maintain preventive maintenance strategies and annual work schedules for all equipment and systems. 

• Ensure engineering documentation, maintenance logs, and operational data are accurately recorded and up to date. 

• Manage the Engineering Department’s operating budget, cost controls, and financial performance through regular monitoring and review. 

• Take full responsibility for Capital Project planning, ensuring efficient allocation of capital funding in line with hotel directives. 

• Administer a five year Capital Plan, updated annually based on corporate funding allocations. 

• Ensure technically competent project execution by selecting qualified consultants and contractors based on experience, quality, and cost. 

• Lead and coordinate engineering activities with internal departments and external service providers. 

• Manage, mentor, and develop engineering team members to maintain high technical competency and service standards. 

• Foster a safety first culture within the Engineering Department.

Oversees the effective and efficient operation of Room Service and related operations in accordance with the objectives, performance and quality standards established by the hotel. He / she is required to plan, organize, and motivate all colleagues to excel in delivering Legendary Quality Experience to all guests. 

Job Requirements: 

The candidate 

• To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision and control. 

• To be constantly on the lookout for ways and means to improve the smooth running of the Restaurant.  

• To communicate and present a positive attitude to provide leadership to all colleagues in order to attain all desired goals.

•協助中式點心工作 

•確認工作區域一直處於乾淨的環境之下。向央廚領取魚肉類並且確認廚房間的轉帳是否正確 

•記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

•完成主管交代的的工作並協助其他單位或區域 

•參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識 

•Works for Dim Sum station  

•To ensure that the working area is clean at all the time. To collect fish and meat from butchery and to check that all the inter kitchen transfers correspond to the requirements. 

•Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge. 

•Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. 

•Attend any training sessions and always strives to keep abreast of any procedures and general works on upgrading his general knowledge with the help of his supervisor.

雅閣中餐廳為連續8年榮獲米其林一星粵式料理餐廳。由廚藝精湛的主廚團隊，精選臺灣寶島在地食材，以其底蘊深厚的傳統手藝，卓越呈現正宗的粵菜經典佳餚，將菜餚本身最純粹細膩的精隨完美演繹，引領賓客以味蕾穿越極致美饌殿堂。 

•點餐及桌邊服務 

•維持餐廳現場運行 

•協助餐廳服務訓練 

•控管同仁工作狀況 

•協助餐廳行政庶務 

•處理客訴  

•協助客人配菜單

*負責及協助員工餐廳外場服務及廚房區域之衛生與清潔工作，維護及盤點設備與器皿，協助督導及訓練餐務同仁，協助員工餐廳服務及廚房洗滌達到台北文華東方酒店品質標準。 

*叫貨,文書處理,盤點餐具,支援員工活動.

•配合接待貴賓名人 (具軍警、消防經驗者優先)  

•各項緊急事件(天災及人為)預防及處理 

•遺損預防及調查 

•安全設備 (CCTV、電梯控制系統、門禁系統、消防系統 ….等)監控及定期檢測 

•人員進出管制及定期巡邏，消弭風險因素 

•創造及維護客戶及同仁安全的環境

工作職責 

1. 依酒店集團規定執行保養維護計劃及項目。 

2. 酒店消防設備維護檢修及保養。 

3. 協助酒店消防生命安全系統符合當地消防安全規章制度並獲得相關政府許可及証書。 

協助防止職業災害發生，負責飯店防火安全、衛生運作、管理及行政工作 

1. 協助市府、公家機關各項業務之聯繫、協調、處理 

2. 具飯店消防設備編組及年度檢查相關經驗者佳 

3. 協助規劃及實際演練消防演習演練 

4. 協助飯店防火管理稽核工作 

5. 完成文華東方酒店集團消防相關稽核例行檢查工作項目

• 控管現場同仁及工作指導 

• 人員管理及教育訓練 

• 顧客關係處理及維護 

• 服務流程管理及維護 

• 物料盤點及叫貨管理 

• 點餐及桌邊服務 

• 營收及成本控管 

Developing Direct Reports and Others 

Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person‘s career goals; constructs compelling development plans and executes them; encourages people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental and talent management system in the organization; is a people builder and a motivator. 

Interpersonal Savvy  

Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy, tact and fairness; can diffuse even high-tension situations comfortably. Is able to motivate people. 

Building Effective Teams 

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. 

Directing Others 

Is good at establishing clear directions; sets stretching goals; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

宴會廳提供會議、外燴、宴會及婚宴餐飲服務。輝煌的設計與高雅奢華的品味，結合時尚品味的佈置、創新細緻的美饌、與親切服務，為賓客打造專屬的感動。 

•上菜及桌邊服務 

•維持宴會現場運行 

•協助宴會服務訓練 

•控管同仁及工讀生工作指導 

•協助宴會廳行政庶務

雅閣中餐廳為連續8年榮獲米其林一星粵式料理餐廳。由廚藝精湛的主廚團隊，精選臺灣寶島在地食材，以其底蘊深厚的傳統手藝，卓越呈現正宗的粵菜經典佳餚，將菜餚本身最純粹細膩的精隨完美演繹，引領賓客以味蕾穿越極致美饌殿堂。 

• 協助顧客訂位服務 

• 聯繫確認顧客用餐需求 

• 現場顧客關係維護及帶位 

• 餐點介紹及推薦 

• 餐廳文書作業處理

為顧客提供快速及有效之餐飲服務，秉持一貫之誠懇、親切、有禮及樂於助人之服務精神，且能達成超越顧客需求之服務目標 

服務員應有餐飲之專業知識且,能配合彈性之工作時間。 

•菜單內容介紹與推薦 

•點餐及送餐服務 

•顧客用餐時桌邊服務 

•送餐前準備和餐後餐具擦拭、整理 

•確保餐點的品質及餐前的擺設

Embodying the spirit of a modern restaurant, Café Un Deux Trois offers seasonal a la carte and set menus. Café Un Deux Trois also features PAGES, a lifestyle boutique shop. 

位於酒店五樓的文華Café為將現代時尚的餐廳，提供多樣化的單點美饌及主廚精選套餐。充滿現代感與悠閒的用餐環境，另可容納32位貴賓的私人包廂，適於朋友同樂、家人相聚或商務洽談的最佳首選。 

• Introduce and recommend menu to guest. 

• Taking order and deliver service 

• Table service during dining 

• Preparation before dining and tableware wipeness 

• Ensure the quality and plating of cuisine 

• 菜單內容介紹與推薦 

• 點餐及送餐服務 

• 顧客用餐時桌邊服務 

• 送餐前準備和餐後餐具擦拭、整理 

• 確保餐點的品質及餐前的擺設

「Bencotto」為義大利餐廳，以充滿巧思的精湛料理搭配獲奬美酒及不含酒精的特色飲品，提供賓客摩登時尚的當代義式珍饈。 

• Taking order and table service 

• Maintain the on-site operation of the restaurant 

• Assist the training of restaurant 

• Control the working conditions of colleagues 

• Conduct the restaurant administration 

• 點餐及桌邊服務 

• 維持餐廳現場運行 

• 協助餐廳服務訓練 

• 控管同仁工作狀況 

• 協助餐廳行政庶務

•Attend inter-kitchen communication meetings. 

•Technical knowledge and job skills training including effective use of provided materials. 

•Creates enthusiasm for training and development amongst all the Culinary Brigade. 

•Motivates and leads by example. 

•Communication of local and international food trends and market needs to all staff. 

•Communication of local requirements, food sanitation laws, safety regulations and other to his staff. 

•Creativity and innovation, striving for continuous improvement. 

•In the absence of Chef de Cuisine, takes over and fully in charge of the department at any time required. 

•參與廚房間的溝通會議。 

•提供技術知識和工作技能的培訓，包括有效使用提供的材料。 

•在整個廚務團隊中激發對培訓與發展的熱情。 

•以身作則，激勵並帶領團隊。 

•向所有員工傳達本地及國際的餐飲趨勢和市場需求。 

•向員工傳達本地規定、食品衛生法規、安全規範及其他相關事項。 

•鼓勵創意與創新，追求持續改進。 

•在主廚缺席時，接管並全面負責部門運作。

開幕未滿一年即獲得500盤推薦，精緻高端無菜單料理，僅有14個吧台座位及兩個包廂，歡迎加入! 

https://capellahotels.com/en/capella-taipei/dining/mizue 

協助Mizue 日式無菜單料理餐廳料理長 管理廚房運營，透過規劃、組織、指導及控管廚房來確保其符合嘉佩樂酒店標準以提升顧客滿意度，成為獨立的利潤中心。並能獨立於料理檯提供顧客餐點及建立顧客關係。 

1. 設計多元性及豐富的菜單，不定期更換。 

2. 指導和監督各道菜餚的準備與生產，並確保它們符合食譜與規格規範。定期檢查所有食品的準備、口味、品質與數量，並在必要時提出改進建議。 

3.擁有完整的工作知識和技能，能夠監督、糾正並展示各項職責以確保其符合標準。 

4.成為一名親力親為的管理者，參與現場營運，並在忙碌時刻提供協助。 

5.確實遵守各項營運設備及供應品項的庫存標準，並確保其數量足以滿足營運需求，並監督所有食品的正確處理和儲存，以將損耗降到最低。 

6.主持每日的班前簡報，向同事們講解各項事前準備、服務準則和菜單。 

7.盡可能地在菜單中使用當地及當季產品。 

8.以有禮且有效率的方式處理顧客需求，若無法立即找到解決方案，則須向主管報告相關顧客投訴或問題，跟進並確實對顧客回報。 

9.確保餐廳展現出熱情、專業和歡迎的形象。 

10.確保餐廳內外場保持整潔有序，確實填寫 HACCP 表格並於辦公室內建檔，並 確保工作站保持清潔和消毒，並要求廚師始終遵循正確的安全程序。 

11.檢查並確保所有操作設備維持良好工作狀況，必要時提出維修和保養請求。 

12.確保人手充足，以確保運作順暢。 

Assist the Chef de Cuisine of Mizue, the Japanese omakase restaurant, in managing overall kitchen operations. This includes planning, organizing, directing, and controlling kitchen activities to ensure alignment with Capella Hotel standards and enhance guest satisfaction, positioning the kitchen as an independent profit center. The role also requires the ability to independently serve guests at the counter and build strong guest relationships. 

1. Design a diverse and rich menu with periodic updates. 

2. Guide and supervise the preparation and production of all dishes, ensuring they comply with recipes and specifications. Regularly check the preparation, taste, quality, and quantity of all food items, and make improvement recommendations as necessary. 

3. Maintain comprehensive knowledge and skills to oversee, correct, and demonstrate responsibilities to ensure compliance with standards. 

4. Be a hands-on manager, participating in on-site operations and providing assistance during busy periods. 

5. Strictly adhere to inventory standards for operational equipment and supplies, ensuring sufficient quantities to meet operational needs, and monitor the proper handling and storage of all food items to minimize spoilage. 

6. Lead daily briefings, explaining preparations, service standards, and menu items to colleagues. 

7. Use local and seasonal products on the menu whenever possible. 

8. Handle customer requests politely and efficiently; if an immediate solution cannot be found, report relevant customer complaints or issues to management, follow up, and ensure proper feedback is provided to the customer. 

9. Ensure the restaurant presents a warm, professional, and welcoming image. 

10. Maintain cleanliness and order in both front-of-house and back-of-house areas, accurately fill out HACCP forms and file them in the office, and ensure workstations remain clean and sanitized, with chefs consistently following proper safety procedures. 

11. Inspect and ensure that all operational equipment is maintained in good working condition and submit repair and maintenance requests as necessary. 

12. Ensure adequate staffing to ensure smooth operations.